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Car finance reclaim
Hi all, I purchased a car on finance in 2015 and have completed the car finance reclaim form and sent it to the finance company (Mercedes Benz) I have had a response from them saying “Good Afternoon, We don’t currently hold an email address for your agreement on our system, so we’re not able to help with your request due…
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Reclaim car finance
How do I know that the provider of my car finance will be honest and own up to the fact that my agreement included a DCA?
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Honda Financial Services – Discretionary Commission Arrangement Enquiry
Hi all If I've received this email, do I trust it and let the matter rest? "Thank you for your enquiry regarding a potential discretionary commission arrangement between Honda Financial Services and the dealer you purchased your vehicle from. From the information you have provided, we have completed our investigation and…
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Honda Financial Services – Discretionary Commission Arrangement Enquiry
Hi all If I've received this email, do I trust it and let the matter rest? "Thank you for your enquiry regarding a potential discretionary commission arrangement between Honda Financial Services and the dealer you purchased your vehicle from. From the information you have provided, we have completed our investigation and…
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Honda Financial Services – Discretionary Commission Arrangement Enquiry
Hi all If I've received this email, do I trust it and let the matter rest? "Thank you for your enquiry regarding a potential discretionary commission arrangement between Honda Financial Services and the dealer you purchased your vehicle from. From the information you have provided, we have completed our investigation and…
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Unregulated vs regulated? response from Novuna (previously Hitachi Capital)
I got the following response from the complaint template email i sent. Anyone else get this? Seems like a fob off as not sure of the relevance of regulated vs non-regulated agreements? It was a personal PCP car loan.
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Hyundai Finance - just replied to my email, there was a DCA...
Hi all, Send the template in via email on 15th Feb. Got a response on Friday (8th March). I did have an agreement with a DCA and they will raise a complaint for me. Thanks MSE!
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DCA
Just had a response from Santander stating there was no DCA on the PCP contract I had on my motorcycle. Do I take this as gospel or is there a way to find out for sure?
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Santander reclaim for car loan
I sent off the letter from MoneySavingExpert too Santander customerrelations email address. I didn’t have a confirmation email to say they received it. I sent it on the 7th February and it’s now the 7th March. Anyone else received nothing back?
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Car Finance company issue
Hello, had a car finance several years ago which was very over priced and positive meets the criteria for the reclaim, but the finance firm was dissolved and now they trade under a variation of the name I had with the finance and refusing my claim, do I have any action I can take.?
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Finance company didn't report a payout as full
So, 9 years ago I took a motorbike out on finance with carfunance 247. The finance amount was £4,200 with a ridiculous %40 interest because I'd been out of the country since 18 and gad no credit history whatsoever. Now, the motorbike was stolen 3 month in. The insurance actually paid out £1000 more than I paid for the bike…
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DCA - 28 days just expired
Hi all I submitted a DCA enquiry email to BMW Finance on 7th February using the tool here. The 28 days expired yesterday and so far I've had no response, not even an acknowledgement of my email. I know Martin has said the companies are inundated. However, I know he's also said he's been assured that they will at least…
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BMW Commission Disclosure Email response
Hi I recently submitted my form to BMW from the template that is on the MSE page. I have had so many Not Read: Unfair Motor Finance Commission Arrangement Submission emails back, today alone I have had over 50. Has anyone else had this. I'm not sure my complaint has even been recognized by BMW.
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Once 28 days is up..
I sent my letter 28 days ago using the MSE template and have only had an auto-reply from VW saying they will get back to me in 21 days. This was also 21 days ago. Does anyone know what to do if you haven't had a reply either way?
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Interest rate discrepancy.
Car loan was taken out in December 2019. Amount of finance was £3027 and on order form this was due to be repaid in 47 instalments of £75.95 & 1 of £76.93 at APR 9.8%. Total payable £3645.64. Subsequent statements from lender state that the loan was payable over 60 months ' & £78.82 at 21% per annum. Total payable…
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Moto Nova Stalling
Hi, After sending off Martins claim form to MOTO NOVA with all the details, they have now just come back to me asking for all the details again as they could not find me. However I logged into Moto Nova website and there I was. Seems to me to be a stalling tactic so they can say they replied in a timely fashion. Has anyone…
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Mobilize/RCI asking for ID
Anyone else had a letter asking for photo ID? Is it safe to send?
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Motonovo - Asking for Payslips/Bank Statements
Hi all, I've put a claim in using the complaint template via resolver. Motonovo are the company being claimed against. Last week they responded: "Please send your bank statements and payslips from June, July and August 2021 and any other evidence, which you feel is relevant to this email address and we will attach it to…
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Zuto / Barclays Partner finance
Just in case anyone had their finance through Zuto via Barclays Partner Finance (Clydesdale Financial Services) ---- Thanks for getting in touch to find out if a discretionary commission arrangement was in place on a motor finance agreement you held with us. You’ve already provided all the information we need and we can…
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DCA -Formal enquiry about my motor finance agreement
Dear Martin First of all I would like to say a big thank you
for your turnkey solution (online letter template). As far as I am concerned,
this was tailored for my need and to initiate my query with Hyundai Finance
(HF) UK and BMW Finance. For me the template and the contents were in a ready
to use form and it probably…
