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DCA - Mobilize Financial Services
Hi everyone, I sent a formal enquiry to Mobilize on 19th Feb, they came back to me on 11th March saying they’re unable to validate my enquiry. They asked for VRN, full address history and copy of passport. The VRN and full address history was completed on the original enquiry so I resent it back to Mobilize but withheld…
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car finance reclaim
My finance was with PSA Finance, they have now been taken over by Stellantis. Do I lodge my complaint with them?
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PCP contract taken over by other company mid-contract, who to make claim to?
Hi, I signed up to a car PCP in 2016 with National Fleet Services. At some point my contract was taken over by Leaseplan and I made a balloon payment to them to buy the car in 2019. Which of the two companies would I contact to find out if I was affected by the discretionary commission arrangement? I'm not sure who would…
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Citreon Finance Services
Trying to put a complaint letter together but unable to find Citreon Finance Services on the list of companies. Not sure who they have become or who would be responsible now. Does anyone have any ideas? Thanks
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Template duff?
Car purchased June 2017, through FCA Automotive. I used the template with the email address already in situ (as FCA Automotive apparently taken over, perhaps more than once). This went to Stellantis who did reply promptly, and then followed up by saying they had no record of any finance with me. I have not moved address,…
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Motor finance commission enquiry
I tried to use Volkswagen Financial Services own form to submit a claim but it was useless as it hung when trying to send twice. Used Martin’s proforma and got an instant acknowledgment from VWFS, well done Martin
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Renault Zoe Not Covered?
I had 2 Renault Zoes via Mobilize. I recieved this response from them. Please be advised that Discretionary Commission only relates to Hire Purchase, Personal Contract Purchase or Lease Purchase Agreements. It does not apply to battery only Agreements. As you have a battery only Agreement, unfortunately we are unable to…
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Car Purchase through Motorpoint - Who to contact?
Morning, Can anyone who knows or who has had an acknowledgment back from Motorpoint (and/or the finance company) for a car they bought through Motorpoint on PCP/HP, advise on who to contact, so far drawn a blank and really dont know where else to go. Best regards, S
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DCA Response from BMW: Anyone else had this?
Hi, I used the template to send a request to BMW Financial Services, and received a response (within 28 days) but the reply was one I haven't see elsewhere: Has anyone else had this, and any views as to next steps? Many thanks in advance!
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Finance company under different name
I have found finance agreements with 2 providers but I am unable to find contact details for them and assume they are operating under different names. How do I find out what these might be? I had one with Finance Mitsubishi and one with FGA Capital. Many thanks
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MSE Reclaim Tool
My partner signed up for the reclaim tool a few months ago and just got a reminder email to sign up with 1 of 3 law firms? I just wanted to make sure this is correct as i thought it would be like the PPI where its just pings the email across and you do it your self. The fees for each of the law places are 33% + vat or 40%…
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How do I find the registration of the car I owned?
I went to fill in the form, but you have to have the registration of the car you owed. I have always had a private reg, which I transfer to each car I own. Can I use this or do I need to find out the actual reg of the car I had on finance? If so, how do I find this out?
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Volkswagen Finance
My daughter just had her claim rejected, didn't have such a scheme on her particular agreement!
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Motonovo(Carlyle finance)
I requested my finance agreement from Motonovo, they have admitted a DCA was used on my agreement, I have just received my agreement started in 2010, but how do I understand the interest rates and what % was used for the DCA.
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Ford Reclaim
Hi just wondering if anyone has advice. I sent of my reclaim for the discretionary commission via mse. I have a current and past pcp with them. I used Ford finance from the drop down. I have had a reply from Ford saying that the email provided on mse site is wrong and my email had gone to Ford lease and they can’t deal…
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DCA - Moneyway Car Finance
I've wrote to Moneyway and they came back with a rather blunt reply that my policy was not under the DCA, however when I submitted a Subject Access Request, there is a file called commission, which shows 2 payments, one for £200 and another for over £700. I was aware of a £200 payment to the broker, however the £700…
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Response from car finance people telling me they had commission but it wasn't 'discretionary'!
Hi, what do you make of this, regarding the discretionary commission on vehicle finance that my provider has sent to me: ------------------------------------------------------- We have now reviewed your agreement in detail and can confirm that your lender 247 Money did not operate a discretionary commission arrangement at…
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Have had response.. is this correct ?
hello, so I sent the template given via here to my car finance and I have received this response today.. see attached. I will he honest, I have no clue how to react. Do I just take their word on it? is this a standard te.plate response? as no one has actually put their name to it nor have they acknowledged my name, only my…
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DCA Car finance claims - Porsche Financial Services pre VW Financial Services takeover
Hi all, I had (PCP) finance on a Porsche between 1998 and 2012 with Porsche Financial Services, so the contract was initiated before PFS were taken over by VW Financial Services. My question is, would it still be valid to see if there is a DCA query (and claim if DCA applied)? I know Martin's guide says you can't claim if…
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Car Financing Claim
Hi, my deal was with Vauxhall Finance so I filled out the mse form on that basis. But they have since been taken over by stellantis so should I be sending to them also
