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Motor finance claims - Landrover Finance is not on the MSE Reclaim tool
Hi I had two PCP agreements with Landrover around 2012 and 2015 but they are not listed on MSE reclaim tool. Does anyone know why or the email for Landrover finance. Many thanks
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My DCA replies - Fiat/MINI/Honda/Toyota
So I’ve sent off several DCA template letters, and received (or not received) the following. Thought this post might help give an idea to others on what they may expect. Emails all sent February 2024 MINI - no reply whatsoever Fiat - no reply whatsoever Fenton finance - replied no DCA Toyota - had a confirmation of receipt…
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Finance company can't find any record of my account for checking for DCA.
I took out a car loan with Welcome Finance back in 2008. Coast then took over them and now Swift Group have taken over Coast. I sent Swift the pre written email with a photo of the signed loan agreement to find out if the loan had DCA, with as much of the loan information on it. They couldn't find any record of my loan…
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No responce from VW in over 2 months - discretionary commission
Hi All, I have had 3 agreements with VW finance, 2 PCP's and 1 HP. I completed the email and sent it to VW back in Feb and had the automated response below but haven't had a reply since. Given is longer the 28 days they said they would reply and longer than the 28 days I asked for a reply what is the next steps? should I…
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Mobilize Financial Services - no commission paid
Had finance for a Nissan via Mobilize Financial Services, then by another name. They are saying that no commission was paid, so there is no claim. Anyone else had the same response? Was that the norm for Nissan dealers around 2016?
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VW Response
Sent the draft emails with agreement numbers listed and received the below response from VW. Is this just a stalling tactic? They have all of this info from the Agreement number / some of it from the email. Thank you for contacting us. Before we are able to answer your query it is normal for us to ask a few security…
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Car finance campaign
Hi, I have used the template provided by MSE to contact a couple of car finance companies and I am having rather a lot of trouble! The latest one has come back and told me that the company they used to use was taken over by Raphaels Bank, yet I have read that Raphaels has closed down now. I am not sure where to go from…
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Renault/Mobilize - Recent DCA response and help...
Hello, So I have just had confirmation back from 2 vehicles I had through Renault. My first vehicle is confirmed to have meet the criteria and my 2nd vehicle hasn't. What I would possibly like some help with is the following statement on my first vehicle, 'We can also tell you that an additional commission payment was also…
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Can I reclaim for a previous policy if I have an existing policy with the same provider?
I am looking at using the car finance reclaim tool for a car finance agreement I had with VW Financial Services that was taken out in 2015 (paid off by 2019). However I have an existing car finance agreement with the same provider for a car I purchased in November 2023. Could this cause problems for me if I sent the…
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Vauxhall Finance - Unsure How to Proceed Next
Hi All, I took a finance agreement out with Vauxhall Finance in 2010. I don't have the agreement number but I did give them the vehicle registration. I have received the following response this morning and unsure how to proceed. Anyone else had similar response? "Thank you for your email dated 7th February 2024 asking for…
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Lookers Vauxhall (Speke, Liverpool) Finance company 2007/2008
Hi All, I don’t suppose anyone would know what finance company was used by Lookers Vauxhall. I purchased a car from them in around 2007/2008 but can’t find the finance supplier? I’ve looked on their website and it’s currently DSG finance but not sure if it was them then as well? Any advice appreciated.
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Ford Credit - Comission Complaint Email
Hello, I submitted a claim to Ford Credit using the MSWE template for 2 vehicles I had with Ford, I received confirmation of complaint emails at the time in February. I have today received the below, am I reading too much into this that I wont be eligible or did not have commission on my finance or is this just a stock…
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Response from Ford credit re DCA
Had a response from Ford credit as follows: What we need to tell you After making further reasonable and proportionate searches, we're not able to say whether the arrangements in place between us and the dealer included a DCA. This means we can't say if your complaint is a 'relevant motor finance DCA complaint. What we…
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FCA investigates car finance
Hi all, this may be a daft question but how do I check what commission the dealer made on our car finance plan, and so check if it was excessive and can be (potentially) reclaimed? Thanks.
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Discretionary commission, please add your company if you have had an admission.
Toyota have admitted it was used in my agreement.
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No reply from Ford credit
I have used and submitted the email via the template on 10th Feb but yet to have any response or acknowledgement. Are people using the email Custrel@ford.com?
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Discretionary Commission
Hello, I submitted a request to find out if I had discretionary commission on a Fiat 500 I purchased back in 2019. Attached is the response I got. I wondered anyone's thoughts on this as whilst it states I did not have the discretionary commission, but then seems to contradict this and put the blame (as such) onto me, for…
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Reply from Mobilize
Good afternoon, Thank you for contacting us. You've asked us whether your agreement was one where we paid a Discretionary Commission Arrangement (DCA) to the supplying dealer. We've given your enquiry the reference number below, which we'll use in all future correspondence. Please make a note of it: Reference…
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Car finance help
I had car finance from a hyundai dealership back in 2012. I think it was around 2 yrs maybe longer but I have no paperwork and have changed banks. I part exchanged it with the same dealer again in 2016 but paid cash for the new car. I have called the dealer and they said they only keep records for 5 yrs so can't help me.…
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0% Car Finance Deal - should I still complain?
I had various finance deals for new cars between 2014 and 2021 with Toyota Financial Services, each time the interest rate was supposedly 0%. Do I have cause to complain and check whether there was a discretionary commission attached? I assume they effectively must have had some sort of fixed commission or doctored the…
