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Got reg numbers but can’t remember who financed with.
Hi I had a few cars with finance. But can’t remember who with. can you use tool with just reg numbers of cars. how long can you go back and if you paid off finance sooner before end of agreement does this still count. also if you traded in car for another one can both be checked And isi this worth sending now or waiting…
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Car finance
Hi all Wonder.if anyone can help So I had car finance with Carlyle finance and I want to enquire with them about the mis sold car finance that was on Martins show last night. However I haven't got any paperwork and I cannot find any company details or email.address for them online anywhere. Can anyone help please? Thank you
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PCP claims
I filled in the claim form provided by the MSE website thinking it was being sent to the FSA. Then received a call from a claims company who charge nearly 50% if my claim is successful. This is not what I expected so told them forcefully to go away. Has anyone else experienced this?
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Hyndai bought on Finance 2009
Hi all. I bought a Hyundai on Finance end of 2009. I have the original agreement stating Hyundai Car Finance. Payments were made between 2009 and 2014/15. I have emailed Hyundai several times and have included the paperwork, reg number and ask my info. They keep sending me away stating they have no record of my finance.…
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Black Horse Next Steps
I’ve received confirmation from Black Horse that I did have DCA on an agreement. The letter doesn’t say any next steps, it just explains that the FCA are looking into it (with the September deadline) and that the current complaints timeline is paused. Do I now need to lodge a separate complaint with Black Horse? I used the…
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car finance
hi could anyone share advice, i bought 2 separate cars on finance between 2013 and 2018, i don't have car registrations or any paperwork, i have switched banks since then and have no statements with any detail of car payment, the dealership has been taken over and the company have told me the do not keep records and…
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DCA Black Horse No Acknowledgement
I sent off the complaint email that was drafted out on here to Black horse on the 12th June. I've not heard back from them to say I have or haven't had dca on my car finance back in 2018. I rang them to ask today they said to wait or make an official complaint. Does anyone know how i can make an official complaint? Thanks
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Car Finance Issue being investigated
I purchased a car from Bristol Street Motors (aka Vertu) some years ago with finance. When I contacted them with a view to finding if I would be able to make a claim under the Investigation currently in progress using the MSE guidelines I was told that they do not keep records older than 6 years and were unable to help.…
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Capital Bank (Car finance commission mis-selling question)
Good afternoon. I am trying to find relevant details for the Bank of Scotland (regarding Capital Bank PLC). I bought a Motorcycle in 2007 on HP and Capital Bank PLC were the then finance company that the dealership was using. After Martin's latest campaign, I wanted to contact them to see if I have been effected. Capital…
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Mercedes cannot find my records
I bought a Mercedes C180 reg no
KW08 VDR in May 2009 from Mercedes Epsom Branch on HP but sold it in 2017. I contacted Mercedes to check if a discretionary
commission arrangement was made between a broker and Mercedes at the time. I have been informed that they can't trace my
records. What do I do? I bought the car in…
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Creditplus broker DC probe
Used your template to email blackhorse and startline motor finance. Blackhose say they are investigating Startline say the agreement was not subject to DC and that nothing "no comission" was paid to the broker (credit plus) therefore they deem the issue closed How viable is this??... it my understanding that brokers I.e…
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Car Finance Reclaim Company
Hi! We bought a car on finance back in 2007. I cannot find the name of the lender so have no choice other than to go with a reclaim company. Has anyone had any positive dealings with a reclaim solicitor yet, please? Thank you
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Motonovo Finance?
Hi, I am not clued up about all this but I see facebook ads about claiming back on my MotoNovo finance. i had a finance contract back in 2016 on a second hand BMW but I went into an IVA and they reclaimed the car. Would I still be able to go looking to claim on this? also, what is it exactly I'm being told I can claim for?…
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Discretionary Commission (Black Horse)
Hi all, I'm looking for advice on what to do with my current situation. I sent off a complaint to Black Horse back in May/June 2023 regarding commission payments between them and the car dealer i had my car with, before any of this come to light in the media about the DCAs. They replied to me back then and said basically,…
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Close bros responded - what now?
Hi all. Had this response from Close Brothers. It says they have registered complaint. Are they supposed to prove to me they have actually done this or do I need to do anything else other than wait? TIA.
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Close motor finance
I had a car finance with the above.they are saying they can't find details.i have traced it back on my credit file back to 2013 but they are saying the agreement number is not recognised.i don't have any other info and the form they have seems to be generic and just keeps sending me the same info so going round in circles.…
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Reclaim car finance - early repayment
I took out a hire purchase repayment with Black Horse in 2020 on my Ford Fiesta. However, I paid this off quickly after just 3 months which would mean the outstanding amount of interest was significantly less than if I paid it off over the full 48 months. Does this affect if I am eligible to make a complaint and the amount…
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Private Registration
Good morning from a newbie! I have bought all my cars from Arnold Clark in various places on the west coast of Scotland but always transferred my private plate so I don’t know the original registration. That’s the first problem. The second one is that all my documents were destroyed in a house fire in 2019. It seems like a…
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Santander can't find policy
We took out 2 PCP contracts - have all the details policy numbers, dates, payment amounts but Santander says that they can not find policies, what do we do now?
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Audi Finance Gesture of Goodwill Payment
Out of the blue, I received a letter from Audi Finance (coincidentally after I submitted my letter template regarding commission and interest rates on agreements!) offering me a payment of £100 as a gesture of goodwill, which they say is compensation for a failure of good customer service! This is highly suspicious, and I…
