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Reclaim car finance

Bought a car, van or motorbike on Personal Contract Purchase (PCP) or Hire Purchase (HP) since 2007? Discuss the probes into hidden discretionary commission and undeclared commission - and how to complain.

Discretionary Commission
Hello, I submitted a request to find out if I had discretionary commission on a Fiat 500 I purchased back in 2019. Attached is the response I got. I wondered anyone's thoughts on this as whilst it states I did not have the discretionary commission, but then seems to contradict this and put the blame (as such) onto me, for…
Reply from Mobilize
Good afternoon, Thank you for contacting us. You've asked us whether your agreement was one where we paid a Discretionary Commission Arrangement (DCA) to the supplying dealer. We've given your enquiry the reference number below, which we'll use in all future correspondence. Please make a note of it: Reference…
Car finance help
I had car finance from a hyundai dealership back in 2012. I think it was around 2 yrs maybe longer but I have no paperwork and have changed banks. I part exchanged it with the same dealer again in 2016 but paid cash for the new car. I have called the dealer and they said they only keep records for 5 yrs so can't help me.…
0% Car Finance Deal - should I still complain?
I had various finance deals for new cars between 2014 and 2021 with Toyota Financial Services, each time the interest rate was supposedly 0%. Do I have cause to complain and check whether there was a discretionary commission attached? I assume they effectively must have had some sort of fixed commission or doctored the…
Firms advised to make provisions on car finance
Motor finance: Firms warned to hold cash back for probe - BBC News BBC update on the FCA investigation. They are having difficulty getting information from lenders - which leads me to suspect the September timescale will slip.
1,000,000 car finance complaints submitted since MSE’s tool launched on 6 February 2024
MoneySavingExpert.com now has 1,080,000 car finance complaint letters submitted since 6 February 2024 when its founder and executive chair Martin Lewis launched its free car finance reclaim tool. Read the full story: 1,000,000 car finance complaints submitted since MSE’s tool launched on 6 February 2024 If you haven't…
Discretionary Commission Arrangement
I used The MSE template for my two VWFS agreements taken out in 2017 and 2021. VWFS contacted me back to confirm that a discretionary commission arrangement was NOT used on my agreement. But the interest rate on my 2017 agreement was 6.03 %And on my 2021 agreement 4.55 % Do I have a case to investigate further ?
DCA - Mobilize Financial Services
Hi everyone, I sent a formal enquiry to Mobilize on 19th Feb, they came back to me on 11th March saying they’re unable to validate my enquiry. They asked for VRN, full address history and copy of passport. The VRN and full address history was completed on the original enquiry so I resent it back to Mobilize but withheld…
car finance reclaim
My finance was with PSA Finance, they have now been taken over by Stellantis. Do I lodge my complaint with them?
PCP contract taken over by other company mid-contract, who to make claim to?
Hi, I signed up to a car PCP in 2016 with National Fleet Services. At some point my contract was taken over by Leaseplan and I made a balloon payment to them to buy the car in 2019. Which of the two companies would I contact to find out if I was affected by the discretionary commission arrangement? I'm not sure who would…
Citreon Finance Services
Trying to put a complaint letter together but unable to find Citreon Finance Services on the list of companies. Not sure who they have become or who would be responsible now. Does anyone have any ideas? Thanks
Template duff?
Car purchased June 2017, through FCA Automotive. I used the template with the email address already in situ (as FCA Automotive apparently taken over, perhaps more than once). This went to Stellantis who did reply promptly, and then followed up by saying they had no record of any finance with me. I have not moved address,…
Motor finance commission enquiry
I tried to use Volkswagen Financial Services own form to submit a claim but it was useless as it hung when trying to send twice. Used Martin’s proforma and got an instant acknowledgment from VWFS, well done Martin
Renault Zoe Not Covered?
I had 2 Renault Zoes via Mobilize. I recieved this response from them. Please be advised that Discretionary Commission only relates to Hire Purchase, Personal Contract Purchase or Lease Purchase Agreements. It does not apply to battery only Agreements. As you have a battery only Agreement, unfortunately we are unable to…
Car Purchase through Motorpoint - Who to contact?
Morning, Can anyone who knows or who has had an acknowledgment back from Motorpoint (and/or the finance company) for a car they bought through Motorpoint on PCP/HP, advise on who to contact, so far drawn a blank and really dont know where else to go. Best regards, S
DCA Response from BMW: Anyone else had this?
Hi, I used the template to send a request to BMW Financial Services, and received a response (within 28 days) but the reply was one I haven't see elsewhere: Has anyone else had this, and any views as to next steps? Many thanks in advance!
Finance company under different name
I have found finance agreements with 2 providers but I am unable to find contact details for them and assume they are operating under different names. How do I find out what these might be? I had one with Finance Mitsubishi and one with FGA Capital. Many thanks
MSE Reclaim Tool
My partner signed up for the reclaim tool a few months ago and just got a reminder email to sign up with 1 of 3 law firms? I just wanted to make sure this is correct as i thought it would be like the PPI where its just pings the email across and you do it your self. The fees for each of the law places are 33% + vat or 40%…
How do I find the registration of the car I owned?
I went to fill in the form, but you have to have the registration of the car you owed. I have always had a private reg, which I transfer to each car I own. Can I use this or do I need to find out the actual reg of the car I had on finance? If so, how do I find this out?
Volkswagen Finance
My daughter just had her claim rejected, didn't have such a scheme on her particular agreement!

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Reclaim car finance

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