Update from Mobilize (RCI)

bonnyrigger

New email from Mobilize this afternoon, seems to be it'll be 2026 for any decisions.

Good afternoon, Further to our previous communications with you, we wanted to provide you with an update on your Agreement and the relating commission payment. On 24th September 2024, the Financial Conduct Authority (FCA) announced that they are extending their review into the historical use of Discretionary Commission Arrangements (DCA’s) within the motor finance industry.  The FCA are planning to announce their findings and next steps in May 2025.  Therefore, the temporary rules given to firms to respond to motor finance complaints involving DCA’s are also being extended. The usual 8-week time period for us to investigate and provide our Final Response Letter which we previously advised you had been paused, has now had the pause extended. This means you may now not receive our Final Response Letter until after 4th December 2025.  Until we issue you with our Final Response Letter, you will not be able to refer your complaint to the Financial Ombudsman Service (FOS).  However, please be assured, we are continuing to investigate your complaint during this period, and we will do so fairly, consistently, and as promptly as we are able.  Currently, we do not require any additional information from you to support your complaint and we will keep you informed of the progress of our investigation during this time. Once the pause ends on 4th December 2025, the 8-week time limit will be reinstated unless the FCA provide further instruction.  If we have not already provided you with our Final Response Letter, we will have what remains of the initial 8-week time limit to do so.  After this time, you will then be able to refer your complaint to FOS should you not be satisfied with our response. Rather than the standard 6 months which you have to refer your complaint to FOS, you will have until 29th July 2026 or 15 months from the date of our Final Response Letter, whichever is later.  The contact details for FOS and your rights to refer your complaint to them will be confirmed in our Final Response Letter. For more information, please refer to the FCA’s website: www.fca.org.uk/carfinance In the meantime, if you have any questions, please contact our Motor Commission team. This can be done by phone 03330 148 392*, email motorcommissionenquiries@mobilize-fs.com or by writing to us at: Customer Services – Motor Commissions Mobilize Financial Services Denham Way Maple Cross Rickmansworth  WD3 9YS

dunstonh

New email from Mobilize this afternoon, seems to be it'll be 2026 for any decisions.

Given that recent court decisions are going to appeal at the supreme court, it is expected it will be beyond 2026.   

AUtchanah

Motor Commission Enquiries	14:10 (13 minutes ago)
to me below .....I least the email address is correct and worked!  -

Dear Customer,

 

Thank you for your email. Please be aware we are currently receiving a high volume of contact in relation to motor finance commission enquiries. 

 

If you submit a motor finance commission enquiry, we will review our records as to whether you may have had an Agreement whereby there was a Discretionary Commission Arrangement (DCA) related to it. No further action is required from you at this stage and we will respond to you as soon as we can.

 

If your email is not in relation to a motor finance commission enquiry, please contact our customer service team at customerservices@mobilize-fs.com or call us on 0333 009 0233*.