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MotoNovo, DCA and the Claim Tool
Simian365
Posts: 6 Forumite
Hi,
I am working through my finance deals and I had one with MotoNovo, in the tool on the App it says not to bother with MotoNovo as they didn't use DCA (I am paraphrasing here) but when I scroll down to the bottom it talks about response times and it shows the response times for customers who did have DCA which was 77% of customers which seems to contradict the earlier statement, can anyone advise please, I have posted an image below.
Thanks for reading
I am working through my finance deals and I had one with MotoNovo, in the tool on the App it says not to bother with MotoNovo as they didn't use DCA (I am paraphrasing here) but when I scroll down to the bottom it talks about response times and it shows the response times for customers who did have DCA which was 77% of customers which seems to contradict the earlier statement, can anyone advise please, I have posted an image below.
Thanks for reading
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