Black Horse Reclaim

Lisa2594

Hi
i was wondering if anyone else putting a claim in with Black Horse has been told they have no record of any finance with them? I had 3 agreements with them within the required timescale and they have told me there is no record of any agreement at all 🤷🏻‍♀️
I find this very strange as I definitely had 3 cars with them and finance arranged by the Car People at a higher interest rate than I should have got 

dunstonh

i was wondering if anyone else putting a claim in with Black Horse has been told they have no record of any finance with them?

Quite a lot.   The data protection act typically sees financial companies hold 6-7 years worth of data with older stuff destroyed.   Sometimes its gets archived for a period before destruction.  Archiving typically needs the agreement number to find it.

I find this very strange as I definitely had 3 cars with them and finance arranged by the Car People at a higher interest rate than I should have got 

How can you tell if you paid a higher interest rate than you should have?

DullGreyGuy

Lisa2594 said:

i was wondering if anyone else putting a claim in with Black Horse has been told they have no record of any finance with them? I had 3 agreements with them within the required timescale and they have told me there is no record of any agreement at all 🤷🏻‍♀️
I find this very strange as I definitely had 3 cars with them and finance arranged by the Car People at a higher interest rate than I should have got 

When GDPR became law in the UK it requires companies to minimise the amount of personal data they keep, whilst most companies would like to keep information indefinitely its very hard to justify keeping data beyond 7 years after a debt has been repaid and even that timescale is being very prudent. 

Lots of companies had big projects in 2017/2018 to get their records in order in preparation for GDPR coming into force given the maximum fine was increasing to £17.5m or 4% of global revenue, whichever is greater. 

If the interest rate was higher than you should have been offered why on earth did you accept it rather than getting a car elsewhere at the rates you deserved?