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Virgin Media - Contract Issues
Can anyone please advise? We are currently VM customers. We are moving to a new build on an established street. The street has VM. The VM box is a yard from our new drive. VM are unable to tell us if they can reconnect us at the new address and want to charge a disconnection fee of £240. Customer Service is non-existent.…
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Fraud on Sky account.
Hi Everyone, Yesterday I woke up to find a string of emails from sky stating my order of *two* brand new iphones and contracts had been successful and the orders would be delivered on Monday. The total of this was just shy of £3,000. I immediately contacted sky as this was nothing to do with me (in fact, I actually thought…
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NOW TV Free cinema nonsense
Cancelled entertainment pass was then offered free cinema for one month. Clicked to start the offer and was told my pin was wrong. I hadn't been asked to enter a pin and there was nowhere to enter it. Hunting around for help, wasting time with the solve nothing lazybot, I couldn't get back to the one month free offer but…
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Phone calls that were never made.
My mother in law has just received notification of a £65 telephone call she never made. Apparently, it lasted for 9hrs 43 minutes and went through the night. It started at 20:16 and as soon as it finished, the same number was dialled at 06:00 and that call lasted another 42 minutes (no charge for that because of the…
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Localphone - Web Calls
I recently found https://www.moneysavingexpert.com/mobiles/free-international-phone-calls/ which is rather old and could perhaps do with an update although all the companies listed still exist so that is good. I've recently converted my old mobile to be a "house" mobile using localphone as land charges are ridiculous. For…
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Landline-only tariffs
This is probably a bit niche (does anyone else not have broadband?). My mother is registered blind, so broadband is no use to her. Her current bill for her landline is more than £250 for this quarter. With a bit of investigation, I discovered that she is eligible for a landline-only discount from BT; also, as she is…
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If Sky quote you one price for Sky Q Multiroom and charge you more, is it a scam.
Recently a Sky engineer attended my house to look at the broadband router. After he had finished the work he asked me if I would be interested in a Sky Q Multiroom deal of £10/mth on an 18 month contract (£5/mth discount). After quizzing him about any hidden costs and after being shown a breakdown on his iPad I agreed. 3…
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talk talk TV recorder box no WiFi...
After Sky wanted my life savings when the "deal ended" i told me to **** off and am joining Talk talk, their TV/pause/box has no WiFi connection, can i use an adaptor or do I need a 40ft ethernet cable to my router?
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Sky TV Broadband New Customer
Hi Folks, Looking to sign up to Sky as a new customer and been offered the following: Sky TV Q Box Sky cinema Sky Sports Superfast broadband £62.90 per month, 18 month contract. Does this seem like a good deal? Cheers
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Warning about unlocking using site https://www.officialsimunlock.com/
Was quoted £20 to unlock my phone at https://www.officialsimunlock.com/ and now being asked to pay an extra £39.99. Lesson learned is to check trustpilot first before trying new services online.
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Virgin Media - Point blank ignoring my formal complaints
So I took over a Virgin Media account for bereavements reasons. Upon having the account switched in my name and direct debit set up Virgin Media proceeded by sending my bank details in an email to a 3rd party (without my consent or instruction). I raised this in a formal complaint initially which Virgin failed to deal with…
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BT new build tie in
My niece lives in a housing association property that was built with BT as the telephony provider. She now wants to change to a cheaper supplier but BT are saying that as the building owner has a contract with them they are tied to them. Surely this is illegal and anti competitive?
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BT overcharging
I have been with BT for quite a few years now and in all that time they have a agreed a price and then when I get my first bill it is always more than they quoted. Every time I query the bill they argue for a while and then after going to the ombudsman and winning my case I get an apology. Then for the next few bills I get…
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PSA: Talktalk has a 1 month notice period even when out of contract
Hi folks, Just wanted to provide some background on my current situation. My TT contract was ending on 7th of July and I moved out of my old house on the 4th of July. I phoned them up on 2nd and asked for a cancellation. I was told that it would be beneficial for me to "hand-over-the-line" to someone else as I can save…
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BT cut off my landline without informing me
Hello, while upgrading my broadband package 2 weeks ago BT cut off my landline and set me up on a broadband package only without telling me. I am trying to get my landline number back but after 2 weeks and over 4 hours on the phone to BT I still don't have the landline phone number that I've had for 44 years back. My…
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Sky On Demand vs TV Licence
I've done a search and can't find anything specifically related to this. My OH has a Sky box but only uses the On Demand services (so movies etc but no live TV channels). She has been visited by TV Licencing who told her she needed a licence and, when we followed up to question it by letter, she was also told she needs a…
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TV Licence - Not needed status will be cancelled
I don't have a TV licence, as we don't watch live TV. However DD nicks my tablet to watch Prime & Netflix etc, and unbeknown to me she watched a few shows on iPlayer. My fault, as i am that person who leaves their password saved in my apps. I received a letter today stating my no needed status will be cancelled, as their…
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plusnet line rental saver renewal
hi all i have just had a notice from plusnet that my line rental saver and broadband will be up for renewal in a few weeks time. however, i have also been informed that there is no longer a line rental saver option. i wondered if other members were aware of this and also what the reason was (obviously money!)? i very…
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Telecom phone number and line rental / 4g broadband
Hi, My telecom broadband is quite slow so I purchased a SIM home broadband which is much faster. I have called my telecom broadband/phone number provider (post office) and they said that if I don't renew the contract, there is a line rental fee to pay to keep the number live (£15/month). Otherwise, they will disconnect the…
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Debt Collection letter - TALK TALK - BW legal - never had an account
Hi i've received a letter from BW legal and JC international claiming I owe £92.05. This is the first I've ever heard of it and not sure how they have my details.... I nearly took out a talk talk broadband, did a quote etc, but didn't complete the purchase - I have the email to say not completed... Now they are claiming…
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
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