Virgin bundle.... deal or no deal?

digannio

Just trying to get some comparisons with others following the usual round of haggling. I currently have a Big Bundle with Player TV (M) (essentially Freeview stuff), plus M100 Fibre Broadband and Talk Weekend. I pay £38 a month, which is due to rise to £42 from March 1. I have total discounts of £20 applying at present, which are due to end on March 30. So if all the discounts applying are taken off on March 30 then it will £58 plus the £4 increase on March 1, which would mean a total of £62.

After calling retentions and the usual round of pointing out offers for new customers plus what Sky and BT are offering, Virgin offered a total of £43 per month and no further movement. How does that sound compared to others and is it worth trying again or does it look fair compared to others? I've said I'll think about it while also looking elsewhere. I haven't given notice to go. There's no BT Openreach where I live.

JJ_Egan

They may well know you have no place to go with no Openreach services .

hatter68

digannio said:

Just trying to get some comparisons with others following the usual round of haggling. I currently have a Big Bundle with Player TV (M) (essentially Freeview stuff), plus M100 Fibre Broadband and Talk Weekend. I pay £38 a month, which is due to rise to £42 from March 1. I have total discounts of £20 applying at present, which are due to end on March 30. So if all the discounts applying are taken off on March 30 then it will £58 plus the £4 increase on March 1, which would mean a total of £62.

After calling retentions and the usual round of pointing out offers for new customers plus what Sky and BT are offering, Virgin offered a total of £43 per month and no further movement. How does that sound compared to others and is it worth trying again or does it look fair compared to others? I've said I'll think about it while also looking elsewhere. I haven't given notice to go. There's no BT Openreach where I live.

I'm on same bundle £37.00 a month after haggling last year. Going to ring them and try to negotiate better deal or give notice to leave, contract ends in july when it is due to go up to £62.00 certainly don't want to be paying that for just basic tv and  phone I don't use.

victor2

It appears from my experience plus other reports on here that Virgin aren't really offering much when you phone them and threaten to leave, but you have to give your notice and wait for retentions to call you. I've been a customer of theirs (and their predecessors) for over 20 years and instead of just phoning and negotiating a deal as I have done every year, I actually had to give my notice this year. They called me the following day and came up with a satisfactory offer. Nothing amazing, but they know they offer better broadband than I can get with anyone else in my area.

digannio

Thanks for the replies. Just to let you know I phoned Virgin again the same day to give notice of moving to another provider. I said I felt £43 was too much for the bundle I was on and I was able to come to an agreement on £34 a month on an 18 month contract. From £43 in the morning to £34 in the afternoon. Hope this is of some use to others. Thanks again.

sarahj1990

digannio said:

Thanks for the replies. Just to let you know I phoned Virgin again the same day to give notice of moving to another provider. I said I felt £43 was too much for the bundle I was on and I was able to come to an agreement on £34 a month on an 18 month contract. From £43 in the morning to £34 in the afternoon. Hope this is of some use to others. Thanks again.

Does the £34.00 a month include the price increase  in March or are you going to be paying £34.00 for 6 weeks and then be paying £34.00 + price increase. Reason I am asking is they just offered me a new deal (£21.00 for 100mps broadband but increases to £24.50 in March due to price increase)  

digannio

No staged increase after 6 weeks like you have outlined. It's an 18 month contract from now at £34 a month.