Virgin bundle.... deal or no deal?

edited 17 January 2022 at 12:39PM in Phones & TV
6 replies 161 views
diganniodigannio Forumite
285 Posts
Part of the Furniture 100 Posts Combo Breaker
Forumite
edited 17 January 2022 at 12:39PM in Phones & TV
Just trying to get some comparisons with others following the usual round of haggling. I currently have a Big Bundle with Player TV (M) (essentially Freeview stuff), plus M100 Fibre Broadband and Talk Weekend. I pay £38 a month, which is due to rise to £42 from March 1. I have total discounts of £20 applying at present, which are due to end on March 30. So if all the discounts applying are taken off on March 30 then it will £58 plus the £4 increase on March 1, which would mean a total of £62.

After calling retentions and the usual round of pointing out offers for new customers plus what Sky and BT are offering, Virgin offered a total of £43 per month and no further movement. How does that sound compared to others and is it worth trying again or does it look fair compared to others? I've said I'll think about it while also looking elsewhere. I haven't given notice to go. There's no BT Openreach where I live.

Replies

  • JJ_EganJJ_Egan Forumite
    20.3K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    They may well know you have no place to go with no Openreach services .
  • hatter68hatter68 Forumite
    54 Posts
    Part of the Furniture 10 Posts
    Forumite
    digannio said:
    Just trying to get some comparisons with others following the usual round of haggling. I currently have a Big Bundle with Player TV (M) (essentially Freeview stuff), plus M100 Fibre Broadband and Talk Weekend. I pay £38 a month, which is due to rise to £42 from March 1. I have total discounts of £20 applying at present, which are due to end on March 30. So if all the discounts applying are taken off on March 30 then it will £58 plus the £4 increase on March 1, which would mean a total of £62.

    After calling retentions and the usual round of pointing out offers for new customers plus what Sky and BT are offering, Virgin offered a total of £43 per month and no further movement. How does that sound compared to others and is it worth trying again or does it look fair compared to others? I've said I'll think about it while also looking elsewhere. I haven't given notice to go. There's no BT Openreach where I live.
    I'm on same bundle £37.00 a month after haggling last year. Going to ring them and try to negotiate better deal or give notice to leave, contract ends in july when it is due to go up to £62.00 certainly don't want to be paying that for just basic tv and  phone I don't use.
  • victor2victor2 Forumite, Ambassador
    6.8K Posts
    Part of the Furniture 1,000 Posts I'm a Volunteer Ambassador Name Dropper
    Ambassador
    It appears from my experience plus other reports on here that Virgin aren't really offering much when you phone them and threaten to leave, but you have to give your notice and wait for retentions to call you. I've been a customer of theirs (and their predecessors) for over 20 years and instead of just phoning and negotiating a deal as I have done every year, I actually had to give my notice this year. They called me the following day and came up with a satisfactory offer. Nothing amazing, but they know they offer better broadband than I can get with anyone else in my area.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. 

    All views are my own and not the official line of MoneySavingExpert.

  • diganniodigannio Forumite
    285 Posts
    Part of the Furniture 100 Posts Combo Breaker
    Forumite
    Thanks for the replies. Just to let you know I phoned Virgin again the same day to give notice of moving to another provider. I said I felt £43 was too much for the bundle I was on and I was able to come to an agreement on £34 a month on an 18 month contract. From £43 in the morning to £34 in the afternoon. Hope this is of some use to others. Thanks again.
  • edited 18 January 2022 at 8:51AM
    sarahj1990sarahj1990 Forumite
    69 Posts
    10 Posts First Anniversary
    Forumite
    edited 18 January 2022 at 8:51AM
    digannio said:
    Thanks for the replies. Just to let you know I phoned Virgin again the same day to give notice of moving to another provider. I said I felt £43 was too much for the bundle I was on and I was able to come to an agreement on £34 a month on an 18 month contract. From £43 in the morning to £34 in the afternoon. Hope this is of some use to others. Thanks again.
    Does the £34.00 a month include the price increase  in March or are you going to be paying £34.00 for 6 weeks and then be paying £34.00 + price increase. Reason I am asking is they just offered me a new deal (£21.00 for 100mps broadband but increases to £24.50 in March due to price increase)  
  • diganniodigannio Forumite
    285 Posts
    Part of the Furniture 100 Posts Combo Breaker
    Forumite
    No staged increase after 6 weeks like you have outlined. It's an 18 month contract from now at £34 a month.
Sign In or Register to comment.
Latest MSE News and Guides

Martin and MSE campaign win

April's 20% energy price guarantee hike postponed

MSE News

Childcare budget boost

More support for children from nine months and those on Universal Credit

MSE News

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools