Samsung TV failure to refund

BASEL1951

I'm struggling to get a refund of £4000 from Samsung. I ordered an 85 inch Smart TV from Samsung on line in 20th October 2021 and paid cash using our debit card from our NatWest International account in Jersey CI. When we unpacked the TV a small piece fell out of the packaging, which we didn't initially think much of, but upon setting up the TV it became apparent the piece was part of the Aerial input that had broken off in transit. We contacted Samsung and after some weeks of frustrating emails they eventually agreed to collect and replace it. However they informed us that they would collect it and assess before replacing, and that would take between 7 and 10 days later. Twenty days later we contacted them to ask what the problem was and was informed that there were none of these TV's in stock and they had no idea when they would be available. As we wanted the TV for Christmas, we asked for a refund. The request for a refund was on 21st December. Our current problem is that Samsung will only refund to the account the TV was paid from. Unfortunately, due to the fact that we have moved from Jersey back to England, and have no financial interests any more in Jersey, we have closed our NatWest International bank account. Despite informing Samsung that we do not have an account with NatWest International for the money to be be paid back into, they insist that this is the only option. This is despite asking for the money to be paid into our UK bank account, or directly to us by cheque.

[Deleted User]

They need to refund to the original source. It's not a problem.

Speak to NatWest - the money should go into a holding account (or even into your closed account) and they can send that to you.