Virgin account question.

whattochoose

My present deal with Virgin comprises....
Mix TV, with Tivo V6 box.
M100 Fibre Broadband
Landline rental with free weekend calls.
I presently pay £47.50 a month which includes a discount of £17. This comes to an end on 19th April, 2022.
I'm aware there is a looming price increase which takes effect at the beginning of March, and around this time I'll be contacting Virgin to hopefully negotiate a new deal.
However, in the present climate, I would be grateful for any feedback in terms of what you would expect to pay for the above services? 
I am a single householder and have no wish to upgrade, being happy with what I already have, I just don't wish to face any excessive increases, given the current level of inflation.
Thank you.

digannio

I've got a similar package, although I think you have some extra TV channels, and I recently was able to negotiate an 18 month deal for £34 a few days after being notified of the price increase.  I got through to retentions after calling 150 on landline and was originally told £43 a month was the very best they could give me as opposed to the £38 I was previously paying.  I called back later in the day to tell them I had thought about it and it was too much and to give notice of switching to Sky because in the current climate I couldn't afford to stay with Virgin. They offered me my current package for £34 a month on an 18 month contract to start immediately which I accepted. Hope this helps as maybe a yardstick. Some people have said they had to wait for a call back from retentions to get the best deal having given formal notice of switching but this is what happened in my case.

whattochoose

digannio said:

I've got a similar package, although I think you have some extra TV channels, and I recently was able to negotiate an 18 month deal for £34 a few days after being notified of the price increase.  I got through to retentions after calling 150 on landline and was originally told £43 a month was the very best they could give me as opposed to the £38 I was previously paying.  I called back later in the day to tell them I had thought about it and it was too much and to give notice of switching to Sky because in the current climate I couldn't afford to stay with Virgin. They offered me my current package for £34 a month on an 18 month contract to start immediately which I accepted. Hope this helps as maybe a yardstick.

That's great, thanks for taking the time. I'm a pensioner now, so will use that and the present increased cost of living to tug at their heartstrings and try and get an acceptable deal. Like you I'm happy to commit to an 18 month contract if the price is right.
Thanks again.

digannio

I would certainly tell them you're a pensioner faced with all these mounting bills and having to make difficult choices, been a loyal customer etc and have a look at cheap deals rivals are offering and what Virgin are offering new customers so you can quote it to them if you need to. Good luck