Can Virgin Media Do Anything Right? 28 January 2022 at 6:16AM in Phones & TV 4 replies 61 views

DinkyStars

Here I go again...

I agreed a new contract for just Fibre 100MB this month and removed TV and Landline, I was reluctant to stay with VM after a farce of a complaint last year. New contract started the next day and services no longer required were stopped.

New contract via email received all was correct and an email confirming next bill would be lower as I would be in credit.

Low and behold, next bill notification arrives via email today and they are charging me for my old services.

Ahhhhhhhhhhhhhhhhh give me strength, I am not even going to attempt to resolve this over the phone, straight to logging a complaint, I seriously do not have the patience for dealing with this company after last year.

Can they get anything right?

emmajones1976

Probably sortable in 10 mins if you actually ring them rather than going straight to the nuclear option 🙄

DinkyStars

emmajones1976 said:

Probably sortable in 10 mins if you actually ring them rather than going straight to the nuclear option 🙄

Given my experiences of trying to deal with Virgin Media last year a complaint that dragged on for five months and was only finally resolved because CICAS was involved a complaint is the better option. And some people don't like using the telephone especially to try and resolve issues when they know the company in question always get it wrong time and time again.

Already had a bog standard reply and surprise surprise they don't have a clue what they are doing... So escalating to a manager!

IM

emmajones1976 said:

Probably sortable in 10 mins if you actually ring them and get to speak to the person who knows what they are doing rather than going straight to the nuclear option 🙄

Corrected for you

If you could ever get to speak to one of those who has the appropriate level of product/technical/system knowledge, then everything would be OK

DinkyStars

IM said:

emmajones1976 said:

Probably sortable in 10 mins if you actually ring them and get to speak to the person who knows what they are doing rather than going straight to the nuclear option 🙄

Corrected for you

If you could ever get to speak to one of those who has the appropriate level of product/technical/system knowledge, then everything would be OK

  That made me smile