-
Virgin Media Failed to Notify me of "New" Contract
Early last month, I was talking to Virgin about getting access to more of the music channels and, to cut a long story short, the person I was speaking to managed to do it by apparently applying his "personal" discount to enable him to add the channels. What he failed to tell me is that it would mean a brand new 18 month…
-
Virgin Media - Cancelling email address & appalling customer service
On Monday, my Virgin email address suddenly stopped working (I use it via Mac Mail on a Macbook pro). I was also unable to access Virgin webmail. My only resource was to tweet them. They eventually acknowledged a problem with certain email suffixes. I thought it would be resolved overnight, these things usually are.…
-
BT cant provide services at new address, what are my rights for termination fees
The builder at my new address doesn't give BT the rights to the estate and so I am unable to get broadband with them at the new address. I am about 12 months into a 2 year contract so concerned about the fees to cancel and as I am unable to get their services at the new address this seems unfair. Does anyone know my rights…
-
Free early termination?
So let's say I am in a middle of my contract, but I want to cancel it. Obviously, early termination fee will apply. However, instead of cancelling the old contract, I sign a new, upgraded one with the same provider, and effectively, the old one get cancelled automatically. A new contract always comes with a cooling-off…
-
Upset with TV Licensing - Should have been new licence.
My TV Licence had expired at the end of July, when I was away just before that and returned recently. I did not tell them that I would not be needing a licence. Today I went to purchase a new TV Licence (not renewal) as I did not want to pay for the full previous two months when I did not need one. However the new licence…
-
Sky
What is the difference between sky TV and sky Q?
-
Sky Overcharging on an obsolete package
I have been with sky for 12 years, and mostly on a basic package. During Lockdown, my monthly bill went up to £109 a month. I phoned and was told the 2 packages I was on were obsolete. I have been paying over £100 for years. I was offered a new package, new sky Q box, and new router for £39 a month saving £70. I was told…
-
Should I follow up my complaint with Sky?
Sorry this is a bit of a long one. I placed a cancellation with Sky on 17th August, agreed twice to it on the phone and also received an email confirming the cancellation. I got in touch with Sky on Tues originally to enquire if there was any deals before my cancellation fully processed. The agent advised me that there was…
-
Nothing Personal Online !!!
Hi. An OAP Friend of mine, joined a Mobile Phone Network,some years ago ,(Landline Phone Conversation) . To her Surprise, recently,she Tried to Change her Plan,Only to be told in no Uncertain Terms-(Live Chat)-Had to be Abandoned ,as her one Finger Typing couldn't keep up with the Respondent- All Plan changes (All Changes…
-
Haggle with BT
Thank you for the tips-just saved £150 a year (until they increase prices !)-really helpful and glad I made the phone call.
-
TV Licence Refund
Hi all, I cancelled my TV licence on 6th Sept - phoned TVL up and the chap I spoke to was very helpful and cancelled the licence there and then, stating there was nothing more for me to do except to fill out the Refund Form and send it in, he did tell me sending via email was absolutely fine. So I did this and sent it the…
-
Is bt line rental refundable?
Line rental due to expire next month and bb in 8 months time. Will bt refund my line rental if I switch bb provider?
-
Do Virgin do an essentials package like BT Essentials with the higher speed?
I have only seen Virgin advertising one that is very slow broadband. Does anyone know please?
-
Missing Mobile!
Just a warning for those of you thinking of getting an upgraded mobile or contract with SKY don’t do it got !proof of postage showing the weight but they say that they received just the box ombudsmen have sided with sky unbelievable !!!
-
Many BT and EE customers set to face increased price hikes - MSE News
Many BT and EE broadband, landline, mobile and TV customers are set to face steeper price hikes next year, even if they're within their minimum contract term, as the companies have made changes to their terms... Read the full story: 'Many BT and EE customers set to face increased price hikes' Click reply below to discuss.…
-
What are my options
Hi, Currently I have a 'non smart Samsung TV', with BT broadband, phone and BT vision. All in it is costing me £54 and i'd like to reduce this. I don't need a particularly fast broadband and I don't need 100s of TV channels however I do want the ability to pause live TV. Could anyone recommend the best/cheapest approach to…
-
Sky failed to notify me of end of contract and I have overpaid £50 as a result.
On taking out a Sky TV + Sports package in January 2020 I was assured I would be warned a month before the contract expired. This did not happen and I noticed on my July bank statement that the Sky Direct Debit had increased from £45 to £70. I thought it must be a mistake but when this happened again in August I contacted…
-
02 Phone Contract Query
Hi all, My phone contract is with 02. For various reasons I want to leave them ASAP. My bill is split into two, part one is the handset and part two is the monthly rolling airtime plan and I can increase/decrease that plan type each month depending on how much data I would like. I am wondering, if I got my handset…
-
Failure to pay automatic compensation - SKY
Hi Wondering if anyone can help me. Under Automatic Compensation Rules, Sky has to pay me £1169.28 as they didn't install my broadband for 11 months during the pandemic. In the end, I told them I didn't want it as I'd had to go with EE mobile broadband as the only solution. I was told this would be paid into my account by…
-
Mobile data abroad charges coming 1/2022
Hopefully Marin will take this on!! vodaphone + EE introducing charges from 1/2022 so instead of using your existing data abroad you now pay for it no announcement from other providers yet but expecting the same???? for our 2 phones holiday use will add £200+ to our yearly bill How do we get Martin to take this battle…
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
24.3K discussions
188.7K comments
Most recent: Now Broadband + Talk contract renewal - Openreach provider is a must by iniltous
Today at 12:02PM
Need help choosing the best value contract, SIM-only deal or PAYG?
Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.