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Plusnet YouView TV Service to end
Thousands of Plusnet customers who have its YouView TV box will lose access to certain channels and features, including BT Sport, from 1 November as the provider is scrapping the service. But those who wish to cancel their TV and broadband contracts now, ahead of the shake-up, can do so penalty-free. Read the full story…
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Vodafone ad banned by UK advertising watchdog for 'misleading' consumers
The UK advertising watchdog has banned an advert issued by Voxi, a subsidiary of Vodafone, for "misleading" customers over data and pricing... Read the full story here: Vodafone ad banned by UK advertising watchdog for 'misleading' consumers Click reply below to discuss. If you haven’t already, join the forum to reply.
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Sky Charges
Hi all I am currently experiencing difficulties with Sky and wondered if anyone had any advice? In August I reduced some of my services with sky as my contract was renewing and I wanted to reduce my outgoings. At the time I cancelled sky multiscreen but later that night reactivated it as I was offered an additional deal…
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Phone contacts for UK students studying in Spain
I am trying to find a phone contract for my daughter- a UK student studying in Spain. She is with 02 but due to the “fair trade” part of the contract is running out of data even though she has 100g data in the contract . The fair trade element of it means that she can’t access that much data whilst in Spain. That is only…
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Calling Republic of Ireland occasionally
Can anyone recommend a company that gives cheap calls with very little hassle such as simply dialling a proxy number without having to set up an account or buy credits?Logically thinking that would only work if you dialled a premium rate number such as an 08 one which must be much more expensive than buying credits.If the…
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BT Connection Problems
Writing on behalf of my 79 year old Mum. She has just moved into a new flat, everything is digital. Her Broadband works and BT did connect her home phone for about a week and then it went off. I have been on the phone countless times to BT who do not seem capable of reconnecting this line - it has been over 6 weeks now.…
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Phone companies to block scam calls from abroad that are masked behind a UK number
Phone companies have agreed to block the majority of internet phone calls made from abroad where it looks as though the call is coming from a UK number... Read the full story here: Phone companies to block scam calls from abroad that are masked behind a UK number Click reply below to discuss. If you haven’t already, join…
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uSwitch SIM deals
Hi everyone, I was looking to change my SIM only deal since I feel that in remote environment, I am not using it as I would need it when I was outside. But, when I am looking at the mobile sim provider website e.g. O2, the deal is not displayed under SIM only deals. But, it is on uSwitch, but when I click buy sim, it takes…
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Landline UK call cost reduction
Hi, I am wondering whether there are any predial services to reduce the cost from a UK landline to another UK landline. I am wondering because there seem to be loads of international predial services that reduce the cost to far less than I currently pay for UK calls with Virgin but this would also be true for BT landlines.
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Leaving Talk Talk
I decided to leave Talk Talk as there was a price increase per month (£24.95 to £27.50) and my contract was ending Nov 8th (2021). That's the date when payment is due for November (I am fully paid up to that date). When I received notification from Talk Talk of the price increase, mysteriously my broadband signal began…
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Still get bills from vigin despite leaving over 2 months ago
I left virgin over 2 months ago as I was sick of chappy service and even worse "customer service " and I use that term very loosely as it is non existent! Despite this they are still sending me bills, There is no way to email or contact a real person and I refuse to spend any money in phone calls to understand why they are…
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Virgin Media Woes!
Evening Money Savers! We have used virgin broadband for years and recently we added a TV contract - we were told it would be £65 per month then we got the confirmation and it said £70. We called up and asked them and they refused to put it back down to £65 so we raised a complaint. We were told that it would go to £65 and…
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“Unlimited” calls aren’t!
I recently signed up to a virtual landline package, as my partner is deployed and it’s significantly cheaper for him to call a landline than a mobile. Today I had a request to top up the account, as apparently the “introductory” £5 credit was almost gone. I was a bit perplexed as I was of the understanding incoming calls…
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Sky account
Please could some one tell me the phone number for sky uk customer accounts . I got through to a call centre but the agent had a foreign accent, and I had a problem understanding them. the reason I want to them phone is , I got a email saying my tv contract was ending but the date on my contract says 24/ 12/ 21
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Landline and TV recording questions
Hello, I'm sorting out my broadband/phone/TV as my current contract with TalkTalk for all three is up. However, I've never done this before! (Soon to be ex husband used to do it) I have a couple of questions which I was wondering if anyone could share their opinion on. Firstly - is a landline still necessary? Being on my…
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Landline phone number porting
I've recently left Sky phone line and BB and had FTTP installed, and so want to port the old landline number across to VOIP. As the sky contract expired, the number is now inactive, and cannot be ported until reactivated. Does anyone know if there is any way of doing this without being charged? I've found a rolling monthly…
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Now TV Broadband Renewal
I have received email from Now TV regarding my options as I approach the end of my 12 month broadband contract. I currently pay £23 per month for 36mbs fibre m, landline and anytime call package. There renewal offer is a new 12 month contract at £31 a month for 12 months, or a 30 day rolling contract at £23 per month with…
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Virgin Media Failed to Notify me of "New" Contract
Early last month, I was talking to Virgin about getting access to more of the music channels and, to cut a long story short, the person I was speaking to managed to do it by apparently applying his "personal" discount to enable him to add the channels. What he failed to tell me is that it would mean a brand new 18 month…
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Virgin Media - Cancelling email address & appalling customer service
On Monday, my Virgin email address suddenly stopped working (I use it via Mac Mail on a Macbook pro). I was also unable to access Virgin webmail. My only resource was to tweet them. They eventually acknowledged a problem with certain email suffixes. I thought it would be resolved overnight, these things usually are.…
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BT cant provide services at new address, what are my rights for termination fees
The builder at my new address doesn't give BT the rights to the estate and so I am unable to get broadband with them at the new address. I am about 12 months into a 2 year contract so concerned about the fees to cancel and as I am unable to get their services at the new address this seems unfair. Does anyone know my rights…
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