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Breaking free from Virgin
So, I followed the advice and [attempted] to break free from a Virgin broadband/telephone service and switch to BT. I was out of contract and ditching the way more expensive service made perfect sense. All I had to do was telephone Virgin so I sat with a glass of pop one evening and waited over an hour and twenty minutes…
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Virgin chasing payment but I can't pass security check
Hi, Back in May 2020 I relocated due to covid. I contacted Virgin Media (broadband), settled my account balance including early termination fee. Now nearly a year later, I've had a debt collection email from BPO on behalf of Virgin. I spoke to Virgin who said they can't help me as I can't remember my password to pass the…
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Ditching Landline for VOIP, and then going back to Landline?
So I'm thinking of going to Community Fibre after having a FTTC by Sky for years now. They've been good, but Community Fibre offer more for less. I still need a landline service, and CF offer a VOIP service where I can keep my old landline number. However, say a few years down the line I wish to go back to full Landline,…
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Sky disconnected my phone line
Sky have disconnected my phone line because we are moving and the new people have asked to be supplied by a different company. we still have a week before we move and need our phone line for work they say it would take 2 weeks to reconnect what can I do
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Apple watch repair.
Hi, new to the forum just looking for a bit of help and advice. Bought a Apple watch series 5 in October 2019 from Currys PC world. Last weekend it stopped charging and working. I contacted Apple who said as its over 12 months old its out of warranty with them and because I purchased it through a 3rd party retailer to…
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Switching telephone provider - Phone number not switched?
I recently moved telephone providers based on price. My old telephone number was changed, when i moved to the new provider i informed that they my number has been changed ( i am sure that i didn't ask for it to be changed) i notified them straight away and have contacted them on numerous occasions, we are now 6 weeks after…
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Free trial not allowed from Netflix
Just a warning to everyone out there. Last Christmas my son visited from New Zealand and set up his Netflix account on our TV so he could watch a film. That account has not been used since but today I thought I would trial Netflix to see if I would like to have a subscription. It appears that I am not able to have a free…
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Vodafone debt already cleared?
First ever post on the forum so please be nice! Looking for some advice please, I had an account with Vodafone that was a few years old and was passed to CCS, a debt collection agency they use. I offered a partial settlement which they accepted (after putting me on hold and "checking with Vodafone" that it would be…
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Do we need a TV Licence?
We today have cancelled our TV license because we don't watch live TV, we have recorded some shows a while ago but still not got around to watching them, we will just watch these and not record anything and watch Netflix We received an email to confirm we wish to cancel but they say if we use a colour TV we still need a…
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Returning BT YouView box
We recently dropped BT TV from our BT B/B, Call plan and TV package. We joined BT in 2015 and, being lazy, have never changed anything until now. A few days ago we received a bag and prepaid label to return the YouView box. DO WE HAVE TO RETURN THIS TO BT? I recall, and wrote it down in 2015 that we were charged £19 fot…
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Missing return phone
I upgraded with EE and they sent me a returns pack to send back my phone. I sent the phone off as requested in December. In February they then claimed they had never received the phone and added charges to my bill which I argued against. They then told me they actually had the phone and didn’t need to worry to then see the…
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Protection for dementia suffers - No spending cap for people with dementia.
Hi, My mum is 60 years old who has had multiple strokes over the past 10 years and has had Vascular dementia for the past 5 years. I do not live with my mum but I sort out her internet access and pay that bill. Over the past few years I've got my parents to make all out-going phones calls via their mobile phones (which…
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Can't cancel NOW TV Subscription?
Hi There, I have a NowTV subscription - We signed up just before Christmas to give it a go over Lockdown, but we just don't really watch it, haven't watched anything for weeks, for the past two months I have been trying to cancel it, but their website is absolutely useless, we have tried it on multiple browsers, but the…
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Sky Repayment Plan
Hi folks. We have our tv, broadband and landline through Sky. Under the most strangest of circumstances we have a debt of £2000 on our account which we found out about last week and they want payment by mid April. I'm looking to find out if anybody knows if you can have a payment plan with them each month but still keep…
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How can I port a landline number to Sipgate?
EDIT: I managed to contact Sipgate, who have sent me all the details of how to do this. See post #3. Referring to this post that led me to Sipgate a long time ago — I had actually forgotten that I already had an account! I am moving house, but because it's to a new area, I can't keep my old number. What I want to do is…
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Freeview Channel Listings
Hi all, As I've dumped Virgin TV, I'm looking for a new TV, howeer, I'm not very good with technology, can someone explain the difference between built in programmes, freeview / now TV / Smart TV The main channels I watch are mostly news including CNN / documentaries / CBS channel's,
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BT Over-charging
Back in Sept2020, we upgraded our broad band package; we hadn't expected BT, during this change, would also remove our free unlimited calls for our landline telephone - we thought we were only changing broadband! Luckily we spotted this change on our bill, only a week or so later; and raised this issue with BT, who said…
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Sky payment plans
Hi folks. Does anybody know if you can have a repayment plan with Sky plus continue to have full service? We have tv, broadband and landline with them. Through the strangest of circumstances we have a £2000 debt on the account we have only just found out about and they want payment by mid April! We are willing to repay…
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Virgin Media - Virgin Money Discount
Virgin Money have a customer offer fir Virgin Media - £45 pm for 350mb/Maxit/weekend calls, £35 set up fee with £100 credit. That averages £41.39 per month. Has anyone as an existing VM and Virgin Money customer called up about the Virgin Money offer? It does say if you are existing there is still a different deal…
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Disney + through Sky issues
Hi, just wondering if anyone else is having issues with the subscriptions to Disney + and if it’s been resolved? I upgraded my sky account back in January and added Disney to my package at a cost of £5.99 a month for an 18 month contract. Since then Disney have put up the price to £7.99 to new subscribers, but they seem to…
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Most recent: Early Termination Fee when moving house by Chris_P_Green
5 December at 7:07PM
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