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Failure to pay automatic compensation - SKY
Hi Wondering if anyone can help me. Under Automatic Compensation Rules, Sky has to pay me £1169.28 as they didn't install my broadband for 11 months during the pandemic. In the end, I told them I didn't want it as I'd had to go with EE mobile broadband as the only solution. I was told this would be paid into my account by…
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Mobile data abroad charges coming 1/2022
Hopefully Marin will take this on!! vodaphone + EE introducing charges from 1/2022 so instead of using your existing data abroad you now pay for it no announcement from other providers yet but expecting the same???? for our 2 phones holiday use will add £200+ to our yearly bill How do we get Martin to take this battle…
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Which mobile provider allows you to manage everything online?
Which mobile provider allows you to manage everything online? I'm currently with PlusNet and they actually don't let you do anything online except changing your direct debit date. If I want to change current account from which the DD is taken, I need to call them. Why in the world would such thing not be available…
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URGENT - Teen had accident abroad, need to phone cheaply
My teenager is on a first holiday in Greece with a friend, has had an accident and en route to a hospital so I need to be able to call numbers in Greece. Can anyone recommend a quick, easy method to do so please?
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TV LICENCE HELP!
Bit of a long story… I was responsible for paying our tv license but there was an issue with my direct debit so it wasn’t coming out of my account. I wasn’t aware of this until an enforcement officer came to the door. I was not in and my husband answered. He set up a direct debit there and then and it has been coming out…
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A problem with my TV remote
My old remote control stopped working and I had to get a new one for my Samsung TV from Richer sounds The problem with the new remote is that it will switch the TV on no problem but it takes ages to switch the TV off ,,,, what is the problem I have started to switch the TV on and off at the wall socket is that ok or is it…
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Sky Box Sets Sting
Newbie here, looking for some advice. My elderly parents are starting to decline health wise and my brother and I have started assisting with their financials. I have discovered that they have a Sky Broadband, Landline and basic TV contract going back some years. As part of this they are paying, and have been for a so far…
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How do I renew my TV license?
Hi, I paid for my TV license with a one off payment last year and I need to renew. I've had the letter and I want to do it online. But I click renew: and it takes me to this page: so what do I do then? Everything says renew, renew, renew until you get to the renew page and then the word renew disappears. Is it just for…
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Virgin Media card payment (Top up)
Just wondering, currently paying via monthly Direct Debit and just noticed that you can make an online payment into your account via a debit or credit card. https://www.virginmedia.com/help/virgin-media-make-a-payment It states that it won't cancel the current pending direct debit from your last bill, but if I make the…
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£50 Refund EE
The daughter received a cheque for £50 for a refund from EE this morning and has no idea why. The letter implies it’s been given following some kind of interaction with her but she hasn’t been an EE customer for a while and certainly hasn’t spoken to them recently. Any ideas? Of course she is taking it to the bank as we…
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Virgin or Sky Broadband
Morning all, I currently have Virgin media 350, Sky have recently upgraded the local connections and I can get 500 for 15 less than I am paying with virgin. The household is very data hungry so could do with the extra speeds. My quesion is does anyone have any experience with the two in terms of connectivity and stabilty?…
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MSE NEWS: TalkTalk TV and PlayStation Now are MoneySavers' least-used subscriptions
TalkTalk TV and PlayStation Now are MoneySavers least used subscriptions, a new MoneySavingExpert poll has found. It could be a good prompt to do a direct debit audit and check you're not paying for a service each month that you no longer use. Read the full story: TalkTalk TV and PlayStation Now are MoneySavers' least-used…
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virgin media
in march 2020 took out new contract, phone faulty, cancelled contract by phone, all ok, cancelled direct debit, VM would send out bag to return mobile, no bag arrived, phone again, got a gray bag with no returns detail or even a note to say who it from, I kept phoning for a bag, this went on for about three months, then on…
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Freeview Plus on a Firestick?
Our Samsung smart TV is a little elderly but works well with most things. We can't get the latest C5 catch up app since they changed it but we have a Firestick, so we use that.However, we note that more modern TV's have Freeview Plus with the option, for example, 'press green to watch from the start'. Is it possible to get…
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Now TV - Missed to cancel and was charged for ten months. How to get refund?
I had taken now tv dongle in 2019 to try out what it is but never really used it much. Due to some family emergency in my home country we had to move out of UK in early 2020. Due to corona situations, we could not get back and we stayed out of UK since then and do not plan to return to UK. We could not even empty my rented…
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Is this premium rate phone scam technically possible?
I read this on another forum. Someone calls you and for whatever reason, asks you to press on your phone key #1. This then connects you to a premium rate phone number and makes an unauthorised charge. I thought that the caller always pays, and pressing Key #1 on your phone does not change the fact that they made the call.…
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Virgin Media - Contract Issues
Can anyone please advise? We are currently VM customers. We are moving to a new build on an established street. The street has VM. The VM box is a yard from our new drive. VM are unable to tell us if they can reconnect us at the new address and want to charge a disconnection fee of £240. Customer Service is non-existent.…
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Fraud on Sky account.
Hi Everyone, Yesterday I woke up to find a string of emails from sky stating my order of *two* brand new iphones and contracts had been successful and the orders would be delivered on Monday. The total of this was just shy of £3,000. I immediately contacted sky as this was nothing to do with me (in fact, I actually thought…
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NOW TV Free cinema nonsense
Cancelled entertainment pass was then offered free cinema for one month. Clicked to start the offer and was told my pin was wrong. I hadn't been asked to enter a pin and there was nowhere to enter it. Hunting around for help, wasting time with the solve nothing lazybot, I couldn't get back to the one month free offer but…
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Phone calls that were never made.
My mother in law has just received notification of a £65 telephone call she never made. Apparently, it lasted for 9hrs 43 minutes and went through the night. It started at 20:16 and as soon as it finished, the same number was dialled at 06:00 and that call lasted another 42 minutes (no charge for that because of the…
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Most recent: Trying out a new provider while still with Virgin Media by pkwpkw1
19 July at 1:40PM
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