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BT Price Increases Mid Contract 9.3%

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I have just been told by BT that my internet broadband bill will go up by CPI (5.4%) plus 3.9%. That’s 9.3% increase in my broadband bill mid contract. Possibly at a stretch I can understand the CPI but where does this random extra 3.9 % come from.?

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  • matelodave
    matelodave Posts: 8,646 Forumite
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    edited 15 March 2022 at 5:35PM
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    It's not random, it would have been in the contract T&C's when you signed up or renewed (have a shufti at the T&C's that were in force at the time).

    They started including it about 18 months ago and most of the ISP's now have a similar rise included in their T&C's

    They now include it to stop people jumping ship mid-contract because of a price rise
    Never under estimate the power of stupid people in large numbers
  • Neil_Jones
    Neil_Jones Posts: 8,998 Forumite
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    apb123 said:

    I have just been told by BT that my internet broadband bill will go up by CPI (5.4%) plus 3.9%. That’s 9.3% increase in my broadband bill mid contract. Possibly at a stretch I can understand the CPI but where does this random extra 3.9 % come from.?


    Read your T&Cs.  You agreed to it.
  • molerat
    molerat Posts: 32,190 Forumite
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    And the weak regulator allowed them to do it.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
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    molerat said:
    And the weak regulator allowed them to do it.
    Then people go on to complain about underinvestment and lack of line speed.  ;)


  • MervynG
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    Call them. Provided I signed up for another 2 years I got a better price mid-contract so no rise this year
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