How to cancel and contact sky

Aslanandzooey

I use my father’s sky account and have for a few years as he had a good deal and I lived at home with my parents and my daughter, they now live in America and I carried on with his account as easier than cancelling and starting again. It is in his name but my email and my address. My question is how do I cancel this account? How do I even contact sky, just being sent in circles on the sky website. It is my email so why does it say account holder needs to authorise when I try and look at the billing? How does he authorise it if it is on my email and not his? I am sooo confused. He is 80 has Parkinson’s and living in the USA so not easy for him to do it. I just want rid of sky as don’t use it but no idea how to do this. PLEASE ANY HELP WILL BE GREATLY APPRECIATED. 

cx6

1. Send a cancellation letter to Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD

2. Inform the Sky representative via live chat that you would like to cancel your Sky account. The operator you speak to may ask you to speak to you over the phone - however you should be able to cancel via Live Chat without a telephone call.

Aslanandzooey

Thank you xxx. How do I get on live chat though? Struggling to find that.

J_B

Aslanandzooey said:

 My question is how do I cancel this account? 

The simplest way is just to lie and pretend you are your dad

Presumably (?) there is a phone number somewhere?

Ms_Chocaholic

When my lovely mum was alive I (with her consent) contacted various companies pretending to be her, she would often get stressed about dealing with these so I did it.  I just gave her name and DOB and pretended I was her.  Looking back, I used to start the call a bit "doddery" as I was pretending to be in my 80s but by the end of the call I had turned into me and I was like, cheers, thanks for your help lol.

jonesey1985

Ms_Chocaholic said:

When my lovely mum was alive I (with her consent) contacted various companies pretending to be her, she would often get stressed about dealing with these so I did it.  I just gave her name and DOB and pretended I was her.  Looking back, I used to start the call a bit "doddery" as I was pretending to be in my 80s but by the end of the call I had turned into me and I was like, cheers, thanks for your help lol.

It won't really matter nowadays.  If you call any company they'll just accept you are who you say are if you can pass security.

They're too worried about the negative press if they "misgender" someone.  Ditto for "misaging" someone and all the other things that the snowflakes run around getting upset about.

Aslanandzooey

Wonderful thanks everyone. Wish me luck. 

emmajones1976

jonesey1985 said:

Ms_Chocaholic said:

When my lovely mum was alive I (with her consent) contacted various companies pretending to be her, she would often get stressed about dealing with these so I did it.  I just gave her name and DOB and pretended I was her.  Looking back, I used to start the call a bit "doddery" as I was pretending to be in my 80s but by the end of the call I had turned into me and I was like, cheers, thanks for your help lol.

It won't really matter nowadays.  If you call any company they'll just accept you are who you say are if you can pass security.

They're too worried about the negative press if they "misgender" someone.  Ditto for "misaging" someone and all the other things that the snowflakes run around getting upset about.

I worked for a storecard company in the early 2000s.

One account that used to pop up regularly had a big message in the permanent space on the main account page: "CAUTION - CUSTOMER SOUNDS LIKE A MAN"

Inagine if she put in a SAR 🤣

martinlucy

Thanks Alot Everyone for the Help. Everyone has Given their best. But How do I get on live chat though? Struggling to find that.