virgin

Helenhlwdutton

Could anyone assist. I didn't realise until someone said. I have been with Virgin for years. I pay 80 plus for tv phone etc. Our internet went really bad for about 1 month. I rang them and they said we can improve your internet if you sign up to another contract. I just said yes. But, 1. I should have said, I am paying enough you should sort the internet, 2. I didn't realise it is a 2 year contract.  I have been silly. But when I have thought about it, and hearing to people, apparently lots of companies do this, lower the speed etc to make you go into a contract.  How do I get out of it?   x

Neil_Jones

Helenhlwdutton said:

Could anyone assist. I didn't realise until someone said. I have been with Virgin for years. I pay 80 plus for tv phone etc. Our internet went really bad for about 1 month. I rang them and they said we can improve your internet if you sign up to another contract. I just said yes. But, 1. I should have said, I am paying enough you should sort the internet, 2. I didn't realise it is a 2 year contract.  I have been silly. But when I have thought about it, and hearing to people, apparently lots of companies do this, lower the speed etc to make you go into a contract.  How do I get out of it?   x

If you have problems with the internet you should tell the provider and let them fix it.

Unfortunately the perils of listening to Joe Public in the pub is they're just hearsay remarks, and in this day and age with regards to  lowering speeds, its not true because of minimum speed guarantees.  No provider will 100% guarantee full internet speed - https://www.virginmedia.com/legal/speed-policy

The error here was just saying yes.  But you're sort of committed now so hopefully you received a discount for two years.  If not... oh dear.  Next time be not so hasty. 

JSmithy45AD

"and hearing to people, apparently lots of companies do this, lower the speed etc to make you go into a contract.", as above, that's not true whatsoever regardless of what 'people say'.