Virgin Media Customer Service

misspuddleduck

We renewed our contract with VM in November last year and every month since they have overcharged us on our monthly bill. I am deaf and cannot all them but have made contact via WhatsApp, online chat, Twitter each advisor has assured me the problem has been rectified but the next bill is wrong again. I have lodged two complaints with their ‘Executive Team’ again assured the problem has been resolved only to have the wrong bill again next month. The Executive Team (complaints) were very good previously now they are awful, don’t read the complaint, send response lacking detail, tone borderline rude and clearly just want the customer to go away. I am at a loss as to how to get this resolved. I wondered if anyone has experienced terrible service from VM and can give me advice. It’s so hard when I can’t phone them and I feel they are abusing the fact I can’t call them to fob me off.  Thanks

Neil_Jones

Ask somebody else to call on your behalf?