Help! Being Charged For Things I Haven't had in 10+ Years!

2 Posts

in Phones & TV
Hi everyone, the situation is this. Phones4U sold me a phone when I was a teenager of about 16 that came with phone insurance. I am now 29, and they went bust long ago. With that phone came an insurance policy, that i cancelled YEARS AGO when I was with HSBC. Some years later (still early 20s at this point) I discovered they were charging me "Policy Admin Servs" every month without my permission. I cancelled it again, and was angry about it but didnt have the time to deal with it. They have since, been fined £2.8m by the Financial Conduct Authority for just this thing. Now, in 2022, I check my new bank - Halifax - and find out they are charging me here for something i havent used in years and have cancelled twice! What can I do, and how do i get back the now over £1000.00 they have taken from me over the years?
0
Latest MSE News and Guides
Replies
As for stopping the payments, you log onto your new bank (Halifax) and cancel the direct debit. If it is not a DD but a CPA on your debit card then you ask Halifax to cancel the CPA.
To (try and) get the £1000 back you contact the insurance company and raise a complaint.
2023 £1 a day £54.26/365
2023 £1 a day £54.26/365