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Phones & TV

Discuss landline phone services and TV subscription packages.

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

24.2K discussions 187.4K comments Most recent: Connecting full fibre ONT to router by Peter999_2 Today at 8:03AM
Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

63.2K discussions 526.6K comments Most recent: Anyone still on the completely free RWG plan? by Acer321 Today at 4:50AM
TV MoneySaving

Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.

8.8K discussions 81.9K comments Most recent: Mis-sold TV package with EE by iniltous 11 July at 10:05AM

talk talk TV recorder box no WiFi...
After Sky wanted my life savings when the "deal ended" i told me to **** off and am joining Talk talk, their TV/pause/box has no WiFi connection, can i use an adaptor or do I need a 40ft ethernet cable to my router?
Sky TV Broadband New Customer
Hi Folks, Looking to sign up to Sky as a new customer and been offered the following: Sky TV Q Box Sky cinema Sky Sports Superfast broadband £62.90 per month, 18 month contract. Does this seem like a good deal? Cheers
Warning about unlocking using site https://www.officialsimunlock.com/
Was quoted £20 to unlock my phone at https://www.officialsimunlock.com/ and now being asked to pay an extra £39.99. Lesson learned is to check trustpilot first before trying new services online.
Virgin Media - Point blank ignoring my formal complaints
So I took over a Virgin Media account for bereavements reasons. Upon having the account switched in my name and direct debit set up Virgin Media proceeded by sending my bank details in an email to a 3rd party (without my consent or instruction). I raised this in a formal complaint initially which Virgin failed to deal with…
BT new build tie in
My niece lives in a housing association property that was built with BT as the telephony provider. She now wants to change to a cheaper supplier but BT are saying that as the building owner has a contract with them they are tied to them. Surely this is illegal and anti competitive?
BT overcharging
I have been with BT for quite a few years now and in all that time they have a agreed a price and then when I get my first bill it is always more than they quoted. Every time I query the bill they argue for a while and then after going to the ombudsman and winning my case I get an apology. Then for the next few bills I get…
PSA: Talktalk has a 1 month notice period even when out of contract
Hi folks, Just wanted to provide some background on my current situation. My TT contract was ending on 7th of July and I moved out of my old house on the 4th of July. I phoned them up on 2nd and asked for a cancellation. I was told that it would be beneficial for me to "hand-over-the-line" to someone else as I can save…
BT cut off my landline without informing me
Hello, while upgrading my broadband package 2 weeks ago BT cut off my landline and set me up on a broadband package only without telling me. I am trying to get my landline number back but after 2 weeks and over 4 hours on the phone to BT I still don't have the landline phone number that I've had for 44 years back. My…
Sky On Demand vs TV Licence
I've done a search and can't find anything specifically related to this. My OH has a Sky box but only uses the On Demand services (so movies etc but no live TV channels). She has been visited by TV Licencing who told her she needed a licence and, when we followed up to question it by letter, she was also told she needs a…
TV Licence - Not needed status will be cancelled
I don't have a TV licence, as we don't watch live TV. However DD nicks my tablet to watch Prime & Netflix etc, and unbeknown to me she watched a few shows on iPlayer. My fault, as i am that person who leaves their password saved in my apps. I received a letter today stating my no needed status will be cancelled, as their…
plusnet line rental saver renewal
hi all i have just had a notice from plusnet that my line rental saver and broadband will be up for renewal in a few weeks time. however, i have also been informed that there is no longer a line rental saver option. i wondered if other members were aware of this and also what the reason was (obviously money!)? i very…
Telecom phone number and line rental / 4g broadband
Hi, My telecom broadband is quite slow so I purchased a SIM home broadband which is much faster. I have called my telecom broadband/phone number provider (post office) and they said that if I don't renew the contract, there is a line rental fee to pay to keep the number live (£15/month). Otherwise, they will disconnect the…
Debt Collection letter - TALK TALK - BW legal - never had an account
Hi i've received a letter from BW legal and JC international claiming I owe £92.05. This is the first I've ever heard of it and not sure how they have my details.... I nearly took out a talk talk broadband, did a quote etc, but didn't complete the purchase - I have the email to say not completed... Now they are claiming…
Do Hisense TV’s support Disney+ ??
I’m looking to buy a new TV, I have found the Hisense 40A5600FTUK for £279.99, but I’m reading conflicting information about being able to download the Disney+ app on Hisense TV’s. Does anyone own a Hisense TV and can tell me whether it’s an app which can be downloaded and used on there? Thanks
Vodafone London Underground WiFi
I took out a 24 month contract with Vodafone in March, upgrading from a cheaper MVNO carrier so that I could use the London Underground WiFi on my daily commute. This allowed me to connect whilst underground waiting for trains etc. Yesterday I became aware that Vodafone have dropped WiFi at all 114 stations covered, and…
Weird problem with phone after transfer from TalkTalk to Vodafone
This transfer seemed to go fine, upgraded to fibre to the cabinet at the same time.Faster broadband, working phone and charges being accrued to Vodafone (and bills paid). Many received calls. However, had a couple of people calling who claim we are not answering. We can't know how many have tried and not told us…
Handset issue with new Digital Voice service
I was moved over yesterday to Digital Voice. BT suppied me with a number of handsets due to them getting it wrong frequently. I have ended up with two x basic, one x alexa phone and a connector if I wanted to plug my old phone in. My old phone was a BT premium phone with TrueCall built in. I enjoyed the truecall aspect as…
Talk Talk/Now TV requires aerial!
Having read the reviews on MSE about Talk Talks deals, I signed up to one of their broadband/TV/phone offers. Looked great. Engineer came out, set it all up, said I was good to go. I couldn’t access live TV and could not work out why. After repeated failed attempts to communicate with Talk Talk, I eventually felt so…
Cancelling after 14 years
18-month contract ends on the 30th July. Called them today and they said the renewal price plus all their discounts will be £59, so I said I wanted it cheaper and they put me through to retentions. I have Line Rental, PAYG home calls, Fibre Superfast BB and Sky Signature and a Mini Box in the bedroom, just 1 No HD Sports…
scam calls
my mum has recieved 2 call charges on her bill which she swears she never made. she gets scam calls all the time which she normally hangs up on and she knows what numbers not to call. the numbers are 09011190920- £6.45 09037270051 - £14.30 Sky say she made the calls she is sure she hasn't one of them on a Google search…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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