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Freeview Plus on a Firestick?
Our Samsung smart TV is a little elderly but works well with most things. We can't get the latest C5 catch up app since they changed it but we have a Firestick, so we use that.However, we note that more modern TV's have Freeview Plus with the option, for example, 'press green to watch from the start'. Is it possible to get…
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Now TV - Missed to cancel and was charged for ten months. How to get refund?
I had taken now tv dongle in 2019 to try out what it is but never really used it much. Due to some family emergency in my home country we had to move out of UK in early 2020. Due to corona situations, we could not get back and we stayed out of UK since then and do not plan to return to UK. We could not even empty my rented…
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Is this premium rate phone scam technically possible?
I read this on another forum. Someone calls you and for whatever reason, asks you to press on your phone key #1. This then connects you to a premium rate phone number and makes an unauthorised charge. I thought that the caller always pays, and pressing Key #1 on your phone does not change the fact that they made the call.…
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Virgin Media - Contract Issues
Can anyone please advise? We are currently VM customers. We are moving to a new build on an established street. The street has VM. The VM box is a yard from our new drive. VM are unable to tell us if they can reconnect us at the new address and want to charge a disconnection fee of £240. Customer Service is non-existent.…
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Fraud on Sky account.
Hi Everyone, Yesterday I woke up to find a string of emails from sky stating my order of *two* brand new iphones and contracts had been successful and the orders would be delivered on Monday. The total of this was just shy of £3,000. I immediately contacted sky as this was nothing to do with me (in fact, I actually thought…
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NOW TV Free cinema nonsense
Cancelled entertainment pass was then offered free cinema for one month. Clicked to start the offer and was told my pin was wrong. I hadn't been asked to enter a pin and there was nowhere to enter it. Hunting around for help, wasting time with the solve nothing lazybot, I couldn't get back to the one month free offer but…
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Phone calls that were never made.
My mother in law has just received notification of a £65 telephone call she never made. Apparently, it lasted for 9hrs 43 minutes and went through the night. It started at 20:16 and as soon as it finished, the same number was dialled at 06:00 and that call lasted another 42 minutes (no charge for that because of the…
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Localphone - Web Calls
I recently found https://www.moneysavingexpert.com/mobiles/free-international-phone-calls/ which is rather old and could perhaps do with an update although all the companies listed still exist so that is good. I've recently converted my old mobile to be a "house" mobile using localphone as land charges are ridiculous. For…
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Landline-only tariffs
This is probably a bit niche (does anyone else not have broadband?). My mother is registered blind, so broadband is no use to her. Her current bill for her landline is more than £250 for this quarter. With a bit of investigation, I discovered that she is eligible for a landline-only discount from BT; also, as she is…
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If Sky quote you one price for Sky Q Multiroom and charge you more, is it a scam.
Recently a Sky engineer attended my house to look at the broadband router. After he had finished the work he asked me if I would be interested in a Sky Q Multiroom deal of £10/mth on an 18 month contract (£5/mth discount). After quizzing him about any hidden costs and after being shown a breakdown on his iPad I agreed. 3…
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talk talk TV recorder box no WiFi...
After Sky wanted my life savings when the "deal ended" i told me to **** off and am joining Talk talk, their TV/pause/box has no WiFi connection, can i use an adaptor or do I need a 40ft ethernet cable to my router?
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Sky TV Broadband New Customer
Hi Folks, Looking to sign up to Sky as a new customer and been offered the following: Sky TV Q Box Sky cinema Sky Sports Superfast broadband £62.90 per month, 18 month contract. Does this seem like a good deal? Cheers
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Warning about unlocking using site https://www.officialsimunlock.com/
Was quoted £20 to unlock my phone at https://www.officialsimunlock.com/ and now being asked to pay an extra £39.99. Lesson learned is to check trustpilot first before trying new services online.
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Virgin Media - Point blank ignoring my formal complaints
So I took over a Virgin Media account for bereavements reasons. Upon having the account switched in my name and direct debit set up Virgin Media proceeded by sending my bank details in an email to a 3rd party (without my consent or instruction). I raised this in a formal complaint initially which Virgin failed to deal with…
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BT new build tie in
My niece lives in a housing association property that was built with BT as the telephony provider. She now wants to change to a cheaper supplier but BT are saying that as the building owner has a contract with them they are tied to them. Surely this is illegal and anti competitive?
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BT overcharging
I have been with BT for quite a few years now and in all that time they have a agreed a price and then when I get my first bill it is always more than they quoted. Every time I query the bill they argue for a while and then after going to the ombudsman and winning my case I get an apology. Then for the next few bills I get…
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PSA: Talktalk has a 1 month notice period even when out of contract
Hi folks, Just wanted to provide some background on my current situation. My TT contract was ending on 7th of July and I moved out of my old house on the 4th of July. I phoned them up on 2nd and asked for a cancellation. I was told that it would be beneficial for me to "hand-over-the-line" to someone else as I can save…
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BT cut off my landline without informing me
Hello, while upgrading my broadband package 2 weeks ago BT cut off my landline and set me up on a broadband package only without telling me. I am trying to get my landline number back but after 2 weeks and over 4 hours on the phone to BT I still don't have the landline phone number that I've had for 44 years back. My…
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Sky On Demand vs TV Licence
I've done a search and can't find anything specifically related to this. My OH has a Sky box but only uses the On Demand services (so movies etc but no live TV channels). She has been visited by TV Licencing who told her she needed a licence and, when we followed up to question it by letter, she was also told she needs a…
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TV Licence - Not needed status will be cancelled
I don't have a TV licence, as we don't watch live TV. However DD nicks my tablet to watch Prime & Netflix etc, and unbeknown to me she watched a few shows on iPlayer. My fault, as i am that person who leaves their password saved in my apps. I received a letter today stating my no needed status will be cancelled, as their…
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