BT Bill & Death

ltudorseal

My mother in law died in November last year.  She was elderly, severly disabled and registered as blind.
Due to covid and health issues we were unable to travel 500 miles to sort out her apartment and the bills.
We notified BT that she had passed away.  They have cancelled the contract but billed for 3 months after her death.
In addition we have found out that she had been charged £3.00 on each bill for a paper bill.  This is for an elderly blind person as she could not deal with technology or see the screens.
I did phone BT and complained about the bills.  I was told that this is BT's policy.  In addition I was told they would not accept the complaint as that is just how it is and they refused to put me through to anyone else.  

Question, is this right?

southsidergs

Just to get this really clear, what date was the bill produced & what date was the account cancelled?

giraffe69

Most big companies have a bereavement department. Perhaps try to contact them for a more sympathetic reaction?

comeandgo

As said, ask for BT bereavement department.  When I was dealing with my late mums affairs I found BT to be the absolute best to deal with.