ITV player advert problems driving me mad

60BOWENS

Hi
We recently bought Toshiba 32LL3A63DB TV.
While watching ITV player ,the programme runs fine till about 30 sec before advert and during advert-where the sound goes mute.In fact we can predict the advert is about to come when the sound problem starts.
We have not noticed any problems with other channels so far.But my wife does watch ITV player mainly to catch up on her favourite serials.
I am not sure it is TV or ITV problem.
Any suggestions
thanks

couriervanman

Have you uninstalled and reinstalled the app

[Deleted User]

60BOWENS wrote: »

Hi
We recently bought Toshiba 32LL3A63DB TV.
While watching ITV player ,the programme runs fine till about 30 sec before advert and during advert-where the sound goes mute.In fact we can predict the advert is about to come when the sound problem starts.
We have not noticed any problems with other channels so far.But my wife does watch ITV player mainly to catch up on her favourite serials.
I am not sure it is TV or ITV problem.
Any suggestions
thanks

Does it actually call itself the ITV Player? They changed it to the ITV Hub 2 or 3 years ago at least, perhaps you've got an out of date App.

60BOWENS

Hi
Yes it is called ITV hub.Sorry.
But how do I update the app?

Colin_Maybe wrote: »

Does it actually call itself the ITV Player? They changed it to the ITV Hub 2 or 3 years ago at least, perhaps you've got an out of date App.

couriervanman

60BOWENS wrote: »

Hi
Yes it is called ITV hub.Sorry.
But how do I update the app?

There should be something somewhere to uninstall it

[Deleted User]

From a quick search.

How do I update the firmware on my Toshiba TV?

Update the firmware via the internet:

1. Connect your TV to your home network.
2. Press the Menu key on the remote control.
3. Select Get Help and press the Enter key.
4. Select Software Upgrade and press the Enter key.
5. Follow the On Screen Instructions for updating the TV firmware.

Updating the TV firmware (if necessary) should update the apps.

FrozenBeak

ITV Viewer Support | ITV plc
Tel: 0344 88 14150 - Option 2
Or email them itvhubhelp@itv.com

infracom

I have exactly the same problem, It occurs on both the 32 inch in the bedroom and 24 inch in the kitchen both Toshiba WD3A63DB and purchased in January 2020, a few weeks ago. The software has been updated to the latest level on both sets but this makes no difference. The problem is clearly related in some way to adverts because the sound breakup starts to occur shortly before the advert break, continues through the adverts and immediately clears up with perfect sound after the program continues after the adverts.

giraffe69

I would have thought that problems with the sound during advert intervals only was a bonus!

boatman

I always seem to get the problem of the program not completing the ads, then it restarts from the beginning. Always seems to happen 2/3  or 3/4 way through..

proberc

I'm having the same issue with my new Logik tv - I only bought it last week but the sound breaks when theres an advert approaching, no sound during the advert then starts again when the advert is over. I'd love to know how to rectify this