Virgin media - home move contract issue

in Phones & TV
6 replies 82 views
JamesNJamesN Forumite
769 Posts
Part of the Furniture 500 Posts Combo Breaker
Hi all,

Bit of a tricky one. Done some searching but couldn't find a recent thread on this.

I'm looking to move house later this year, could be 3 months, could be 9 months. 

I've got Virgin broadband and its due for renewal. They will only offer me an 18 month contract but I can't commit to that as my worry is the next property may not have virgin broadband available. I've asked for a rolling contract but they want to charge me £50/month for the privilege (which is a rip off and makes me worse off if its cancelled at the 9 month mark).

Unfortunately, all the other providers are terrible round here with constant drop outs and slow speeds (max 30mb). So they're not a viable alternative either, even if it means we can get them when we move.

Has anyone had any success leaving for free mid contract because their next house didn't have virgin available or getting a discounted rolling contract?

What annoys me is they waive early disconnection fees if you're moving abroad, but not if you're moving to a non supported area. What is the difference? I wonder if an ofgem complaint would get you out of it...

Thanks in advance all


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