Virgin media - home move contract issue 27 January 2022 at 5:07PM in Phones & TV 6 replies 82 views

JamesN

Hi all,

Bit of a tricky one. Done some searching but couldn't find a recent thread on this.

I'm looking to move house later this year, could be 3 months, could be 9 months. 

I've got Virgin broadband and its due for renewal. They will only offer me an 18 month contract but I can't commit to that as my worry is the next property may not have virgin broadband available. I've asked for a rolling contract but they want to charge me £50/month for the privilege (which is a rip off and makes me worse off if its cancelled at the 9 month mark).

Unfortunately, all the other providers are terrible round here with constant drop outs and slow speeds (max 30mb). So they're not a viable alternative either, even if it means we can get them when we move.

Has anyone had any success leaving for free mid contract because their next house didn't have virgin available or getting a discounted rolling contract?

What annoys me is they waive early disconnection fees if you're moving abroad, but not if you're moving to a non supported area. What is the difference? I wonder if an ofgem complaint would get you out of it...

Thanks in advance all

emmajones1976

Tales on here seem to be people have to pay to get out of their contract, as it is them who are breaking the contract by moving to an area Virgin cant service. You may get goodwill for 1 or 2 months remaining, but certainly not 9.

JamesN

emmajones1976 said:

Tales on here seem to be people have to pay to get out of their contract, as it is them who are breaking the contract by moving to an area Virgin cant service. You may get goodwill for 1 or 2 months remaining, but certainly not 9.

yeah, from what I could find that was the general response. But I don't understand why moving abroad means you don't have to pay. But moving to a non service area does. Can't see a significant difference between the two in terms of contract.

Bradden

Probably because they would find it hard to enforce it if you were no longer in the UK?

ACDeag

They used to offer a free get out if you moved to a non-serviced area, however believe I they came to the conclusion it was being massively abused by people who weren’t moving or were moving to a serviced area.

JamesN

ACDeag said:

They used to offer a free get out if you moved to a non-serviced area, however believe I they came to the conclusion it was being massively abused by people who weren’t moving or were moving to a serviced area.

True. But then how would they check if you said you’d moved abroad? 

Detail_Merchant

I realise this is a slightly old thread, but just in case it helps the OP:
https://news.virginmediao2.co.uk/virgin-media-o2-ends-charges-for-off-net-home-movers/