Millions of Virgin Media customers to be hit by £56/yr price hike

Former_MSE_Sophie

Millions of Virgin Media customers will see their bills increase in March, the telecoms provider has announced today (4 January), with broadband, TV and home phone customers seeing price hikes of £56 a year on average. 

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Millions of Virgin Media customers to be hit by £56/yr price hike – here’s what it means for you

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Marje11

I rang virgin today as mine was going up by £5.75  currently £57contract due to end July 22 started a new contract for £43 a month no price hike only thing I lost was childrens programmes which we don’t watch anyway if you take out new contract with them you don’t pay early exit fees did the same last year to beat price hike

problemcashback

Make sure you do the dance, never paid more than £26 for 200 BB only in 8 years and most of those paid as little as £17 to £20.  

cheerful

In London (North London at least) G-Network have been laying infrastructure. They have done so in my road..  I contacted them and was told they expect to be up and running in late February.

RedImp_2

Got my e-mail, going up £102 a year, unbelievable 

jane3

Hi My contract ended 28th Dec 21. Went up from £43 to £48 put extras on but dont need them. Weve been with Virgin 28 years every year do a new contract always the same or a little less to pay. So phoned back today the girl wouldnt budge that is what the amount was nothing more she could do! Ok so i phoned back asked to to speak to cancellations ...spoke to a lovely guy who got our bill down to £40 and no price hike either and done it within the 14 days cooling period. Thank you Martin wouldnt have called if i hadnt read blog 😀 

bioboybill

My deal is £59 for 100mb Broadband, Mix Bundle TV (basic) and Phone line. Going up to £63.25. I phoned this afternoon and was offered £4  off for 6 months by their automated service. Ignored that and held for 15 minutes to speak to agent. Bizarrely the agent only offered £1 discount. Said he would put me through  to disconnections, but a few minutes later I was cut off. Phoned straight back, but gave up after 20 more minutes on hold.

Decided to try their text service recommended on their forums. Wasted another hour on there getting pestered by their useless bot every 15 minutes asking me the same questions. Then it recommended me to transfer to their WhatsApp service. I did that, but had to answer all the same questions again! Took an hour to get passed to an agent, who then passed me to Customer Relations. A message from them apologised  for the wait but said a member of the team would reply when available. The service closed at 9 without reply. So 7 hours to get nowhere. Amazing service!

anotheruser

I wonder how much I'd be paying if I accepted every price rise they tried over the years.

I started paying about £15 a month for 50MB or something small, but they're trying to get rid of the lower tiers as I don't need the 200MB I have now but it sort of got forced on me.

Vodafone is always at the ready and due to a strange chain of events with TalkTalk, I now have a free new compatible telephone socket so installation is easy.

bioboybill

Managed to get mine down from £63.25 with the increase to £51 and they're doubling my broadband speed from 100Mb to 200Mb. Probably could've got it a bit cheaper by cancelling and waiting for a call back, but happy with that.

Vistrix

Strange, I've had no communication about my bills going up. I have TV, broadband and phone line package in contract until October...

SGB89

This is quite a smart move on their part. They know 1GBit fibre companies are just looming around the corner to take away their business. If they hike everyone up then they have an excuse to keep people locked in a new 24mth + contract and the customer feels better about themselves getting a "deal" .

just be careful when you are signing the new contract. check to see if you can get fibre first.