Compensation for sky not working

Tashaparker54

I need help in figuring out what my next steps should be. 
My partner and I bought a persimmon homes apartment a year ago since we moved in we have been having problems with or sky signal dropping in and out. After weeks of going back and forth between persimmon and sky persimmon admitted the problem lied with them. 
They have admitted the satellite needs to be moved but they still haven't moved it. We have paid out hundreds of pounds for a service we have been unable to use for over a year now. I have tried lodging several formal complaints with persimmon customer care but it never leads to anything. I have asked about compensation they said they don't provide compensation they only fix the problem. They have done neither. How can I get my money back? Feels like I've tried everything. 

Neil_Jones

Tashaparker54 said:

I need help in figuring out what my next steps should be. 
My partner and I bought a persimmon homes apartment a year ago since we moved in we have been having problems with or sky signal dropping in and out. After weeks of going back and forth between persimmon and sky persimmon admitted the problem lied with them. 
They have admitted the satellite needs to be moved but they still haven't moved it. We have paid out hundreds of pounds for a service we have been unable to use for over a year now. I have tried lodging several formal complaints with persimmon customer care but it never leads to anything. I have asked about compensation they said they don't provide compensation they only fix the problem. They have done neither. How can I get my money back? Feels like I've tried everything. 

I think you mean the satellite dish needs moving, not the satellite as that would knock everybody out ::)

As for Sky compensation - not Sky's fault your dish has ended up in a position where it can't see the satellites in the sky.  You would have had access to Sky Go so its not like your TV package was completely inaccessible...

MouldyOldDough

Won't Persimmon move the dish for you or get it moved by a Sky installer?
You've been waiting a year for this???????? 

Tashaparker54

Neil_Jones said:

Tashaparker54 said:

I need help in figuring out what my next steps should be. 
My partner and I bought a persimmon homes apartment a year ago since we moved in we have been having problems with or sky signal dropping in and out. After weeks of going back and forth between persimmon and sky persimmon admitted the problem lied with them. 
They have admitted the satellite needs to be moved but they still haven't moved it. We have paid out hundreds of pounds for a service we have been unable to use for over a year now. I have tried lodging several formal complaints with persimmon customer care but it never leads to anything. I have asked about compensation they said they don't provide compensation they only fix the problem. They have done neither. How can I get my money back? Feels like I've tried everything. 

I think you mean the satellite dish needs moving, not the satellite as that would knock everybody out ::)

As for Sky compensation - not Sky's fault your dish has ended up in a position where it can't see the satellites in the sky.  You would have had access to Sky Go so its not like your TV package was completely inaccessible...

Ye i meant the dish 😂 persimmon have admitted it needs to be moved but they still haven't done it. Persimmon are at fault not sky so I'm looking for compo off persimmon but they are refusing to pay us back for our sky bill. 

Tashaparker54

MouldyOldDough said:

Won't Persimmon move the dish for you or get it moved by a Sky installer?
You've been waiting a year for this???????? 

Persmmion have admitted they need to move the dish but they haven't. They first admitted this in the summer. My issue is we are out of pocket hundreds of pounds for a service we have been unable to use because of persimmon and they are refusing to foot the bill. 

MouldyOldDough

Tashaparker54 said:

MouldyOldDough said:

Won't Persimmon move the dish for you or get it moved by a Sky installer?
You've been waiting a year for this???????? 

Persmmion have admitted they need to move the dish but they haven't. They first admitted this in the summer. My issue is we are out of pocket hundreds of pounds for a service we have been unable to use because of persimmon and they are refusing to foot the bill. 

It would cost you around £75 to get the dish moved yourself
Why not pay yourself and claim it back? 

TadleyBaggie

Is this a communal dish?

Tashaparker54

TadleyBaggie said:

Is this a communal dish?

Yes it's a communal dish but seem to be the only ones having the problem 

Tashaparker54

MouldyOldDough said:

Tashaparker54 said:

MouldyOldDough said:

Won't Persimmon move the dish for you or get it moved by a Sky installer?
You've been waiting a year for this???????? 

Persmmion have admitted they need to move the dish but they haven't. They first admitted this in the summer. My issue is we are out of pocket hundreds of pounds for a service we have been unable to use because of persimmon and they are refusing to foot the bill. 

It would cost you around £75 to get the dish moved yourself
Why not pay yourself and claim it back? 

It's a communal dish we can't move it

Tashaparker54

I think people are missing the point I don't want help in fixing the problem I want advice on how to deal with persimmon and getting my money back for services that I've paid for and am unable to use. 

razord

Tashaparker54 said:

TadleyBaggie said:

Is this a communal dish?

Yes it's a communal dish but seem to be the only ones having the problem 

If you're the only ones having the problem and other people are connected to that same dish, there's nothing wrong with the dish...