When To Expect The Virgin Media Price Rise Email?

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in Phones & TV
Asking for someone else. I had my email over a week ago via email about the price increase from 1st March, does anyone know how long they take to send these out to customers as a relative is awaiting one and wants to cancel and leave VM. I should imagine they will be effected by it since they signed their 18-month contract last January the same time as me and we are on a similar package. If they don't get notification and the price goes up without them being informed, what are their rights?
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