When To Expect The Virgin Media Price Rise Email?

DinkyStars

Asking for someone else. I had my email over a week ago via email about the price increase from 1st March, does anyone know how long they take to send these out to customers as a relative is awaiting one and wants to cancel and leave VM. I should imagine they will be effected by it since they signed their 18-month contract last January the same time as me and we are on a similar package. If they don't get notification and the price goes up without them being informed, what are their rights?

Thomas_Crown

I got a letter about the price rise, not an email.

DinkyStars

Thomas_Crown said:

I got a letter about the price rise, not an email.

Thanks for that, I'll keep an eye out for the post.

DinkyStars

Still nothing via email or the post... Getting a little worried now!

JJ_Egan

Worried that you wont have to pay a price increase ??

Garf

I've not had one either. Im sure it will come (Post or Email).

DinkyStars

JJ_Egan said:

Worried that you wont have to pay a price increase ??

Worried if sent via the post it has not arrived and the price will go up without notifying me!

victor2

You can always phone them and ask. even before you get a human you'll probably get the automated offer of a discount if you choose the "thinking of leaving" option. Assuming an increase is pending of course. Does the person concerned normally get VM bills by email? If so, that is the way the price increase notification could come. Check the spam filter on the VM webmail too - I found a missing email from Virgin in there when I looked at mine!

DinkyStars

victor2 said:

You can always phone them and ask. even before you get a human you'll probably get the automated offer of a discount if you choose the "thinking of leaving" option. Assuming an increase is pending of course. Does the person concerned normally get VM bills by email? If so, that is the way the price increase notification could come. Check the spam filter on the VM webmail too - I found a missing email from Virgin in there when I looked at mine!

Thanks for the reply. I did actually call them this morning but didn't get the option of going to cancellations, but I did ask who I spoke to was the account holder bills increasing from March and they said no. As for the e-bills Virgin communicate via email to my dad with bills notifications etc. they all come to an email I have set up for him and I regularly check the spam folder, dad doesn't do technology himself! I guess he's not affected by the price increase which I admit I find strange since we were on similar packages and agreed new contracts days apart in 2021.