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John Lewis Broadband.
I paid £26 to join then but cancelled the same day. I was told my card would take 30 days to be refunded. Its now 30 days so i rang to see about the refund. Now i am told it will take another 5 days. How do they get away with this.
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Scam number racked up £200 on phone bill
So I turned on tv to find all my services have been suspended as I’ve gone over credit cap. On checking I see a 09040121682 number x3 calls amounting to £200. When I dial the number it does not exist ie a dead tone. Worked out my son googled for a DVLA number and this must have been it. I know it’s a scam is there anyway…
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Cancelling Part of a SKY Broadband and Talk Service?
Hi All, Before I spend ages on hold tomorrow with SKY to find out I can't I thought I would ask a question to see if it would be worth it. I have Sky Digital - Broadband and Talk (no mobile or TV), still under a contract. I have looked on the website and on MySKY account but can not see anything as they don't make it easy.…
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LOWELL / Vodafone
I started to receive letters from Lowell back in August last year. From memory I cannot remember receiving any letters or documents until then. It turns out, it is for a Vodaphone account I never had. Ironically, I’ve been with Vodaphone for 13 years and have never changed my account. On top of that, they put a CCJ against…
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Cancel Virgin before booking Sky?
Hi, I'm currently out of contract with Virgin and due to have a big increase in June. I want to move to Sky but I want to use Quidco as there's excellent cashback. My query is, should I cancel Virgin before booking Sky or the other way around? I don't really want to have to pay both providers at once and if Sky install…
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Anyone using a cheap international phone service?
Hi folks, My broadband and landline is with Talktalk, I'm happy enough with my new current contract and getting free anytime calls to uk landlines and mobiles for 18 months. I don't make many international calls which are usually to Republic of Ireland and a few to USA, but have a free promotion with Talktalk which is due…
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Landline changes from Sky to Post Office over £100 per month (yes, that's right)
In a bid to tidy up my MIL's finances I changed her phone line from Sky £25 pm to Post Office £15 pm. The first bill of £150 for the month came in and I had unknowingly not purchased a package deal. I accept this is a stupid error on my part and contacted them to ask for advice - of course they won't refund or credit the…
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Catch 22?
Virginmedia disconnected me without notice, even when I had just paid them. The mistake was made by them. I asked for the normal compensation for loss of service but they refused as they said that as I was not being charged for the missing days I had no claim. Does this mean that if they do not charge for any missing…
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Sky won't let me cancel
Hi everybody, looking for some advice... I'm currently with Virgin for broadband and Sky for TV. However, I negotiated a better broadband deal with Virgin recently and wanted to take a full bundle with them, as they were offering me a much better TV deal than I'm on or likely to be on with Sky. So I went on a live chat…
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Open reach/BT and the rlderly
My elderly neighbour wants to move the open reach box and cables as he is having an extension. He is currently with sky but BT own the line. He cane knocking on my dirt rather distressed citing the open reach will only accept alterations request via on line. I’m finding this difficult to accept that they have no…
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Breaking free from Virgin
So, I followed the advice and [attempted] to break free from a Virgin broadband/telephone service and switch to BT. I was out of contract and ditching the way more expensive service made perfect sense. All I had to do was telephone Virgin so I sat with a glass of pop one evening and waited over an hour and twenty minutes…
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Virgin chasing payment but I can't pass security check
Hi, Back in May 2020 I relocated due to covid. I contacted Virgin Media (broadband), settled my account balance including early termination fee. Now nearly a year later, I've had a debt collection email from BPO on behalf of Virgin. I spoke to Virgin who said they can't help me as I can't remember my password to pass the…
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Ditching Landline for VOIP, and then going back to Landline?
So I'm thinking of going to Community Fibre after having a FTTC by Sky for years now. They've been good, but Community Fibre offer more for less. I still need a landline service, and CF offer a VOIP service where I can keep my old landline number. However, say a few years down the line I wish to go back to full Landline,…
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Sky disconnected my phone line
Sky have disconnected my phone line because we are moving and the new people have asked to be supplied by a different company. we still have a week before we move and need our phone line for work they say it would take 2 weeks to reconnect what can I do
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Apple watch repair.
Hi, new to the forum just looking for a bit of help and advice. Bought a Apple watch series 5 in October 2019 from Currys PC world. Last weekend it stopped charging and working. I contacted Apple who said as its over 12 months old its out of warranty with them and because I purchased it through a 3rd party retailer to…
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Switching telephone provider - Phone number not switched?
I recently moved telephone providers based on price. My old telephone number was changed, when i moved to the new provider i informed that they my number has been changed ( i am sure that i didn't ask for it to be changed) i notified them straight away and have contacted them on numerous occasions, we are now 6 weeks after…
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Free trial not allowed from Netflix
Just a warning to everyone out there. Last Christmas my son visited from New Zealand and set up his Netflix account on our TV so he could watch a film. That account has not been used since but today I thought I would trial Netflix to see if I would like to have a subscription. It appears that I am not able to have a free…
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Vodafone debt already cleared?
First ever post on the forum so please be nice! Looking for some advice please, I had an account with Vodafone that was a few years old and was passed to CCS, a debt collection agency they use. I offered a partial settlement which they accepted (after putting me on hold and "checking with Vodafone" that it would be…
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Do we need a TV Licence?
We today have cancelled our TV license because we don't watch live TV, we have recorded some shows a while ago but still not got around to watching them, we will just watch these and not record anything and watch Netflix We received an email to confirm we wish to cancel but they say if we use a colour TV we still need a…
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Returning BT YouView box
We recently dropped BT TV from our BT B/B, Call plan and TV package. We joined BT in 2015 and, being lazy, have never changed anything until now. A few days ago we received a bag and prepaid label to return the YouView box. DO WE HAVE TO RETURN THIS TO BT? I recall, and wrote it down in 2015 that we were charged £19 fot…
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