Sky Charges

[Deleted User]

Hi all

I am currently experiencing difficulties with Sky and wondered if anyone had any advice?

In August I reduced some of my services with sky as my contract was renewing and I wanted to reduce my outgoings. At the time I cancelled sky multiscreen but later that night reactivated it as I was offered an additional deal and it made sense to keep it.
A week or so later I received packaging to return the mini sky q box which was followed up a few weeks later with an email saying they had not received it. I called Sky, explained that I had kept this service so was still using the equipment and was told that I did not need to return the equipment and the charge would not be applied.
Around about a month later I receive an email warning me that as the equipment had still not been returned a charge of £50 would be applied to the account unless I returned the equipment immediately. I called the same day, explained that I had already spoken to somebody. The advisor apologised, gave me a free upgrade for Netflix as a goodwill gesture and assured me the charges would not be applied and had been removed from my account.
This month I have been charged an additional £50, which I have not paid yet. It has been added to my bill taking it to £120, which is nearly double what I usually pay and cannot afford. I have taken this up with sky who have simply informed me to pay the £120 and they will take the £50 off my bill next month. I have explained that I cannot afford to do this and would like the bill adjusted and am waiting to hear back.
I do not understand how this is fair and I should be expected to pay the £50 regardless to compensate for their error. Does anyone have any advice? 

longjohnjohnson

Don't pay the bill, but then you'll likely be charged for cancelling the DD or CPA.

Up to you how you deal with it.