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Returning BT YouView box
We recently dropped BT TV from our BT B/B, Call plan and TV package. We joined BT in 2015 and, being lazy, have never changed anything until now. A few days ago we received a bag and prepaid label to return the YouView box. DO WE HAVE TO RETURN THIS TO BT? I recall, and wrote it down in 2015 that we were charged £19 fot…
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Missing return phone
I upgraded with EE and they sent me a returns pack to send back my phone. I sent the phone off as requested in December. In February they then claimed they had never received the phone and added charges to my bill which I argued against. They then told me they actually had the phone and didn’t need to worry to then see the…
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Protection for dementia suffers - No spending cap for people with dementia.
Hi, My mum is 60 years old who has had multiple strokes over the past 10 years and has had Vascular dementia for the past 5 years. I do not live with my mum but I sort out her internet access and pay that bill. Over the past few years I've got my parents to make all out-going phones calls via their mobile phones (which…
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Can't cancel NOW TV Subscription?
Hi There, I have a NowTV subscription - We signed up just before Christmas to give it a go over Lockdown, but we just don't really watch it, haven't watched anything for weeks, for the past two months I have been trying to cancel it, but their website is absolutely useless, we have tried it on multiple browsers, but the…
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Sky Repayment Plan
Hi folks. We have our tv, broadband and landline through Sky. Under the most strangest of circumstances we have a debt of £2000 on our account which we found out about last week and they want payment by mid April. I'm looking to find out if anybody knows if you can have a payment plan with them each month but still keep…
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How can I port a landline number to Sipgate?
EDIT: I managed to contact Sipgate, who have sent me all the details of how to do this. See post #3. Referring to this post that led me to Sipgate a long time ago — I had actually forgotten that I already had an account! I am moving house, but because it's to a new area, I can't keep my old number. What I want to do is…
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Freeview Channel Listings
Hi all,As I've dumped Virgin TV, I'm looking for a new TV, howeer, I'm not very good with technology, can someone explain the difference between built in programmes, freeview / now TV / Smart TVThe main channels I watch are mostly news including CNN / documentaries / CBS channel's,
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BT Over-charging
Back in Sept2020, we upgraded our broad band package; we hadn't expected BT, during this change, would also remove our free unlimited calls for our landline telephone - we thought we were only changing broadband! Luckily we spotted this change on our bill, only a week or so later; and raised this issue with BT, who said…
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Sky payment plans
Hi folks. Does anybody know if you can have a repayment plan with Sky plus continue to have full service? We have tv, broadband and landline with them. Through the strangest of circumstances we have a £2000 debt on the account we have only just found out about and they want payment by mid April! We are willing to repay…
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Virgin Media - Virgin Money Discount
Virgin Money have a customer offer fir Virgin Media - £45 pm for 350mb/Maxit/weekend calls, £35 set up fee with £100 credit. That averages £41.39 per month. Has anyone as an existing VM and Virgin Money customer called up about the Virgin Money offer? It does say if you are existing there is still a different deal…
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Disney + through Sky issues
Hi, just wondering if anyone else is having issues with the subscriptions to Disney + and if it’s been resolved? I upgraded my sky account back in January and added Disney to my package at a cost of £5.99 a month for an 18 month contract. Since then Disney have put up the price to £7.99 to new subscribers, but they seem to…
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Need a new phone but what to buy
I currently have an iPhone 5 that I have had for years, I now need to replace it would like another iPhone, I am going down the refurbished route due to lack of money. I looked at Music Magpie and they have a iPhone SE on there for £169 it's in pristine condition, unlocked and had 32gb of memory, is that enough for someone…
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Can I claim a refund for a mobile contract I've never used?
Hi, looking for advice. I purchased a pay monthly deal from phones 4 u where I got a handset and sim card (Vodafone) back in 2018, I used the handset but didn't use the vodafone sim card provided which I am still paying £25 per month for, ive never made one call or text on it, my question is would they provide a refund or…
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BT Overhead wires - SIX wires impeding our views!
We’ve recently had Fibre installed in the area and BT have now installed FIVE FTTP wires in addition to the existing copper wire along the front of our property at different spans creating an eye sore and impeding our views (we live in AONB). I’ve raised a complaint but BT OpenReach say they are in there rights to do this.…
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BT / Openreach TV / Broadband set up saga
Hi, I moved into a new build property 1 year ago. In the marketing materials it said it was 'Setup for technology' or something to those words..... The TV aerial sockets don't give me any signal. The internet/phone cabling going from the house to the street doesn't connect up. It falls 1 metre short. Should the developer…
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Vodafone charging for a pay monthly tablet they've had in their warehouse since 2019
I recently accessed my stepdads vodafone account to sort out an issue for my mother involving ordering her a new sim for an old iphone of mine that she would use ongoing. When checking the account I noticed that there was 3 plans tied to his account. One was my mothers mobile, one was my stepdads mobile and there was a…
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Are Virgin Media Scammers?
I've had a £35/mo Virgin Media telephone and broadband contract for 12 months with no issues. The problems started when I renewed my contract. My first contract was coming to an end in December. I called them in November to see what price they can offer me on a new contract. We agreed on £39/mo for 18/mo. Shortly…
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The endless bogus phone messages
Whether it is "Amazon" telling me that my prime account is being renewed or "BT" that my landline is being disconnected, we all know that it is a call centre scam. But I was wondering how they are making money. If I do "press one now" for the fun of laughing at someone (yes, lockdown is boring), is that going through a…
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Switching mobile provider - Sim Only
I've been with Vodafone for years on SIM only deals, I get the 15% Vantage discount and generally negotiate down their monthly contract price. I renew this every 12 months when the initial fixed period ends. I'm seriously considering switching to Giff Gaff whilst retaining the same mobile number, however I'm a bit confused…
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Sky Broadband Switch Claim
Hi Has anyone else had issued with claiming broadband switch credit from Sky? I repeatedly attempted to contact them within the 90-day timeframe but was told that due to Covid redeployment of Switch Squad staff a note would be put on my file to confirm I had attempted to update them. They are now refusing my reimbursement…
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Most recent: Could someone clarify if this NOW payment is legit? by DarrenLee02
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