Sky Overcharging on an obsolete package
in Phones & TV
10 replies 961 views
in Phones & TV
I have been with sky for 12 years, and mostly on a basic package. During Lockdown, my monthly bill went up to £109 a month. I phoned and was told the 2 packages I was on were obsolete. I have been paying over £100 for years. I was offered a new package, new sky Q box, and new router for £39 a month saving £70. I was told it was up to me to phone up for a new deal when I questioned it. I have been paying £70 extra a month with old equipment, and service. Is there anything I can do to get money back from them, or is it lesson learned?
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When I called , so got the usual hard core retention team hard sell, and they offered a good deal to stay, the current equivalent of what I had for £15, new minimum term, may even have been Sky Q , I cannot say for sure because I wasn’t going to accept any offer, my mind was made up , and I insisted as wanted to leave , and TBH I haven’t missed it at all.
I don’t blame Sky , and don’t think I was ever ripped off, I was aware for years that could have negotiated a better deal ( cheaper price ) just for a committing to a minimum term , but never did , and over the many years I probably could have saved many hundreds of ££’s, company’s dream for customers like that, pay by direct debit and don’t notice the gradual increase, or more accurately do notice but do nothing about it, even when that legacy package becomes increasingly poor value, as always, it’s ‘caveat emptor’
Have a look at all your other outgoings and see if you can lower them
and so on.
Use a referral thread or topcashback/quidco and you may get an extra discount