BT cant provide services at new address, what are my rights for termination fees
in Phones & TV
11 replies 374 views
in Phones & TV
The builder at my new address doesn't give BT the rights to the estate and so I am unable to get broadband with them at the new address. I am about 12 months into a 2 year contract so concerned about the fees to cancel and as I am unable to get their services at the new address this seems unfair. Does anyone know my rights on this? Thanks
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BT fulfilled their end of the contract in providing you with services at the address you gave. It's not their responsibility if you wish to now change the terms of the contract.
Very regular question. Very regular answer is you are moving to an area the provider cannot provide service to, that's not the fault of the provider that you are moving.
FWIW, if the developer has provided their own FTTP system , you are tied to a very limited number of providers , possibly only one.
That's different because it is a service, albeit not the same as they had before, but something was available.. The OP has probably moved to a new build where BT is locked out for a while which is quite common on those new estate builds.
As far as the OP, they will need to enquire…TBH, if they are told it’s ETC, then that’s ( IMHO ) hardly unfair, but if others have had it waived in the same circumstances ,they could argue that if they don’t also get ETC waived , thats not treating them fairly , I suppose, you won’t know unless you ask.