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BT cant provide services at new address, what are my rights for termination fees

muzzpopmuzz · 2021-10-07 13:43:31

The builder at my new address doesn't give BT the rights to the estate and so I am unable to get broadband with them at the new address. I am about 12 months into a 2 year contract so concerned about the fees to cancel and as I am unable to get their services at the new address this seems unfair. Does anyone know my rights…

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knightstyle Posts: 7,224 Forumite

10 October 2021 at 4:24PM

We had Sky till we moved and they could not supply BB at our new address so I went for Virgin and Sky did not ask for a cancellation fee even though we were 13 months into a 18 month contract.

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