-
Changing my telephone provider
In Dec i changed from talk talk to bt phone and internet. On talking to bt regarding my new account i was informed that my last bill as in early termination from talk talk the bill would be paid by bt up to £300. Now i have had a message that they dont pay the bill the money is taken off my future bills with bt. I am now…
-
Trying to use an override number when calling a BT VIP number
Some people I know have me on a select list of BT VIP numbers. The problem is I don't think you can contact them using a 18185 override number via BT. With the override on front the system will treat it as a non VIP number. Has anyone found a way around this? Has anyone used the VIP system and added the 08081703703…
-
Have just 'renewed' with BT, but can I switch BB+Line provider during the 14 day cooling off period?
Hello MSE forum, Yes, I've really messed up... I left sorting out a new broadband+line deal until the last minute.. just what we're always advised NOT to do.. BT is my current provider and current deal expires late tomorrow (Mon, 25th Jan). I've just agreed a new bb+line 'deal' with BT (Sun morning, 24th Jan)... but now am…
-
How do I stop scammers calling me?
For the last 3 weeks or so, I've been getting automated scamming phone calls to my landline. I know how to block a number but each time the scammers call, it is an entirely different number, so they keep on coming. How can I stop them? The first phone call was them pretending to be BT, second was Amazon. I don't answer the…
-
Sky Complaint taking advantage of an elderly person
I have today spoken with one of my elderly neighbours who is clearly paying too much for her tv through Sky. I advised her to contact them and explain the situation which she did during the week. She informs me that the person she spoke with didn’t listen to her and instead tried to sell her additional products/services…
-
SIM only phone plus BB plus TV maybe
Hello all I have come to the end of my EE contract that I paid £35 a month on for 30 gigabytes of data. I'm also due to move house soon and will need broadband, probably fibre, but I'm sure basic fibre would do (I live alone). EE were very honest that they were not able to match other pay-as-you-go providers such as smarty…
-
Am I guilty?
Hi all, So about 2 years ago I took out a contract on a Samsung Note 10 plus 5G phone with a £15 per month sim card, I paid about £700 upftont for the phone but haven't paid for the sim card contract and I forgot about it, am I guilty? (This was from mobilephonesdirect) Thanks
-
BT programs no longer accessible - can you cancel contract ?
Got notification from BT that they are losing some channels - my favourite - SyFy , plus others like history and E! - I cannot even find any terms and conditions from them that deal with anything like this -- am I entitled to end my contract ?
-
Can I unlock an O2 dongle?
I've got an oldish O2 dongle, can't remember where I got it from. Model is MF710M. I'm trying to use this with a Virgin SIM but it tells me the device is locked and gives me 5 attempts to enter an unlock code. Any idea how or even if I can get this code?
-
How do you get Vodafone to fix a landline fault
Hello I am beyond frustrated. I have been trying to get Vodafone to fix my mother's landline since December 28th. She is 88years old and living alone. Her telephone is her only way of contacting the outside world. Her phone line is so crackly that she cannot hear what people say to her. I am now phoning vodafone on a daily…
-
1p Mobile Customer Support?
How good is the Customer Service at 1p mobile, I'm deciding between Asda mobile and 1p mobile due to the upcoming Three hikes. I used their web chat service and found it quite cheap and tacky but their facebook page seems to have loads of good reviews and Trustpilot. Anyone have experience of dealing with this EE piggy…
-
DELETED _____________
DELETED _____________
-
Phone contract - Address Fraud?
Hi, I’m a new member here and this is my first post! I recently received two letters from o2 to my address with a name I do not recognise as the addressee. I have lived in this property (owner occupier) for just over two years and have never had any post in this name. Also the previous owner had a different name. I spoke…
-
New TV licence rip off?
Hi. So following a break up I’ve just moved to a new address. As the TV licence was paid by someone else (girlfriend’s parents - long story) at my old address, I went online to set up a new one in my name. I opted for the Direct Debit option, but when I had finished and saw the resulting payment plan I was a bit confused.…
-
Discovery+ through Sky Q?
On Xmas Day I was at my mothers and noticed she got an offer of a Discovery+ trial through her Sky Q box. She was interested as she wanted to watch the Jimmy Savile Faking It documentary. Got it all set up for her and it says she needs to upgrade to watch it. What's that all about (upgrading, obviously) because it said she…
-
Major BT Difficulties - Advice Please!!
Hi Guys. I don't know where to start so I'll try to summarise the case so far. My grandmother has BT Basic Telephone Line for many years and has unfortunately - at her age of 94 - become increasingly vulnerable and lives alone, with some cognitive impairment but no formal diagnosis. We live a few minutes away and due to…
-
Do apple Repair iPhones (Low speaker problem) for Free?
This might seem a daft question but maybe somebody knows something I don't? I have an iPhone 8 and for a long time it has been getting harder and harder to hear the other caller when the phone is pressed against the ear. However, if I put it on loudspeaker all is good. Obviously, I can't make all my calls on loudspeaker.…
-
Taking laptop back to factory settings
I need to replace my laptop and as my wife has changed her laptop and still has her previous one I thought it would be a good idea to use her previous HP laptop rather than spend 3 or 4 hundred pounds.The only thing on it she wants to keep are some photos so I have copied them onto a memory stick so there is nothing on it…
-
delete not applicable
delewte delete
-
New to Plusnet, can I cancel within 7 days on connection?
So, as the title suggests, we just changed broadband provider to Plusnet, was with sky before and wanted to lower the renewal price. Plusnet were offering a lower price for the same speeds, so singed up to them 18th December. Due to change on the 6th Jan. 6th Jan arrives, no router. Me and 2 kids all working at home with…
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
24.2K discussions
187.7K comments
Most recent: Possible to Have Virgin Media & BT same time? by Yarrows
Today at 1:28PM
Need help choosing the best value contract, SIM-only deal or PAYG?
Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.