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BT line doesn't enter property - what to do?
Hi, hoping this is the right forum for this question. I am trying to switch away from Virgin Media to a provider via Openreach (BT lines network). However I have noticed that the line from the telephone pole that comes to the house is cut and hanging off. Do I need to book a phone line engineer to sort this, or is it part…
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Communal Sky systems
Hello everyone after some advice if possible. I live in flat which has a communal sky dish, recently I have routinely started losing the same channels on my sky+HD box, sky advised me to upgrade to sky Q, a technician visited and having been in the loft space reported that the dish itself is receiving the appropriate…
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Virgin media
Hi I have tv, phone line and broadband and my bill is going up and its way to much for what I can afford I was wondering if I end my contract could my partner take out a new contract, he can get the same package for £35 less? Or wouldn't he come under a new customer?
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Cost of annual Line Rental Saver
I'm trying to find the 2021 cost of Plusnet annual line rental saver. I think it may be just under £200 and although I have looked on line and tried their 'chat' the chat option is closed at present. I would like to be able to compare with the cost of BT's annual line rental saver. I know it is cheaper to pay one year in…
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Best time to get a new phone contract for a year old samsung or iphone?
I am looking for a new contract, not fussed about having the latest released phone, so happy to go with Iphone 11 or Samsung Galaxy S20. I would like to know when would be the best time to find good deals, as the new phones are not launched yet, but coming soon. When will the providers lower contract prices of these…
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Old Orange debt
My credit file says I have a really old debt for Orange phone bill do I have to pay this? if so where do I go to pay it?
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Phone Line Rental Only
My elderly mother doesn't have broadband, just phone line rental and we are looking for a cheaper deal (currently with Post Office). Does anyone know of any companies offering phone line rental only? Thanks in advance.
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Moved: Fake BT email alert
This discussion has been moved.
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Three Network - problem with retaining mobile phone number - a cautionary tale
I saw the Three Network advertised deal on the MSE site for £7 pm for 12GB of data, unlimited calls and texts. As I am an existing customer and my contract ends with Three halfway through next month I contacted them directly to get the deal but alas, although I have been a customer for five years, the best they could offer…
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Set of 3 Landline phones please
We would like our "beginning to go faulty" Gigaset phones. Ideall a pack of 3.soentcages on amazon, selected 9 then read reviews and we're no nearer. Any recommendations please. Not expensive though.
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Calling a landline abroad from a UK mobile
Hi, does anyone know the cheapest way to call a landline in Australia from a UK mobile? For the past 10 years l’ve used a basic Nokia dumbphone with a Lycamobile SIM and topped up with PAYG vouchers from Tesco. Calls cost 1p per minute, and vouchers lasted as long as it took to use up the minutes. Then, a couple of months…
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Advice please : EE TV closing down
Looking for advice please for elderly parents. This is not necessarily a money saving question but more a “is there a similar service out there ?” question Parents currently have EE TV with the associated box, broadband, etc - they pay approx £45 pm (I know!). They largely watch terrestrial tv on it with a bit of catch up…
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Changing my telephone provider
In Dec i changed from talk talk to bt phone and internet. On talking to bt regarding my new account i was informed that my last bill as in early termination from talk talk the bill would be paid by bt up to £300. Now i have had a message that they dont pay the bill the money is taken off my future bills with bt. I am now…
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Trying to use an override number when calling a BT VIP number
Some people I know have me on a select list of BT VIP numbers. The problem is I don't think you can contact them using a 18185 override number via BT. With the override on front the system will treat it as a non VIP number. Has anyone found a way around this? Has anyone used the VIP system and added the 08081703703…
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Have just 'renewed' with BT, but can I switch BB+Line provider during the 14 day cooling off period?
Hello MSE forum, Yes, I've really messed up... I left sorting out a new broadband+line deal until the last minute.. just what we're always advised NOT to do.. BT is my current provider and current deal expires late tomorrow (Mon, 25th Jan). I've just agreed a new bb+line 'deal' with BT (Sun morning, 24th Jan)... but now am…
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How do I stop scammers calling me?
For the last 3 weeks or so, I've been getting automated scamming phone calls to my landline. I know how to block a number but each time the scammers call, it is an entirely different number, so they keep on coming. How can I stop them? The first phone call was them pretending to be BT, second was Amazon. I don't answer the…
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Sky Complaint taking advantage of an elderly person
I have today spoken with one of my elderly neighbours who is clearly paying too much for her tv through Sky. I advised her to contact them and explain the situation which she did during the week. She informs me that the person she spoke with didn’t listen to her and instead tried to sell her additional products/services…
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SIM only phone plus BB plus TV maybe
Hello all I have come to the end of my EE contract that I paid £35 a month on for 30 gigabytes of data. I'm also due to move house soon and will need broadband, probably fibre, but I'm sure basic fibre would do (I live alone). EE were very honest that they were not able to match other pay-as-you-go providers such as smarty…
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Am I guilty?
Hi all, So about 2 years ago I took out a contract on a Samsung Note 10 plus 5G phone with a £15 per month sim card, I paid about £700 upftont for the phone but haven't paid for the sim card contract and I forgot about it, am I guilty? (This was from mobilephonesdirect) Thanks
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BT programs no longer accessible - can you cancel contract ?
Got notification from BT that they are losing some channels - my favourite - SyFy , plus others like history and E! - I cannot even find any terms and conditions from them that deal with anything like this -- am I entitled to end my contract ?
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