Move phone socket from hallway to living room

RobieTheRobot

Hi

Most of the threads on this issue are from about 10 years ago and therefore doing another thread (Google not much of help in this matter). I need/want to move my phone socket which is currently in the hallway in a place which makes it look ugly. As I am having work done in the house, I would like to take this opportunity and move the phone socket to the living room.

I am with PlusNet at the moment (but this can change in the future) for my phone and broadband. So

1. Who can move the socket? Is it owned by PlusNet or BT (as they are the original installer on the socket)?
2. Can I hire a phone engineer to move it and is that legal?
3. Is that only BT can move the socket?
4. Roughly what kind of cost am I looking at for this move please?
5. How long does it take for them to do the move (perhaps, we shall know that when we hire the person/BT/PlusNet to move it)?

Thank you
Robie

Neil_Jones

1) Everything up to and including the master socket is owned by Openreach.

2) See below.

3) Yes (via Openreach) - if you damage it on "their" side they will charge to fix it.

4) c. £130 (based on a very quick Google)

5) Depends on the environment.  The actual moving probably couple of hours if that.  Timescale to get that far:  Depends on availability of engineers and whether anything more pressing crops up.

The other option might be just to leave it where it is and run an extension which you can do yourself.  Wire it into the back of the master socket, and then treat the extension as a new master socket.

JJ_Egan

As above wire an extension in easy to do .Plenty of info available on line .

brewerdave

JJ_Egan said:

As above wire an extension in easy to do .Plenty of info available on line .

But be aware that using a fibre (FTTC) router/modem on an extension socket can lead to slower speeds ....and the ISPs won't help with issues if you aren't plugged into the master socket!

pbartlett

Or even simpler - buy a plug-in extension lead.

RobieTheRobot

Thank you all for your comments and suggestions.

I could certainly leave it where it is in the hallway except it is on top the window sill and just looks ugly. I though it might be good idea to move with the house changes being made right now. I will contact Openreach and see what they can do & how much they charge.

RobieTheRobot

brewerdave said:

JJ_Egan said:

As above wire an extension in easy to do .Plenty of info available on line .

But be aware that using a fibre (FTTC) router/modem on an extension socket can lead to slower speeds ....and the ISPs won't help with issues if you aren't plugged into the master socket!

Good point. I was wondering why my fibre was slow. I had the long extension lead into the living room connected to the router and Sky. 

jbuchanangb

Normally Openreach will not deal directly with the residential customer, but will accept the order to relocate the master socket from the ISP. I know that TalkTalk will accept and charge for an order to relocate a master socket, and then pass the order onto Openreach. These orders are being treated as low priority compared to fixing faults, so could take a while to be scheduled. As you are with Plusnet, you should be placing the order with Plusnet to pass on to Openreach.

J_B

Do you have a local independent telecommunications person?

Although not strictly 'legal', I doubt whether plusnet/openreach would even notice ... and it may happen a lot quicker