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Warranty TV repairs and replacements

Heya all, first post here - I'm looking for some advice please.

I bought a TV and before the warranty was up I had two lines of dead pixels appear on the screen, contacted the manufacturer, they sent out a 3rd party Company that manages their repairs to fix it, sadly he didn't and ended up completely breaking the TV in 3 places, so they sent out another repair, which was successful however the unit they used produced a very bad picture (engineer agreed this wasn't right), so they sent off for a 3rd unit... which also happened to be defective.

After this I complained, said repairs were pointless and they replaced the TV with a slightly different model... which coincidentally broke 4 days after owning it (another line of dead pixels), so they replaced it with the same model 4 weeks later and gave me 6 months warranty.

And 4 months into that.. you'll never what happened.... Ive got yet another dead line of pixels.

This is a big well known company and they're telling me the 'best they can do, is repair it'

I gotta be honest I don't particularly want another line of botched repairs or a TV that'll be out of warranty in a month only to have it break again in another 4 months and me be out of pocket.


Do I have any rights here? or anyone I could possibly complain to outside of the companies customer service?

Any help is appreciated! Thanks.

P.s on a side note does anyone know if there's anything I could possibly be doing to break these tv's?! It gets used for a few hours a night on Netflix or the playstation....

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Warranty subject to its terms and conditions .
    The law is your Consumer Rights against the vendor . But TV replaced may cause problems trying to claim against the vendor .
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 20 May 2021 at 2:38PM
    Name of the retailer, and the brand?
    Retailer is not by any chance DSG is it? 

    No free lunch, and no free laptop ;)
  • Al_Ross
    Al_Ross Posts: 945 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Uncle_Po said:

    P.s on a side note does anyone know if there's anything I could possibly be doing to break these tv's?! It gets used for a few hours a night on Netflix or the playstation....

    No, nothing you’re doing. A line of dead pixels is caused by poor soldering inside the panel (screen).

    What make of TV, surely a budget brand, please supply this info.

     

    I was a Engineer for over 20 years, worked for Currys as well as other now defunct companies.


  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Over a month and OP not replied .
  • JJ_Egan said:
    Over a month and OP not replied .
    Apologies! Couldn't find the post to reply to after a week or so!


  • Al_Ross said:
    Uncle_Po said:

    P.s on a side note does anyone know if there's anything I could possibly be doing to break these tv's?! It gets used for a few hours a night on Netflix or the playstation....

    No, nothing you’re doing. A line of dead pixels is caused by poor soldering inside the panel (screen).

    What make of TV, surely a budget brand, please supply this info.

     

    I was a Engineer for over 20 years, worked for Currys as well as other now defunct companies.

    The TV was a Philips unit, 65PUS8204, 

    I bought the one before it on a black friday (65PUS7303) before of the ambilight, the back lights went after about 18 months and after 3 failed attempts to fix it they gave me the one above.

    I've been fairly unlucky. However after a fair few emails they now given me a 9000 series unit which 'touch wood' currently works!

  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Philips is just a branded Chinese made badge-job. No service back-up, no spares. 18m from one of these is probably about as good as it gets.
    No free lunch, and no free laptop ;)
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