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Warranty TV repairs and replacements

Uncle_Po
Posts: 3 Newbie

in Phones & TV
Heya all, first post here - I'm looking for some advice please.
I bought a TV and before the warranty was up I had two lines of dead pixels appear on the screen, contacted the manufacturer, they sent out a 3rd party Company that manages their repairs to fix it, sadly he didn't and ended up completely breaking the TV in 3 places, so they sent out another repair, which was successful however the unit they used produced a very bad picture (engineer agreed this wasn't right), so they sent off for a 3rd unit... which also happened to be defective.
After this I complained, said repairs were pointless and they replaced the TV with a slightly different model... which coincidentally broke 4 days after owning it (another line of dead pixels), so they replaced it with the same model 4 weeks later and gave me 6 months warranty.
And 4 months into that.. you'll never what happened.... Ive got yet another dead line of pixels.
This is a big well known company and they're telling me the 'best they can do, is repair it'
I gotta be honest I don't particularly want another line of botched repairs or a TV that'll be out of warranty in a month only to have it break again in another 4 months and me be out of pocket.
Do I have any rights here? or anyone I could possibly complain to outside of the companies customer service?
Any help is appreciated! Thanks.
P.s on a side note does anyone know if there's anything I could possibly be doing to break these tv's?! It gets used for a few hours a night on Netflix or the playstation....
I bought a TV and before the warranty was up I had two lines of dead pixels appear on the screen, contacted the manufacturer, they sent out a 3rd party Company that manages their repairs to fix it, sadly he didn't and ended up completely breaking the TV in 3 places, so they sent out another repair, which was successful however the unit they used produced a very bad picture (engineer agreed this wasn't right), so they sent off for a 3rd unit... which also happened to be defective.
After this I complained, said repairs were pointless and they replaced the TV with a slightly different model... which coincidentally broke 4 days after owning it (another line of dead pixels), so they replaced it with the same model 4 weeks later and gave me 6 months warranty.
And 4 months into that.. you'll never what happened.... Ive got yet another dead line of pixels.
This is a big well known company and they're telling me the 'best they can do, is repair it'
I gotta be honest I don't particularly want another line of botched repairs or a TV that'll be out of warranty in a month only to have it break again in another 4 months and me be out of pocket.
Do I have any rights here? or anyone I could possibly complain to outside of the companies customer service?
Any help is appreciated! Thanks.
P.s on a side note does anyone know if there's anything I could possibly be doing to break these tv's?! It gets used for a few hours a night on Netflix or the playstation....
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Comments
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Warranty subject to its terms and conditions .The law is your Consumer Rights against the vendor . But TV replaced may cause problems trying to claim against the vendor .0
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Name of the retailer, and the brand?
Retailer is not by any chance DSG is it?
No free lunch, and no free laptop0 -
Uncle_Po said:
P.s on a side note does anyone know if there's anything I could possibly be doing to break these tv's?! It gets used for a few hours a night on Netflix or the playstation....No, nothing you’re doing. A line of dead pixels is caused by poor soldering inside the panel (screen).
What make of TV, surely a budget brand, please supply this info.
I was a Engineer for over 20 years, worked for Currys as well as other now defunct companies.
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Over a month and OP not replied .
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Al_Ross said:Uncle_Po said:
P.s on a side note does anyone know if there's anything I could possibly be doing to break these tv's?! It gets used for a few hours a night on Netflix or the playstation....No, nothing you’re doing. A line of dead pixels is caused by poor soldering inside the panel (screen).
What make of TV, surely a budget brand, please supply this info.
I was a Engineer for over 20 years, worked for Currys as well as other now defunct companies.
I bought the one before it on a black friday (65PUS7303) before of the ambilight, the back lights went after about 18 months and after 3 failed attempts to fix it they gave me the one above.
I've been fairly unlucky. However after a fair few emails they now given me a 9000 series unit which 'touch wood' currently works!
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Philips is just a branded Chinese made badge-job. No service back-up, no spares. 18m from one of these is probably about as good as it gets.No free lunch, and no free laptop0
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