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How do you get Vodafone to fix a landline fault
Hello I am beyond frustrated. I have been trying to get Vodafone to fix my mother's landline since December 28th. She is 88years old and living alone. Her telephone is her only way of contacting the outside world. Her phone line is so crackly that she cannot hear what people say to her. I am now phoning vodafone on a daily…
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1p Mobile Customer Support?
How good is the Customer Service at 1p mobile, I'm deciding between Asda mobile and 1p mobile due to the upcoming Three hikes. I used their web chat service and found it quite cheap and tacky but their facebook page seems to have loads of good reviews and Trustpilot. Anyone have experience of dealing with this EE piggy…
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Phone contract - Address Fraud?
Hi, I’m a new member here and this is my first post! I recently received two letters from o2 to my address with a name I do not recognise as the addressee. I have lived in this property (owner occupier) for just over two years and have never had any post in this name. Also the previous owner had a different name. I spoke…
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New TV licence rip off?
Hi. So following a break up I’ve just moved to a new address. As the TV licence was paid by someone else (girlfriend’s parents - long story) at my old address, I went online to set up a new one in my name. I opted for the Direct Debit option, but when I had finished and saw the resulting payment plan I was a bit confused.…
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Discovery+ through Sky Q?
On Xmas Day I was at my mothers and noticed she got an offer of a Discovery+ trial through her Sky Q box. She was interested as she wanted to watch the Jimmy Savile Faking It documentary. Got it all set up for her and it says she needs to upgrade to watch it. What's that all about (upgrading, obviously) because it said she…
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Major BT Difficulties - Advice Please!!
Hi Guys. I don't know where to start so I'll try to summarise the case so far. My grandmother has BT Basic Telephone Line for many years and has unfortunately - at her age of 94 - become increasingly vulnerable and lives alone, with some cognitive impairment but no formal diagnosis. We live a few minutes away and due to…
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Do apple Repair iPhones (Low speaker problem) for Free?
This might seem a daft question but maybe somebody knows something I don't? I have an iPhone 8 and for a long time it has been getting harder and harder to hear the other caller when the phone is pressed against the ear. However, if I put it on loudspeaker all is good. Obviously, I can't make all my calls on loudspeaker.…
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Taking laptop back to factory settings
I need to replace my laptop and as my wife has changed her laptop and still has her previous one I thought it would be a good idea to use her previous HP laptop rather than spend 3 or 4 hundred pounds.The only thing on it she wants to keep are some photos so I have copied them onto a memory stick so there is nothing on it…
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New to Plusnet, can I cancel within 7 days on connection?
So, as the title suggests, we just changed broadband provider to Plusnet, was with sky before and wanted to lower the renewal price. Plusnet were offering a lower price for the same speeds, so singed up to them 18th December. Due to change on the 6th Jan. 6th Jan arrives, no router. Me and 2 kids all working at home with…
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Shell Broadband lack of internet service. can I cancel without penalty?
I have just changed my phone and broadband provider to Shell Energy (using the link on this website) from the Post Office who I have been with for many years and have never experienced any problems with. My start date was the 5th January and I connected my Shell router on Wednesday 6th as instructed. It was fine at first…
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Horizontal lines on bbc channels
My 82 year old father has called me for help on his bbc channels, he looking forward to watching the snooker this week but unfortunately all his bbc channels are full of horizontal lines making it unwatchable while all other channels are perfect. Any advice or tips on whats causing this or how too repair it. He lives by…
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tv aerial wire connector
need a new connector for my bush tv the piece you put the aerial wire in & put on the back of tv it screws in any one have any idea what this connector is called .my other tv the connector just pushes in thanks
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New Sky Customer - Netflix - Sky Go
Just signed up for Sky, installation next month. We have Sky Go straight away, which daughter has connected to through PS4. The package comes with Netflix! Any idea how she gets Netflix? Or will she have to wait for full installation TIA
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Sky Netflix hidden tactic
My mother in law bless her signed up for a great offer of Netflix. It was s rolling 31 day contract. What was not made clear was that if she signed up it would renew the TV part of her deal. Signing her up for 18 months. This tactic is down right devious. I went to renew for her on her behalf and they informed me you can…
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Getting TV from BT as part of BT Broadband? BT Sport options?
I'm a bit confused about how the TV service from BT works. I'm in the process of signing up with BT. I've ordered their Fibre Internet service and waiting for it to be activated. I'd also like to add TV to the package so I can watch TV like I can do currently with Virgin Media. I'd like to have access to UFC via the…
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ANT port - aerial cable not fitting
Hi there I was wondering if anyone knew the reason for my aerial cable not fitting my ANT port on my bed Samsung smart TV. The end of the cable and the port itself are the exact same size so I can’t fit either one into the other. Please help!
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EE "free gift" with contract
Recently signed up for a mobile contract with EE which comes with a TV which you basically pay for over the term of the contract. It was sold as "15-25" days after your purchase you will receive your "gift". So far, after numerous useless calls to customer service, no TV. I bought it on the 2nd of dec. I notice a lot of…
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Cheapest phone compatible with NHS Covid app
Does anyone know the cheapest available phone that is compatible with the NHS Covid track and trace app? I’ve seen some phones like the Nokia 1.3 and the Alcatel 1C which use the stripped back Android Go OS. Anyone know if the app works on phones like these, or are there any alternatives? The NHS website only list phones…
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