Handset issue with new Digital Voice service 1 July 2021 at 6:17PM in Phones & TV 13 replies 4.6K views

dinglebert

I was moved over yesterday to Digital Voice.   BT suppied me with a number of handsets due to them getting it wrong frequently.  I have ended up with two x basic, one x alexa phone and a  connector if I wanted to plug my old phone in.

My old phone was a BT premium phone with TrueCall built in.  I enjoyed the truecall aspect as it stopped all junk calls dead for all the time we have had it.

Just two days in with the new phones and despite them having call protect switched on the spam calls have now started to get through which is beyond annoying.

BT have been less than useful.  Claiming that there are more of these calls therefore I will get them   I got zero with truecall phone.

My question to them was I thought simple.    If I use the connector to connect my old truecall phone back into the network will it work or will the digital handsets connected to the hub without truecall allow the calls through.  I don't know where the truecall part of the phone sat.

Is there a new digital voice phone which has truecall built in which I could buy and use instead?   I can't find one.

I do agree the sound quality on the digital voice phones is great compared to the old ones however.

steveoliver

Following!

unforeseen

https://community.bt.com/t5/Home-phone-including-Digital/DIGITAL-VOICE-MIGRATION-THOSE-WHO-HAVE-BEEN-ON-IT-FOR-SOME-TIME/td-p/2166658

dinglebert

unforeseen said:

https://community.bt.com/t5/Home-phone-including-Digital/DIGITAL-VOICE-MIGRATION-THOSE-WHO-HAVE-BEEN-ON-IT-FOR-SOME-TIME/td-p/2166658

Unfortunately it doesn't solve my issue.  My smart hub is now somewhere where I would not wish to plug my phone into.  It was the easiest place for them to put it.  My phone would therefore end up where my television is.   I have raised a complaint with BT.  They promised to call me yesteday at 2 but they must have been busy as they didn't.

The other gripe is that their super  duper Alexa phone has an addition issue when it comes to call blocking.  The simple red x button on the normal digital voice phone has been replaced with the Alexa button meaning you can't simply block a call using it.

littleboo

You need the Digital Voice adapter, which was linked to by unforeseen

dinglebert

littleboo said:

You need the Digital Voice adapter, which was linked to by unforeseen

I have one.  However, my question to BT was which phone had control of the system.  The phone plugged into the adapter or the phone connected the hub.   The don't know the answer.

Also now discovered that the new digital voice setup does not recognise local numbers.  You have to put the local area code in as well for all calls.

matelodave

I've just been moved over to digital voice and I've got a BT HD handset together with my old Panasonic Trio of dect phones with answering machine and they all seem to work OK.

I havent yet tried making two simultaneous calls but I'd guess that its probably only possible with either two HD handsets or possibly one HD handset and one plugged in one (although I wonder what you could do with two DV adapters)

You are correct about dialling codes - it's because you aren't connected to the local PSTN network anymore you will have to use the full dialling code for all UK calls (just like you have to do with a mobile phone)

littleboo

dinglebert said:

littleboo said:

You need the Digital Voice adapter, which was linked to by unforeseen

I have one.  However, my question to BT was which phone had control of the system.  The phone plugged into the adapter or the phone connected the hub.   The don't know the answer.

Also now discovered that the new digital voice setup does not recognise local numbers.  You have to put the local area code in as well for all calls.

I would assume that the only phone to benefit from the Truecall would be that phone itself, not the new handsets.

dinglebert

littleboo said:

dinglebert said:

littleboo said:

You need the Digital Voice adapter, which was linked to by unforeseen

I have one.  However, my question to BT was which phone had control of the system.  The phone plugged into the adapter or the phone connected the hub.   The don't know the answer.

Also now discovered that the new digital voice setup does not recognise local numbers.  You have to put the local area code in as well for all calls.

I would assume that the only phone to benefit from the Truecall would be that phone itself, not the new handsets.

Therefore the other phones would ring if it was a number blocked by truecall but not blocked by BT which is just what i don't want to happen.

I should add one thing and perhaps ask others at the same time.  As I originally stated as soon as my truecall phone was out and call protect was the only system working I received three calls within the day which were spam calls.   Hence my posting.  However since then I have not had any at all.   Do others on call protect find they still get spam calls?

brewerdave

dinglebert said:

littleboo said:

dinglebert said:

littleboo said:

You need the Digital Voice adapter, which was linked to by unforeseen

I have one.  However, my question to BT was which phone had control of the system.  The phone plugged into the adapter or the phone connected the hub.   The don't know the answer.

Also now discovered that the new digital voice setup does not recognise local numbers.  You have to put the local area code in as well for all calls.

I would assume that the only phone to benefit from the Truecall would be that phone itself, not the new handsets.

I should add one thing and perhaps ask others at the same time.  As I originally stated as soon as my truecall phone was out and call protect was the only system working I received three calls within the day which were spam calls.   Hence my posting.  However since then I have not had any at all.   Do others on call protect find they still get spam calls?

I have Plusnet Call Protect enabled (which I assume is the same as BT service as they are part of BT) but I still get bursts of spam calls - last week we had ~ 8 calls, either loft insulation surveys or "your router is compromised" types - Don't actually answer but inferred from looking up supposed numbers on the net. But some weeks we get none at all.

ciderboy2009

I'm due to switch over to digital tomorrow.

I was planning to connect my Truecall phone to the Hub and then register the new digital phone to the Truecall one rather than the Hub - at the end of the day it's just using DECT to connect.

I'm  not sure if this will fix the problem or not - if not then I'll use just my old Truecall phone.