Handset issue with new Digital Voice service

1.2K Posts


in Phones & TV
I was moved over yesterday to Digital Voice. BT suppied me with a number of handsets due to them getting it wrong frequently. I have ended up with two x basic, one x alexa phone and a connector if I wanted to plug my old phone in.
My old phone was a BT premium phone with TrueCall built in. I enjoyed the truecall aspect as it stopped all junk calls dead for all the time we have had it.
Just two days in with the new phones and despite them having call protect switched on the spam calls have now started to get through which is beyond annoying.
BT have been less than useful. Claiming that there are more of these calls therefore I will get them I got zero with truecall phone.
My question to them was I thought simple. If I use the connector to connect my old truecall phone back into the network will it work or will the digital handsets connected to the hub without truecall allow the calls through. I don't know where the truecall part of the phone sat.
Is there a new digital voice phone which has truecall built in which I could buy and use instead? I can't find one.
I do agree the sound quality on the digital voice phones is great compared to the old ones however.
0
Latest MSE News and Guides
Replies
I havent yet tried making two simultaneous calls but I'd guess that its probably only possible with either two HD handsets or possibly one HD handset and one plugged in one (although I wonder what you could do with two DV adapters)
You are correct about dialling codes - it's because you aren't connected to the local PSTN network anymore you will have to use the full dialling code for all UK calls (just like you have to do with a mobile phone)
I was planning to connect my Truecall phone to the Hub and then register the new digital phone to the Truecall one rather than the Hub - at the end of the day it's just using DECT to connect.
I'm not sure if this will fix the problem or not - if not then I'll use just my old Truecall phone.