Upset with TV Licensing - Should have been new licence. 2 October 2021 at 9:08PM edited 2 October 2021 at 9:32PM in Phones & TV 2 replies 277 views

alewin

My TV Licence had expired at the end of July, when I was away just before that and returned recently. I did not tell them that I would not be needing a licence.

Today I went to purchase a new TV Licence (not renewal) as I did not want to pay for the full previous two months when I did not need one. However the new licence expires at the end of July, just carried on from when my old one finished. It did not start from today like I requested.

What can I do, in hindsight maybe I should have used a different email address this time.
Not very happy about it, I can't cancel it now can I?

I paid in full via credit card.

Cornucopia

There aren't any trick solutions.   You can contact them and ask them to sort it out for you and they'll either say yes or no.

Your chances of a refund may be enhanced if you can prove you were away.

alewin

Well the TV Licensing got back to me today after I had contacted them through their website. They have changed the expiry of the TV Licence so it now ends at the end of September next year, so I have paid for full 12 months.

I was upset at the time because I did not renew the old licence, I had selected to buy a new licence. I was even asked if I had needed a licence before that day and I selected no. So was surprised to see it had backdated to the expiry of the old one.
Anyway all sorted now, they seemed to be quite straight forward about it really.