Leaving Talk Talk

2 Posts

in Phones & TV
I decided to leave Talk Talk as there was a price increase per month (£24.95 to £27.50) and my contract was ending Nov 8th (2021). That's the date when payment is due for November (I am fully paid up to that date). When I received notification from Talk Talk of the price increase, mysteriously my broadband signal began dropping until I was no longer able to access the internet. Trying to contact Talk Talk was almost impossible. After much thought I signed up with Vodafone after cancelling the direct debit with Talk Talk. Vodafone then made TT aware of my cancellation and changeover due on the 8th November the same day as my contract with TT ends. Almost straight away I received an e-mail from TT saying "We'd love you to stay with us," along with an exit fee for £38.23. So, my question is, does changing my broadband supplier on the changeover date after TT notified me of the price increase warrant an exit fee.
Thanks.
Thanks.
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Even when people switch penalty free ( outside a minimum term for example) they will be charged a full month and be refunded for the days after the changeover , so cancelling the direct debit isnt a great idea as that’s how the refund would be processed
BTW, I renewed with TT on a 24 month contract for £23pm.
If you have cancelled your Direct Debit already, then if you do not pay you may get hit with late payment charges as well.
Refunds are normally claimed through your online TT account which remains active for precisely that reason, if a DD is in place that can be claimed by BACS, if not you'll have to request a cheque.
If there is currently a fault, I am afraid that does not count as having been disconnected so you'll still need to pay or face the consequences as advised by @JJ_Egan in their post.
If they have requested you pay, not doing so could mean you end up with all sorts of credit file grief and as advised above, the debt being sold on to a collection agency.