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Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

Lebara rarely gets signal, can i get compensation?
In august I got a contract with Lebara, but the connection has always been really bad. I live in the middle of a small northants town. Am I entitled to any form of compensation and/or my money back? Ive just signed up for another network cos Im so disgusted with this one
Switching network with existing ongoing contract
Basically I am thinking of switching from O2 to EE as O2 signal has been down right shocking in the past year. I put in a complaint and they refused to give me a fee free exit from my contract as 'congestion is not their fault' (despite the fact it worked fine until the past 6 months so I put it down to them must have…
'upgrade' sim-only --> sim only (Vodafone)
Upgraded though mobiles.co.uk (CPW). They sent me a new SIM - I have no idea what for. The enclosed Voda leaflet says "Pop it into your phone and you'll be up and running straight away." E-mails from Voda say that the new contract starts on Nov 30. My old SIM still works fine. Tried to replace it with the new one today -…
Does utilising a PAC code automatically end a rolling contract and cancel Auto Renew with Lyca?
With some mobile providers like Smarty or Lebara, you can turn off the "Auto Renew" option so that a rolling 30 day contract doesn't continue and thus you will not be charged in the future. Lyca Mobile's website isn't as clear when it comes to Account/billing details. The plan I am on is a MSE blagged deal for 5p a month.…
Wifi calling
I've been given a new phone (not totally new, refurb, but new to me) and this does wifi calling. I have two SIMs, one from 3 and another from RWG. I have read somewhere here that RWG doesn't support wifi calling... is that correct? If so, perhaps I use just the 3 SIM. Also, if I understood the technical bits correctly then…
Advice -First time switching SIM cards. Confused monthly contract?
Hi Ive seen this pop up and it’s just over half price I currently pay with Three and has 6Gb more data! I’m confused on how it can be that price when you are only taking out a monthly contract. How does it state it yearly in the description of costs? how does this actually work as I need a 12 month contract to get the deal…
Recycling mobile phones warning
I'm trying to recycle my iphone 11. Its in excellent condition, always kept in a case with a screen protector, not a scratch on it and in full working order. I used the comparison site 'compareandrecycle.co.uk, which were fine. The top offer was from 'WeBuyAnyPhone', offering £245 for 'good' quality. The posting process…
Vodafone - EU roaming still included after renewal?.
I'm heading abroad to a couple of EU destinations in the next few weeks so thought I'd check in the app details on the £8 for 8 days roaming saver. However, the app says I have "Inclusive roaming in 51 European destinations" (which started in March 2018 apparently). I've been SIM only pay monthly for over a decade now, and…
PAYG sim
I want a PAYG sim for a very very light user I find these to be nonexistent I tried a few sims they either want me to sign up to an amount every month or take money off me for updates on my sim I have an I phone and don’t know how to stop that anyone with any oractical advice for me please
SMARTY 5G
I'm in the process of buying my first 5G phone (Motorola G62 5G) and I'm intending to switch to a new SIM-only deal that includes 5G access. The MSE SIM-only guide states that SMARTY doesn't offer 5G, but that's contradicted by the 12GB entry in the list which says it does. The SMARTY website indicates that they do offer…
Penny Mobile
Just a shout out for 1p mobile as good money saving payg tip. The tariff is only 1p a text, 1p a minute calls, 1p a mb data. All you are committed to is £10 every 4 months i.e. 12 quid a year. They run on EE network. I have no affiliation with 1p mobile and been with them 3 years without a hitch. Ideal for a low user.…
Fonehouse
Hi, looking for some advice. I ordered a phone through Fonehouse on 3 network and cancelled in the first week. I sent the unused sealed phone back and they’re telling me they’ve cancelled my 3 contract but 3 tell me they haven’t. They’re both telling me to ring the other and I’m getting nowhere. Three won’t cancel the…
Oh dear Asda Mobile increasing prices from 26 September
Take a look what's changing Calls Phone calls to any UK mobile and landline number 15p per minuteCurrent pricing: 4p per minute Texts UK text messages up to 160 characters 10p per textCurrent pricing: 4p per text Data Mobile data usage throughout the UK and Europe 10p per MBCurrent pricing: 4p per MB As of 26th September…
Which sim for Spain and France without restrictions?
I'm thinking of changing from contract to sim only, plus choosing one that works in France and Spain , if I go for a few months. I use the internet a lot when I'm there, and I understand some deals are better than others, for this type of usage.IM with sky for my other household stuff. Im also fairly new to mse, so don't…
iPhone 13
I have just tried to get the offer on iPhone 13.. £49 upfront £29 per month.. I have tried twice with two different credit cards which were declined , then with my debit card which I Santander asked to authorise it.. but it requested 0.00GB .. bank said with it been 0.00 it’s more likely to be a scam? So I was frightened…
Smashed screen....
I completely smashed the screen of my Motorola. Photos etc are backed up but other things aren't and I would like to get access. Have seen a few things online that allow you to do that but am wary of downloading software to my laptop. Any recommendations please?
Best iPhone 14 Pro Max Pricing? Black Friday / Apple Shopping Event
Hi, Sorry if this is in the wrong section, I couldn't settle on where this belongs and the forums have changed a fair bit since I last posted! I'm after an iPhone 14 Pro Max. However, not included in the "Apple Shopping Event" offer. However, I'm also after: Apple Pencil (2nd generation)AirPods Pro (2nd generation) From my…
How to create and listen to playlists
I have an OPPO phone. What's the best way to make playlists that I can listen to on my phone without using data please?
Mobile Phone Issues
Hi All, I have a Honor 10 Lite, recently it's developed a number of issues recently and I was hoping someone could help: 1. Most but not all incoming calls are not registering, the phone does not ring and there is no missed call notification. What I do get is a text message advising me of a missed call. I'm never out of…
Keeping Google on my Huawei
Hi. My 2 Yr contract on my Huawei android is ending soon. If I keep the phone, and change to a SIM only deal with another company, will I keep/lose the Google services? Any advice would be greatly appreciated. Thanks

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Mobiles

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