Lyca Mobile been down since yesterday

deanos

No internet or able to make calls.since yesterday , the website says they are having issues but it's been 2 days now , can't even get a PAC code comes back with a text saying there is a issue 

Peter999_2

It's working fine for me.  Calls, SMS and internet.    I can also get a PAC.

HampshireH

That's really interesting as I tried calling First Direct yesterday and it said every number I tried was a wrong number. Called from partners phone and worked fine. Maybe related in some way if they have had some issues 

Had no data issues though

deanos

Peter999_2 said:

It's working fine for me.  Calls, SMS and internet.    I can also get a PAC.

Oh that seems odd , In a good way for you , a few on HotUKDeals are also reporting issues and it says on the website also 

deanos

https://downdetector.ie/status/lycamobile/

Peter999_2

HampshireH said:

That's really interesting as I tried calling First Direct yesterday and it said every number I tried was a wrong number. Called from partners phone and worked fine. Maybe related in some way if they have had some issues 

Had no data issues though

I guess I've been lucky and not affected so far.        I'm now starting to think that I did the right thing not porting my main number across to them, I was so close to doing it. 

I got my daughter a Lyca sim for uni and hers is also working.   

Just as a matter of interest, did you port your number to them?    Just thinking out loud, my number is the one Lyca provided and I didn't port it in, and also my daughters is the number they provided and not ported in.  I wonder if that is the difference between me and you?

deanos

Peter999_2 said:

HampshireH said:

That's really interesting as I tried calling First Direct yesterday and it said every number I tried was a wrong number. Called from partners phone and worked fine. Maybe related in some way if they have had some issues 

Had no data issues though

I guess I've been lucky and not affected so far.        I'm now starting to think that I did the right thing not porting my main number across to them, I was so close to doing it. 

I got my daughter a Lyca sim for uni and hers is also working.   

Just as a matter of interest, did you port your number to them?    Just thinking out loud, my number is the one Lyca provided and I didn't port it in, and also my daughters is the number they provided and not ported in.  I wonder if that is the difference between me and you?

Mine is ported in number and not working 

savergrant

deanos said:

No internet or able to make calls.since yesterday , the website says they are having issues but it's been 2 days now , can't even get a PAC code comes back with a text saying there is a issue 

Can you request a pac through your lyca app account? If you have wifi that is...

savergrant

Peter999_2 said:

HampshireH said:

That's really interesting as I tried calling First Direct yesterday and it said every number I tried was a wrong number. Called from partners phone and worked fine. Maybe related in some way if they have had some issues 

Had no data issues though

I guess I've been lucky and not affected so far.        I'm now starting to think that I did the right thing not porting my main number across to them, I was so close to doing it. 

I got my daughter a Lyca sim for uni and hers is also working.   

Just as a matter of interest, did you port your number to them?    Just thinking out loud, my number is the one Lyca provided and I didn't port it in, and also my daughters is the number they provided and not ported in.  I wonder if that is the difference between me and you?

I don't think whether the number was issued by them would have any bearing on data connection, mainly just incoming calls and texts iirc.

Tears_of_Jenny

I think the issue is related to renewals and top-ups.  
If you have not had to renew e.g. a monthly plan over the last couple of days the service will be fine.

When the plan comes to auto renew at the end of the month it will not do so and you will lose outgoing service.

Mine was due to renew on Saturday, so I've had no service since then, but two other users in my household have been fine.

ScotSquad

Also having problems after my bundle did not renew at the end of the month. Calls in ok, but cannot make outward calls and message states I am out of credit and need to top up as it thinks I am on a PAYG plan , which I am not!
Also all my details on the LYCA app ( Plan name , Credit card details , call history ) have all vanished , tho i suspect this is due to their backend systems still being down. 

Calls to their customer support very frustrating a they confirm they still have problems today (02/10) and suggest I buy a top-up voucher to get me going, even tho I should have a paid plan with them.