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Weird credit check - BT
Hi all, I need some help please. I've been with BT for years, had 4 mobiles with them for over 5 years. It's renewal time and I'm so busy at work I took the easy way out and planned to just renew with BT. Broadband and 4 sim only deals (normally at least 2 handsets but being good). Had the "oh it's EE now so need to do a…
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O2 switch up
I’m looking to upgrade my iPhone 13 Pro Max to an iPhone 14 pro max this week. I have O2 switch up and phone is in perfect condition. I have a few queries about a few things. 1. Do they let you d the set up where you put the new phone next to the old phone to transfer the settings? I’ll have a backup of the phone on my…
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Google Play App Refund. Is it possible?
Hello there I downloaded and cancelled an app on the same day in November as it was not fit for purpose (too many ads and clunky). I have just realised now that it has taken 7 payments of £14.99 since December. I have cancelled this on my app and with my bank to stop future payments and tried to get a refund. Bank is…
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Can't restore Google acc on new phone? What am I missing?
I've just got a new Samsung s21 Ultra, moving from a Mi 11. I've backup on the MI, moved the sim to the Sam and tried to restore the acc. The 'Backup' screen on the Mi shows 5.8 GB used and all the info is backed up (apps, photos, sms etc). But when I go to the same screen on the Samsung it still shows 5.8GB used but that…
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Lebara and Lyca Account Closure
Hi Does anyone know if porting your number from either Lebara or Lyca close your account therefore making you a new customer. Many thanks
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Lebara Vodafone
Hi My cost of living is just going up. Can changing from a more expensive Vodafone direct SIM plan really be replaced by a much cheaper SIM from someone like Lebara who use the Vodafone network. I could pay just about 25% of what I currently pay to Vodafone and still get adequate calls, texts and especially data. Am I…
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Unknown Premium mobile charges
Hope this is correct way of getting help/advice! My Virgin mobile was charged for 10 unknown messages that were not seen by me and was double my normal monthly bill for 2 months! Virgin didn’t refund me! But asked me to put a ‘cap’ on my mobile! Have not received the bill since the cap! Will I be able to get refunds still?…
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Wish to change mobile provider
I use UW for energy/broadband/SIM only mobile. I have recently changed provider for broadband. I would like to change SIM provider too. I text 'INFO' to UW and their auto reply was I may lose benefits. It will not cost me to change. I am interested in changing but of course the message has unsettled me. Anyone have any…
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Vodafone & Final Bill (Mobile)
I had a mobile phone contract with Vodafone. On the 13th Jan 2023 my port over to Lebara completed (using a PAC Code). Today I have my final bill from Vodafone (Still cant believe you have to wait that long!). When I first had my PAC Code I was told there would be a final fee to pay as I had left my contract early (Call it…
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Missing features on PAYG
I'm probably not the first to ask this but I didn't find it in the search. I am currently on PAYG with O2, and considering switch to pay monthly as I will be stopping work in the next couple of years and this will become my only phone. However looking into it, on a pure cost point of view it doesn't make sense - I am…
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PAYG getting same phone number if phone stolen
Hi I have a couple of questions prompted by recent theft of a friend’s phone First, if I am on PAYG SIM card, will I still be able to get a replacement SIM with the same number if my phone is stolen or lost? I was wondering how the network provider would know that it’s my number if I just bought the SIM in a supermarket or…
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RWG £15 Deal (100/100/750) No Longer Available
It looks as though the £15 deal with free monthly allowances is no more. It's unavailable when trying to order on the website and someone over on hotukdeals says they called customer services and were told RWG had stopped it from 1st February. Wondering how long it will stay for those of us already on the deal.
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Lycamobile sim acivation pin
Just in the process of changing to Lyca. I received an email with the plan info but the Activation pin was missing. The order ref appeared where the pin should have been. After much head scratching I eventually emailed them and they sent the PIN separately . Now the plan is active.
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Asda 3GB Data Plan
I have an Asda paygo sim that at present I just use for calls but I was thinking on using it to read emails and get data when I'm away from my wifi so if I get a 3GB Asda Data plan what happens if I use all the data in that month does it just stop until I put more money on or will it keep racking up charges?
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Lebara cheap sim Internet speed
Just got a Lebara 5G Sim on the Vodafone network, I'm in Blackpool. Vodafone sites say I'm covered for 5G, my download speed is 10mbs.....I had EE on 4G which was 7 times faster....anyone else having Lebara problem?
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6 months in Spain
Hi all, Regular contributor here on the energy and banking/borrowing pages, but new to Mobiles!! My son will shortly be in Spain for 6 months as part of his University/Flight Training course. Ideally we would like him to be able to retain his UK mobile number but avoid the £15 per 2 weeks roaming charge currently available…
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Cheap SIMS - To Lyca or Lebara...or better the devil I know?
I've been looking for cheap SIM only deals for myself & two teenagers (their Vodaphone contracts are up in 2 weeks' time & ID Mobile for me). Those deals highlighted by MSE (& others) with Lyca & Lebara have caught my eye, but I've seen some very worrying reviews tonight on the like of Trust Pilot. Are these options more…
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Pixel 6a deal
Great deal on a Pixel 6a https://www.buymobiles.net/basket
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Vodafone not taken payment
Hi Everyone, Bit of background - my financial circumstances have changed drastically this year due to the ending of my 15 year relationship. Gone from a a very high income household due to my partners job and I've only really worked part time since having our first child 8 years ago. I'm now trying to juggle all the bills…
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The Golden Rule of Customer Services & Great Customer Service from 3
TLDR: The golden rule of dealing with customer services is simple. You are talking to a fellow human being who spends significant time every day subjected to blame, abuse, and tantrums that are due to circumstances entirely beyond their control, that they are not in any way responsible for. Before you contact them, think…
