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Price increase on EE, 1 week after starting contract
Afternoon all, So I just agreed to a new 24-month contract with EE and a new handset as part of the deal. I have just taken delivery of the phone a week ago, and have now received a text message saying my bill is going up by 14% or so. Where do I stand here? I would have thought if a bill was going up by that much so soon,…
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Vodafone Bills wrong umpteen times so want to cancel contract
I have had an account with Vodafone since Nov 21. when I signed up I was given a 25% managers discount from in store. the first months bill was great with discount applied. Next month it was wrong I got charged full. I rung Vodafone who said yes it was their fault and will credit the amount next month ( which they did) and…
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MSE News: Out of contract Sky Mobile customers to be hit with 9% price hikes
Around 1.3 million Sky Mobile customers who are out of contract will see their prices rise by £1 a month, an average of 9%, from 14 February. It's the first time in five years the provider has raised prices on its plans. But customers who are still in contract WON'T be affected – and if you are, you can try to haggle or…
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Unsolicited emails from O2. Contract taken out in my name. Fraud or Phishing?
Today I received four consecutive emails from O2:- 1 'Here are your pre-contract documents' (with two attached PDF documents)2 'It's time to choose your included extra'3 'Your O2 Tariff change'4 'We've received your order. You're all set.' I have never attempted to take out an O2 contract. I have never been an O2 customer.…
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Leaving contact due to price increase
Wanting to leave EE . I have SIM only. I think i have the right to leave with no fees because they are increasing the price whilst in contact
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Mid Contract
Hi. I am with EE for my mobile phone which is a 2 year contract. I am approx 1 year into it, but they have just increased my monthly direct debit up to £53 per month. I know I don't use half of what I'm paying for, and it's just not affordable. EE tell me I need to pay a £345 fee to change the tariff or monthly plan…
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Lebara/Lyca 'Bundles' = Contracts?
Can't find the definitive answer to this. I've just ported from a Lyca expired deal, to a new Lebara one. I had just paid (mistakenly) for another 30 days with Lyca, and they claim their 'bundles' aren't refundable, even if you port out your old number. My understanding was that any contract ported out/cancelled by sms…
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I pay £8 a month sim only for 02 contract, does it just continue after contract?
I am presuming the things I have (30 GB, and unlimited texts and mins) will continue and the price just rises yearly with RPI? 12 month sim only expires 1st May, so if I just keep things as they are, will they stay as they are?
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Which is best new phone option when I'd like to stay on SIM-only? Or go contract?
I became out of contract on my Iphone deal with EE a few years ago, and following MSE advice, switched to SIM-only, saving lots of money. All good. But my iPhone is now on its last legs, cracked, battery doesn't charge etc, and I really need a new phone. I'd rather not get tied into a contract again but likewise spending…
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Ending an O2 contract workaround - is this right?
I have an 18 month O2 mobile contract which I got as part of a broadband and TV deal with Virgin Media in May 2022. I went into my local O2 shop today to ask about poor network coverage in reasonably local places that I visit from time to time. (Was thinking about moving to EE when my contract ends in November). After…
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Virgin \ O₂ reneging on FREE cancellation when leaving due to price increases
I received an Email from Virgin \ O₂ regarding price increases and changes to my terms & conditions, in which I was given the opportunity to cancel my Virgin Media and Volt O₂ sim. They claimed that there would be no cancellation fees: "you can change or cancel your package, including your Volt O₂ sim, any time before 4th…
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Upgrade on EE ended up being free was a SIM only
Was a SIM only signed up to upgrade to SIM only 24 month it's free so saving myself 20
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ID mobile - £100 Curry's voucher
Hi - I got a new phone about 3 weeks ago with ID mobile. As part of the deal, they included a £100 Curry's voucher. As it happens I'm just about to buy a new laptop from Curry's so thought I'd put the voucher to good use but I don't think I've received it yet. I vaguely recall the customer services person saying it would…
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SIM-only 250mins 250texts 2GB data £1.46/month fixed for 24 months
RWG's new deal for March: SIM-only 250 mins 250 texts 2GB data for 24 months for a £35 one-off payment (£1.46 per month). One-off 30-day add on bundles available if needed. 5p/min 5p/text 1p/MB rate otherwise. Looks like they have replaced their previous £5/£10/£15 pay upfront SIMs with no specified end date (but they…
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Virgin/O2
Forgive me if this isn’t on the right forum. A few weeks ago Virgin contacted us and offered us a better broadband/home phone/ tv deal and advised we go with O2 with phone - SIM only. I had been paying £7 pm for my phone but this went up to £10 with the change. Our broadband etc. went down a bit. Now O2 seem to be putting…
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Samsung S22 battery
Hi I need a new phone to replace my Samsung S7 and am a bit undecided. With EE and usually buy outright separately and go with a low data/cost Sim only deal. What makes it difficult currently is finding a decent phone that isn’t huge. Good to see Samsung now reducing the base S model size though and was wondering about the…
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Mobile Operators Call Centres
Anyone know if there are any mobile operators with UK based call centres - including piggyback operators? I have a really difficult time with foreign accents, especially when the problem is compounded by poor VoIP connections to places like India/Malaysia etc, background noise and my age-related hearing problems.
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LycaMobile - 4G issues?
A few weeks ago I switched from giffgaff to LycaMobile. As they both use O2's network, I wasn't expecting any issues. But at least 3 times in the last week, I've had ~30min outages of 4G data. I doubt it's my phone - as I've never had problems before, it's fine on wifi, and I've not changed any settings recently. I have…
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Found a provider that ain't increasing bills in March
Hi Guys, I have been looking for ways to minimise bills for my families mobiles with the new bill increases most providers are bringing in in March or April Long story short I was with O2 and the Missus was with Plusnet and the daughter is with Talkmobile so I have been looking for ways to lock in our bills so we don't…
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MSE News: Tesco Mobile to hike prices by 14.4% for some pay monthly customers in April
Out of contract pay monthly Tesco Mobile customers whose contracts expired before 1 February 2023 will see their mobile bills increase this spring by 14.4%, the mobile provider has announced. Going forward, you'll also need a Clubcard to avoid mid-contract price rises. Read the full story: 'Tesco Mobile to hike prices by…
