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Mid Contract
Hi. I am with EE for my mobile phone which is a 2 year contract. I am approx 1 year into it, but they have just increased my monthly direct debit up to £53 per month. I know I don't use half of what I'm paying for, and it's just not affordable. EE tell me I need to pay a £345 fee to change the tariff or monthly plan…
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Lebara/Lyca 'Bundles' = Contracts?
Can't find the definitive answer to this. I've just ported from a Lyca expired deal, to a new Lebara one. I had just paid (mistakenly) for another 30 days with Lyca, and they claim their 'bundles' aren't refundable, even if you port out your old number. My understanding was that any contract ported out/cancelled by sms…
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I pay £8 a month sim only for 02 contract, does it just continue after contract?
I am presuming the things I have (30 GB, and unlimited texts and mins) will continue and the price just rises yearly with RPI? 12 month sim only expires 1st May, so if I just keep things as they are, will they stay as they are?
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Which is best new phone option when I'd like to stay on SIM-only? Or go contract?
I became out of contract on my Iphone deal with EE a few years ago, and following MSE advice, switched to SIM-only, saving lots of money. All good. But my iPhone is now on its last legs, cracked, battery doesn't charge etc, and I really need a new phone. I'd rather not get tied into a contract again but likewise spending…
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Ending an O2 contract workaround - is this right?
I have an 18 month O2 mobile contract which I got as part of a broadband and TV deal with Virgin Media in May 2022. I went into my local O2 shop today to ask about poor network coverage in reasonably local places that I visit from time to time. (Was thinking about moving to EE when my contract ends in November). After…
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Virgin \ O₂ reneging on FREE cancellation when leaving due to price increases
I received an Email from Virgin \ O₂ regarding price increases and changes to my terms & conditions, in which I was given the opportunity to cancel my Virgin Media and Volt O₂ sim. They claimed that there would be no cancellation fees: "you can change or cancel your package, including your Volt O₂ sim, any time before 4th…
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Upgrade on EE ended up being free was a SIM only
Was a SIM only signed up to upgrade to SIM only 24 month it's free so saving myself 20
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ID mobile - £100 Curry's voucher
Hi - I got a new phone about 3 weeks ago with ID mobile. As part of the deal, they included a £100 Curry's voucher. As it happens I'm just about to buy a new laptop from Curry's so thought I'd put the voucher to good use but I don't think I've received it yet. I vaguely recall the customer services person saying it would…
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SIM-only 250mins 250texts 2GB data £1.46/month fixed for 24 months
RWG's new deal for March: SIM-only 250 mins 250 texts 2GB data for 24 months for a £35 one-off payment (£1.46 per month). One-off 30-day add on bundles available if needed. 5p/min 5p/text 1p/MB rate otherwise. Looks like they have replaced their previous £5/£10/£15 pay upfront SIMs with no specified end date (but they…
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Virgin/O2
Forgive me if this isn’t on the right forum. A few weeks ago Virgin contacted us and offered us a better broadband/home phone/ tv deal and advised we go with O2 with phone - SIM only. I had been paying £7 pm for my phone but this went up to £10 with the change. Our broadband etc. went down a bit. Now O2 seem to be putting…
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Samsung S22 battery
Hi I need a new phone to replace my Samsung S7 and am a bit undecided. With EE and usually buy outright separately and go with a low data/cost Sim only deal. What makes it difficult currently is finding a decent phone that isn’t huge. Good to see Samsung now reducing the base S model size though and was wondering about the…
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Mobile Operators Call Centres
Anyone know if there are any mobile operators with UK based call centres - including piggyback operators? I have a really difficult time with foreign accents, especially when the problem is compounded by poor VoIP connections to places like India/Malaysia etc, background noise and my age-related hearing problems.
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LycaMobile - 4G issues?
A few weeks ago I switched from giffgaff to LycaMobile. As they both use O2's network, I wasn't expecting any issues. But at least 3 times in the last week, I've had ~30min outages of 4G data. I doubt it's my phone - as I've never had problems before, it's fine on wifi, and I've not changed any settings recently. I have…
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Found a provider that ain't increasing bills in March
Hi Guys, I have been looking for ways to minimise bills for my families mobiles with the new bill increases most providers are bringing in in March or April Long story short I was with O2 and the Missus was with Plusnet and the daughter is with Talkmobile so I have been looking for ways to lock in our bills so we don't…
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MSE News: Tesco Mobile to hike prices by 14.4% for some pay monthly customers in April
Out of contract pay monthly Tesco Mobile customers whose contracts expired before 1 February 2023 will see their mobile bills increase this spring by 14.4%, the mobile provider has announced. Going forward, you'll also need a Clubcard to avoid mid-contract price rises. Read the full story: 'Tesco Mobile to hike prices by…
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SIM for use in USA for occasional calls to USA and to UK
Hi I'm going on a trip to USA for approx 3 weeks. I'm after a cheap SIM for use in USA to make calls in USA to USA and also to UK. I don't envisage making long calls or many, just to confirm hotels or excursions. Can anybody suggest a cheap SIM for use in dual SIM phone. Thanks
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O2 Bill and Credit - VAT question
Hi there I have a query and no idea as to where to direct it, so maybe you might be able to assist? Issue - O2 Bill - incorrect VAT calculation? BackgroundMoved from Virgin mobile to O2 and the porting was a nightmare, leaving me with no mobile for 5 days - as a 'gesture of goodwill, o2 credited my bill with £10My tariff…
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A big GiffGaff Gaff - porting two numbers
Hi my wife and I left Tesco mobile this week (mistake#1) owing to loss of price freeze announced this week. Giffgaff started the porting process for both our phones. 48hrs later we don’t have our Tesco numbers and I’m losing clients consequently. I did consider giving my giffgaff temporary number to my business clients and…
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Quick Lycamobile PAC process question
I'm just looking at their form on the website at the moment. Where it says 'New Number' is this the temporary phone number they give you? Or does it mean the number you want to use going forwards (so for me it's my existing one from my old provider, not the new one)? Also where it says 'Lyca Mobile SIM Number' is it asking…
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New battery or new phone?
Hi My Samsung Galaxy S7 is probably getting on for 5-6 years old and runs Android 8.0. It’s been looked after but battery seems to run down quicker than it used to, even with battery saving on. I’m on a EE SIM only plan (bought phone outright) but this has now expired so now on rolling monthly which doesn’t work out much…
