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MSE News: 'Revealed: The hidden cost of using your phone in Europe'
If you're heading to Europe this summer, check your mobile provider's roaming policy before you go – or you could get stung with unexpected charges. New MoneySavingExpert.com (MSE) research reveals how some networks limit the amount of data you can use for free when travelling – even if you have roaming as part of your…
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Mobile Porting Problems
Please help, I tried to transfer two numbers (mine and my husbands) about a month ago from lebara to Tesco, sim only contract. They sent two SIM cards with no clear instruction who should use which sim each with a temp number. After a few days my husbands was ported over, me, I’m still on a temp number. Their customer…
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Mobile carrier / service provider that lets customer disable caller ID from their own device?
Three mobile have updated their policy and no longer allow customers to disable their own caller ID without customer asking permission from Three each time you want to place a call with caller ID disabled. https://community.three.co.uk/t5/Network/Toggling-caller-id-on-and-off/td-p/9813 Which mobile phone carriers / service…
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Not getting notifications on mobile - need advice
I need advice on notifications - I am not getting a lot of notifications from Sky News and BBC News - when I had my iPhone 6s working, I always get a lot of Sky News and BBC News alerts every day, all day, but I only get 1 so often now a day on this Android mobile, even none a day. I have turned everything on,…
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Mobile network
Due to overpayment on my behalf. I paid my phone network a significant amount of money for a service I never received. When I discovered the overpayment I contacted them. They agreed to a full refund ( I know the call was recorded). Several calls later they are now saying I can have only 20% of the amount I paid. Simply,…
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Have Lyca silently shifted all 1p MSECH3GB tariffs to 49p?
While logging in to check my remaining bandwidth on a 1p SIM (still in its 1st month since activation), I noticed that the account's tariff (MSECH3GB) is now described as 49p for 6m, £4.90 thereafter. Is this just a visual glitch on the website caused by the old 1p MSECH3GB deal being pulled? Or have Lyca, without…
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EE taking over from BT Mobile - Roaming Issues
Had a shock today. I previously had a BT Mobile family bundle so we had 5 sim cards, all with same data/phone allowances and worked really well. EE took over in April as BT is letting that part of the business go. I was told it was a simple switch and we ported our numbers over and had a slight increase to the data…
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Lebara general information for the ‘not so tech savvy’
Due to PlusNet closing I followed advice on MSE and decided Lebara is for me!Anyway not sure in what order to do things I called them. I was told that to get a PAC code( Which I did). They then said I need a Lebara sim. I said I had seen a good online deal and was advised to get a sim with no plan attached. Any supermarket…
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New RWG 12-month upfront SIM £60/yr for 10GB/month
RWG have launched a couple of new pay upfront 12month SIM-only deals. £60 gets you unlimited texts, minutes and 10GB data every month for a year. (£5/month equiv) £40 gets you unlimited texts, minutes and 5GB data every month for a year. (£3.33/month equiv) Rates & Plans | RWG Mobile
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Beware of Google Store's price match offer!
Just a heads up for anyone considering purchasing from the Google Store and using their price match offer. I was shopping for a new mobile earlier in the week and spotted that Google had a £100 off offer on the Pixel 7. Their price match policy says they will match the pricing from Amazon UK (sold by Amazon UK), Curry's,…
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Three network leaving problem
I have recently left Three network and they sent me a pac code to send to the new provider, which has been accepted . I was on pay monthly with Three network and keep on getting messages that I owe £27 but keeps on raising .I have 2 emails to there customer services but had no confirmation or reply regarding why they are…
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MSE News: Mobile providers to send tailored roaming alerts under new plans
Mobile providers will be forced to send mandatory roaming alerts to travellers under new plans outlined by telecoms regulator Ofcom today. MoneySavingExpert.com has repeatedly called for consumers' roaming rights to be increased after protections ended following Brexit. Read the full story: Mobile providers to send…
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Lebara SIM only deal purchase process - does it work?
This morning I purchased a 12GB deal by clicking through from MSE. Entered debit card details, created Lebara account and got several emails, thought that was that. Couple of hours later logged into account and saw the deal was still in my basket awaiting payment. Chatted with an agent who could see no trace of my order,…
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When are you in the EU but not EU roaming?
Well apparently, when you are on a boat, according to Tesco Mobile! Yes really..... you can be in a car, train, aeroplane, even a camel if you choose. However the minute you step onto a cruise ship in the EU - you are no longer in Europe and are charged for making calls from outside the EU.... whilst your data is also…
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Oversold Data Plans
Hi All. With impending mortgage rate hikes we are reviewing all of our spending at home and taking a look at my partners sim only deal with EE she has been hugely oversold on data (150gb in the plan with a monthly usage of between 3-6gb total!). She has another 18 months to run on the contract, so other than buying herself…
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Legal rights to cancel 3 contract due to service failure
Hi, I'd welcome advice about my legal right to cancel my contract with 3 mobile. There has been 'no service' since Sunday 4th June - no phone, text or internet connection. Customer services agent told me I must wait at least 7 days for a text to tell me when the network will be back up. I said I cannot receive texts…
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RWG coverage?
RWG claim they use the EE network. They even direct you to the EE network coverage checker if you want to check what coverage you will get. However I don't believe this claim is entirely true. The EE network coverage checker tells me I will get a good signal at home, but in fact I get absolutely nothing on my phone with…
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iD Mobile Changes EU Roaming Fair Use!
Very quietly, iD Mobile have introduced a new fair use policy for data roaming in the EU. Previously, customers had to consult their 'fair use calculator' which generated how much data you could roam with based on the price of your plan. Now, they have standardized this with a set roaming data cap of 30GB, this along with…
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Lycamobile
I joined them in May 2023 and got the Lyca Mobile 30 day SIM card for only £0.89 per month for first 6 months. Just got a text telling me it's going up to £0.99 Anyone else getting the same message? The website is not the best and porting into them is difficult and the web dialogue is not clear what information is needed.
