RWG Mobile - bundles cancelled [resolved]

Stuart_W

Any other RWG users found their original "free" bundles have been cancelled?

My wife and I were both on the 100 min 100 txt 750MB deal for one off £15 SIM card upfront (various other versions available earlier than ours (Dec 2022) in £10 and £5 versions). 

Every time I make a call I am now receiving a call cost and balance notification. 

Texting ukrwg1 to 669 returns "no matching bundles".

My phone and my wife's seem to be behaving in the same way. Could be a coincidence. 

Any other users report similar?

alanjones60

Could it be you have used your allowance?
Id wait till your renewal date.
Iv got that free bundle as well,and it renewed as usual on the 25th of the month

Stuart_W

Certainly haven't used it, so a bit odd.

I will ping them and email tomorrow.

HillStreetBlues

Just checked my sims and everything is normal.

Kim_13

No problem with mine - £15 in tact and remaining bundle allowances are in line with what I would expect when texting ukrwg1. 

I got the same for a relative and will report back once I’ve been able to check their phone. We were both on the smaller bundle with no top up required (£5 top up for later joiners) originally before upgrading, and RWG had to be contacted to apply theirs as the upgrade had cancelled the smaller bundle, leaving the account reporting “no matching bundles” rather than on the larger bundle that had been purchased.

Murmansk

Stuart_W said:

Certainly haven't used it, so a bit odd.

I will ping them and email tomorrow.

Good luck with that!

Kim_13

Stuart_W said:

Certainly haven't used it, so a bit odd.

I will ping them and email tomorrow.

How long since you last used the phone for an outward call, text or data connection? After 90 days the SIM goes into a restricted state (inbound comms can be received, but you can’t ring out and need to ask RWG to reactivate the SIM) and after 180 you lose the account. Could either of these have happened?

savergrant

Kim_13 said:

Stuart_W said:

Certainly haven't used it, so a bit odd.

I will ping them and email tomorrow.

How long since you last used the phone for an outward call, text or data connection? After 90 days the SIM goes into a restricted state (inbound comms can be received, but you can’t ring out and need to ask RWG to reactivate the SIM) and after 180 you lose the account. Could either of these have happened?

Op is able to make calls but cost is being deducted from their credit balance.
Probably a glitch, I am on the same bundle (joined August 2022) and my allowance refreshed OK on 2nd feb as expected.

savergrant

Stuart_W said:

Any other RWG users found their original "free" bundles have been cancelled?

My wife and I were both on the 100 min 100 txt 750MB deal for one off £15 SIM card upfront (various other versions available earlier than ours (Dec 2022) in £10 and £5 versions). 

Every time I make a call I am now receiving a call cost and balance notification. 

Texting ukrwg1 to 669 returns "no matching bundles".

My phone and my wife's seem to be behaving in the same way. Could be a coincidence. 

Any other users report similar?

Have you ever had any other bundles? Could it be that somehow the free one has been cancelled in error?

savergrant

All three of our family's bundles (2x£15 and 1x£5) refreshed as usual.

Stuart_W

All sorted. Reply back this morning, all bundles added. This was caused by me adding a bundle by text and it not being charged, so they cancelled it. They have now charged for the bundle (10GB/month for 12 months £60) from my credit balance and all is well. I hadn't realised the credit was still sitting there (must check my balance more often!).