Leaving EE

NameWithheld

17th July my minimum contract period with EE expired
19th - EE put my regular monthly bill online for direct debit on the 26th
20th I requested a PAC code, and activated a SIM with another provider
21st - number transferred to new provider. EE have also erased my account on line and on their app
26th - EE direct debit taken

My questions are, will I get a partial refund from EE, if so how long should it take, and should I cancel the DD now or wait for a refund?

flaneurs_lobster

You'll get a refund from EE for the part-month you've paid for in advance. It will probably be processed no later than the next billing cycle on your account ie19th of next month with a credit applied after that. 

Don't cancel the DD, it's the channel for the refund to be made.

MGP2000

Please Help
I left EE in november 2023 then two months later they told me im still with them even though i left, i agreed to pay an amount to they say close the account on a date but three days before this date they sent me a letter from a debit collection agenty for even more money ive now phoned twice since this letter and they wont help please what can i do

oldernonethewiser

How did you leave?  Did you close your account with them?

Neil_Jones

MGP2000 said:

Please Help
I left EE in november 2023 then two months later they told me im still with them even though i left, i agreed to pay an amount to they say close the account on a date but three days before this date they sent me a letter from a debit collection agenty for even more money ive now phoned twice since this letter and they wont help please what can i do

Define "left".

DId you get a PAC code and give it to somebody else?

Or have you just seen a contract end date and assumed your phone service would end on that date?  Because that's not how it works.

Who are you with now?