Charged full price from Lebara with uSwitch deal

delbeanio

I helped my wife find a new SIM only deal with Lebara through uSwitch. The deal is for 30gb data, £3.58 for the first 3 months then £8.95 thereafter.

Once we completed the order (all while double checking everything was correct), my wife received an email from Lebara confirming 30gb data SIM only package but for £15pm. She's also received a pending payment notification from her bank for £15.

I'm confused with whats happened here. Has uSwitch/Lebara messed up or does the discount get applied after the SIM is activated and the pending payment amends accordingly?

Hope someone can help.

PHK

It's best to include a link to the offer.

delbeanio

Unfortunately, I'm too new of a user on MSE to post a link.

Neil49

What do Lebara say about this?

https://www.uswitch.com/mobiles/sim-only-deal/c51775d38b45538e0201cd651d20eaa803bea9d4/?position=3&list=compare/sim-only-deals&list_loaded_id=ce7c4b4b-6128-4988-8ca4-0cc6bcc49906&page=compare/sim-only-deals

delbeanio

Yes it is that deal but like I said, there's a pending payment of £15 for some reason and an email confirming £15 deal even though we went through the process for that uSwitch deal