Lebara mobile
I s witched to Lebara a few months ago and was really pleased £4.90 a month on a rolling contract. Then I had a problem with my broadband and my provider EE asked me to send them a text. I couldn't do this as I kept getting a failed report. Apparently Lebara do not support sending texts to any companies including government departments. It can only send texts to personal numbers. Is this fact known because I had no idea. Now looking for another network provider.
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Lebara is one of the providers, along with Plusnet for instance (who are owned by EE), that doesn't allow you to message using short code sms numbers (unless it's to themselves or for getting your pac number when leaving them).
Under normal circumstances it isn't an issue but occasionally (as you have discovered) you may need to use one. Very often they are used by tv and radio programmes to contact them (usually chargeable) or some banks (Barclays for instance if they want to verify who you are).
I came across this problem some time ago when I was with Plusnet and I eventually switched to another provider that allowed this functionality.
So only goes to EEs operator, if the SIM is from EE