-
Compensation and Staff Discounts
A family member works for a well known travel agents and they are being asked to sign an agreement stating that they cannot claim flight delay compensation due to them working for the company they're flying with and already receiving a staff discount on the flights. Does anyone know the legalities of this? Surely they are…
-
BA refused to pay full amount of expense claim
Our flight from Hong Kong to London Heathrow was delayed by over 17 hour on 9 February 2019 (BA0028) due to a technical issue. The flight was booked for 2 people directly via BA's website. I have submitted a claim to the BA via their website soon after we came back to the UK. The EU compensation claim has been approved…
-
3hr 15m can I claim
My flight was delayed by over 3 hours going from a European capital back to UK today (it was delayed about 1.5hrs going there due to fog at the destination). The lift off was 3hr 15mins after scheduled departure. Told that a technical fault and they had to get another aircraft from another UK airport. Got given 6.50euro…
-
missed flight Iberia
last august we were sent to the wrong gate at Madrid airport, for our flight connection between Madrid and Heathrow, 24 of us were sent to the wrong gate, when they noticed they shipped us over to the correct gate, via shuttle but our plane had gone, after nearly 5 hours in the airport at the Iberia counter with no food or…
-
Compensation after delay due to airports fault?
East midlands airport. Delay of 3.5 hours with ryanair which we were told was due to weather (fog) as pilot could not see to land and so diverted to manchester. When eventually flown, new pilot stated that reason for delay was not fog, but that electrical outage at east midlands had knocked out the runway landing lights.…
-
Airline requesting I pay back compensation
I recently used the Resolver tool to claim back compensation I was eligible for from a cancelled flight (Dusseldorf to Birmingham) back in 2017 resulting in a delay of 16 hours. I had tried multiple times to claim the compensation myself but received no response until I used Resolver and escalated the case to the next…
-
Who claims when a flight is cancelled from Amsterdam to New York school trip!
Hi all, I am just wondering who would claim for compensation, would it be me being the students father or would the school who booked the flights claim? The flight was cancelled from Amsterdam to New York a few hours before they flew, they had to wait around the airport for the next flight. The original flight was meant to…
-
Successful claim against air india.
Hi just to let people know we used resolver to claim against Air India for a 5.5 hour delay , They took 5 weeks to pay out , They did say it could take 6_8 weeks . But today we received two cheques for £ 508 each for my wife and I , so a good outcome and a pat on the back for resolver and Air India customer service .
-
Airline Dispute Resolution
Following the guidelines on the MSE site, I am trying to claim compensation from Flybe for a delayed flight. It seems I have to use the Airline Dispute Resolution service to do this. I contacted them via their site with my complaint. They came back to me via e-mail to say they needed more information from me which I needed…
-
Regulator responds to our Ryanair name-change complaints dossier - MSE News
The aviation regulator will not be taking action against Ryanair, after we asked it to investigate our dossier of more than 160 name-change booking complaints - but has pledged to tackle unfair contract terms across the industry...Read the full story: 'Regulator responds to our Ryanair name-change complaints dossier' Click…
-
Went through a flight compensation company but...
Hi, I gave power of attorney for a company to send a letter asking for compensation to an airline who my flight was delayed with. Immediately (next day) i received an email from the airline stating asking for my bank details so that they could pay in the compensation. It seems that they won't deal directly with the company…
-
Turkmenistan Airline ban
I read that "air regulators grounded Turkmenistan Airlines for safety reasons" https://www.bbc.co.uk/news/business-47115732 The article says that stranded passengers must make their own arrangements and suggests several ways to get money back: * Contact the airline * Contact a travel agent (if used), * Claim compensation…
-
Primera Air Cancellation Nightmare
We booked flights around a couple of months ago to travel to Newark from Birmingham on 29th June and then return on 6th July. We then got stung with the cancellation of all transatlantic flights from Birmingham until next year and opted to be rerouted from stansted to Newark, this time travelling on 30th June and returning…
-
Austrian Airlines Compensation
Hi, I was wondering if anyone has had any experience trying to get compensation inline with EC261/04 from Austrian Airlines. I had an issue with a flight from London to Tirana (changing in Vienna) A flight delay resulted in a missed connection and arriving around 11 hours late. I struggled to get a reply regarding my…
-
Aviation ADR - still a functioning company?
I obtained a successful determination against Ryanair in August 2018 after submitting a claim in January. It is clear however that Ryanair have no intention of complying with the term of this determination. My problem is that since the date of judgment, Aviation ADR have refused to answer messages on the portal or pick up…
-
Still waiting for compensation from Condor Airlines
We put in a claim with Condor for a cancelled flight from Skiathos to Munich in September. We requested the money for the return flights (as we had to make our own way back as our final destination was the UK) and compensation. It took weeks for them respond and they eventually after many emails they agreed to pay up. We…
-
Travel insurance help
Hi just wondered if someone can help me. I booked our travel insurance for fly cruise with Sainsbury's and we have just had a 14 hour delay. When I booked it I had no flight times so just went by dates of travel so 8th Dec until 22nd. However our return flight from Barbados departed on the 22nd but didn't reach until…
-
Bought a flight today to fly from Gatwick
So my Mum missed her flights this morning and panic bought some flights from Gatwick not realising the drone security issue. She doesn't have travel insurance (I know, so silly) but I think regardless, she should not have been allowed to buy those tickets today when Gatwick hasn't had any flights in or out since yesterday.…
-
Medical emergency
Anyone had any success with claiming flight delay compensation when the plane you are awaiting had to return to base due to a medical emergency on board...?
-
Norwegian Air Claim - Dragging their Feet?
Hello. In mid June, I was delayed on a flight from Berlin to London with Norwegian Air. The flight arrived over five hours late at Gatwick. I ticked all the boxes for claiming compensation and proceeded to claim. I used the template letter from this site and furnished Norwegian Air with all required information. Norwegian…
