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CAA PACT - two months no response
Went thru Emirates process with a complaint [used Resolver] No joy so Resolver allowed me to send it to CAA PACT ...that was two months ago. Not had a single word back from CAA. Is this usual??
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resolver Tool - Canary Islands
Hi ll, Looking to use the resolver tool but none of the Canary Islands are listed?? Do I just need to select Spain? Thanks
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Have you tried to claim compensation for flight delays?
Some airlines play hardball with flight delay compensation claims, others pay up when cash is due. If you’ve tried to claim, please tell us how it went below. For more info see Flight Delays Compensation. Have your say below clicking reply to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how…
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CAA SURVEY Please complete.
I think this is deserving of a new thread, don't you? https://www.surveymonkey.com/r/disruptionsurvey
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Court Success Judgement against Small Planet Airlines
Just a quick post regarding Small Planet Airlines. I booked a 7 day holiday via Olympic in September 2012 for my wife and I and suffered a 17 hour delay going out on a Small Planet Airline plane due to technical problems. Because of the well documented claim procedure I wrote to Small Planet who have an office at The…
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How do i complain about the MoneySavingExpert site??
Myself and my wife had a delayed flight this summer, delayed for about 20 hours. I made a complaint at the Tui site but they never responded to any of my enquiries. So I raised a case through the MSE site and got a response e-mail from the Flight Delay Claims Team. I completed all there forms and was told they were putting…
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Letter of Authority for other passenger claim
Hi, I was on a delayed flight with my wife. We are entitled to compensation, been through the whole process and Aviationadr has ruled in our favour. The claim is for myself and my wife. The airline are now asking for a Letter of Authority, authorizing me to claim compensation on the other passenger’s behalf. What should…
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Missed flight connection ,, can anyone help ?
Hi . I was flying on the 5th of September 2018 to Heathrow from Algiers via Madrid with Iberia airlines ( both flights ), me , my wife , 6 years old boy , and 23 month old twins The first flight was delayed by almost an hour ( no reason given for the delay ) which led to missing the connection flight at Madrid airport ,,…
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Anyone used EU Claim/Bott & Co?
these were highlighted in an article in the Guardian as someone to use to claim on your behalf in exchange for a 25 euro fee plus 27% of the compensation but when you're asked to sign up it's not that straightforward and could end up out of pocket whatever the outcome. here's their explanation:. 1. What do I pay if I win?…
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time of delay discrepancy
I took a screenshot of flight stats on arrival which stated 3hrs 39mins. The flight stats is the same as mine - ie door close to door open. I did it on the MSE online tool and it said 2hrs 49mins Who is right? who do the airlines use? re compensation
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Flight cancelled meaning missed connection
Evening, I was due to fly from Salzburg to Manchester via Dusseldorf this evening however my flight from Salzburg has been cancelled. The airline has sorted new flights for me which include a flight to Dusseldorf this evening, a hotel stay and a flight to Manchester tomorrow. I am aware of my right to €250 compensation for…
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Primera Air Advance Cancellation - my rights
I'd welcome some advice please. I have checked the MSE guide but I am still a little confused. I booked a flight several months ago with Primera Air - an Icelandic company. The flight was due to depart from Manchester arriving into New York (Newark) in August. This evening I have received the following email: Dear…
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Flight delayed from US
I recently travel to Orlando on holidays with my family, my return flight was delayed overall by about 13 hours. I booked through Air France and flew with Delta Airlines. I have since submitted a claim to Air France. This claim was rejected as they have stated that my flight was operated by an non EU airline and outside…
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Triple claim Stobart Air?
First fight denial. Stobart Air then booked us onto another flight later that day which was then cancelled. Booked on another flight 24 hours later but was 4 hours late departing. Can I claim for all 3 ie denial, cancellation and delay? Also the delayed flight landed at midnight in Lyon. Couldn't pickup up our hire car so…
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bags were delayed by KLM...compensation ?
my bags were delayed for 1 day a coupe, months ago by KLM, can i get compensation from them ? this caused me upset in that i needed to buy new clothes etc
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Flight ei3635
Hi all, I've been pursuing a claim with Aer lingus for the above flight since March. The flight was October 3rd 2012. Birmingham to Shannon. I suspect they will just delay until after the six years is up but they have finally responded stating the flight had minimal disruption and isn't eligible for compensation. The delay…
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Thank you stobart air
Thank you beautiful people for helping me navigate the compensation maze. Stobart air paying me over £220 for a 3.5 hour delay to manchester. The flight was just £25 so happy days. I sent to flybe who forwarded to stobart who gave me the refund.
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Easyjet delay/centauro late pick up fee
Hi, I've been impressed by the knowledge on this forum about airline compensation but my situation doesn't seem to have come up before. Out late easyjet flight from Bristol to Alicante was made even later by a technical fault. This got us in a little over 2 hours after the rental car office was due to close and resulted in…
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Thomas Cook delayed flight
Had a 12 hour delayed flight out of Stansted with Thomas Cook in July, raised it with Resolver and they agreed to compensate. First email from them offered me the money as flight vouchers, which I declined. Since then, the last 3 emails from Thomas Cook to my Resolver file, have been computer generated asking for feedback,…
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Flight delayed with Royal Brunei from Dubai to London heathrow
Hi, We recently had a flight delayed over 7 hours from Dubai to London Heathrow? Does anyone in the industry know if I can claim for compensation for delayed flights? We were supposed to take off at 01.50 and land at 06.25 on the 18/08/2018, but eventually took off at 09.30 and landed at 13.30. We are a family of 4. Regards
