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Flight Compensation - Documentation to get sent compensation
I used the template letter and wrote to the airline who have said they'll pay me (and travel party) compensation for our flight delay but they have asked for the following in order to pay out: 1) copy of passport for each adult 2) bank details for each adult 3) copy of child's passport, marriage certificate of parents and…
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Flight compensation after no deal Brexit
So...if we crash out i’m guessing that the compensation due under EU rules won’t be anymore? Does anybody understand this better then me? Flight was cancelled last summer, after months of the EU based airline fobbing us off I finally put the complaint in to the adjudicator a few weeks ago. I’ve heard nothing at all. Are…
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EU261/2004 delay compensation for an infant
What is the settled law about compensation for an infant where the airline has charged a fee often called a registration fee, as against a ticket charge? The last case I have seen reported is one in early 2017 where Judge Pearce in Liverpool County Court found an infant was entitled to compensation under European flight…
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China Southern Flight Cancelled
Hi Everyone, I'm a newbie here. I'm trying to claim compensation for a Birmingham to Melbourne flight from 2015. The ticket was bought from Lastmin**te. com and was a mixture of Air France and China Southern - they're in Skytrain together. BHX to Paris and Paris to Guangzhou (Canton), all AF, went to plan but when I…
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24 Hour Delay - Lastminute at Fault
Good morning, So my case is a little unusual. I won't go into the full back story and how terrible Lastminute.com have been since I initially bought the ticket from them because it is their latest error that is the most important. I bought a ticket through Lastminute with Air France from London to El Salvador. The last…
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Brussels Airline Refusing to pay missed hotel and tour (EC 261/2004)
Hi, I recently made a claim under the!EC Regulation 261/2004 for a delayed flight with Brussels airline. Quick summary:!! Flight number: SN 2048! Departure airport: BHX! Scheduled departure time: Thu 7/03/19 17:30! Arrival airport: Leonardo da Vinci International Airport, FCO Actual Arrival into Brussels: 01h15 on 8th…
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Denied boarding on cancelled flight's replacement. Can I claim?
To simplify a long-winded situation, my flight was cancelled due to a fault. The airline put us up for the night with a meal and promised we could board the next available flight in the morning. The flight was Stansted to Dundee. While checking in we were denied boarding to the morning flight due to the plane being full.…
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Jet 2 Flight Delay Query
I claimed for compensation due to my flight from Dalaman to Manchester in September being delayed for 2 whole days. I have received a reply saying the original delay was due to the aircraft being late into Dalaman (from the UK)whilst operating the preceding rotation which was due to an engineering issue and a medical…
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Compensation and Staff Discounts
A family member works for a well known travel agents and they are being asked to sign an agreement stating that they cannot claim flight delay compensation due to them working for the company they're flying with and already receiving a staff discount on the flights. Does anyone know the legalities of this? Surely they are…
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BA refused to pay full amount of expense claim
Our flight from Hong Kong to London Heathrow was delayed by over 17 hour on 9 February 2019 (BA0028) due to a technical issue. The flight was booked for 2 people directly via BA's website. I have submitted a claim to the BA via their website soon after we came back to the UK. The EU compensation claim has been approved…
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3hr 15m can I claim
My flight was delayed by over 3 hours going from a European capital back to UK today (it was delayed about 1.5hrs going there due to fog at the destination). The lift off was 3hr 15mins after scheduled departure. Told that a technical fault and they had to get another aircraft from another UK airport. Got given 6.50euro…
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missed flight Iberia
last august we were sent to the wrong gate at Madrid airport, for our flight connection between Madrid and Heathrow, 24 of us were sent to the wrong gate, when they noticed they shipped us over to the correct gate, via shuttle but our plane had gone, after nearly 5 hours in the airport at the Iberia counter with no food or…
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Compensation after delay due to airports fault?
East midlands airport. Delay of 3.5 hours with ryanair which we were told was due to weather (fog) as pilot could not see to land and so diverted to manchester. When eventually flown, new pilot stated that reason for delay was not fog, but that electrical outage at east midlands had knocked out the runway landing lights.…
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Airline requesting I pay back compensation
I recently used the Resolver tool to claim back compensation I was eligible for from a cancelled flight (Dusseldorf to Birmingham) back in 2017 resulting in a delay of 16 hours. I had tried multiple times to claim the compensation myself but received no response until I used Resolver and escalated the case to the next…
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Who claims when a flight is cancelled from Amsterdam to New York school trip!
Hi all, I am just wondering who would claim for compensation, would it be me being the students father or would the school who booked the flights claim? The flight was cancelled from Amsterdam to New York a few hours before they flew, they had to wait around the airport for the next flight. The original flight was meant to…
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Successful claim against air india.
Hi just to let people know we used resolver to claim against Air India for a 5.5 hour delay , They took 5 weeks to pay out , They did say it could take 6_8 weeks . But today we received two cheques for £ 508 each for my wife and I , so a good outcome and a pat on the back for resolver and Air India customer service .
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Airline Dispute Resolution
Following the guidelines on the MSE site, I am trying to claim compensation from Flybe for a delayed flight. It seems I have to use the Airline Dispute Resolution service to do this. I contacted them via their site with my complaint. They came back to me via e-mail to say they needed more information from me which I needed…
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Regulator responds to our Ryanair name-change complaints dossier - MSE News
The aviation regulator will not be taking action against Ryanair, after we asked it to investigate our dossier of more than 160 name-change booking complaints - but has pledged to tackle unfair contract terms across the industry...Read the full story: 'Regulator responds to our Ryanair name-change complaints dossier' Click…
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Went through a flight compensation company but...
Hi, I gave power of attorney for a company to send a letter asking for compensation to an airline who my flight was delayed with. Immediately (next day) i received an email from the airline stating asking for my bank details so that they could pay in the compensation. It seems that they won't deal directly with the company…
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Turkmenistan Airline ban
I read that "air regulators grounded Turkmenistan Airlines for safety reasons" https://www.bbc.co.uk/news/business-47115732 The article says that stranded passengers must make their own arrangements and suggests several ways to get money back: * Contact the airline * Contact a travel agent (if used), * Claim compensation…
