-
Can I claim If my connecting flight was cancelled?
Some advice please.. We were on a flight from New York to Heathrow and should have got a connecting flight then to Manchester, however because of the flight leaving New York was delayed by approx 48 minutes it meant that we missed our connecting flight to Manchester. The earliest the airline could find an alternative…
-
Vueling diverted us to Barcelona
How do I go about compensation. Flight to Alicante was diverted last minute mid air, to Barcelona. We waited in Barcelona airport for 6 hours for a bus which then took another 7 hours to reach Benidorm. It was a nightmare. No one knew what was going on at Barcelona. No reps to direct 300 people. There was so many people…
-
GermanWings cancellation due to pilot rotas
I'm looking for advise on flight compensation for a cancelled flight. I was flying from Stuttgart to Vienna in May and there was a thunder storm about 1 to 2 hours before my flight. It cleared but there were some delays with air traffic control. My flight was delayed by approx. 1 hour, then we boarded the aircraft. The…
-
Am I able to claim? Advice needed
Hello all, Yesterday I was supposed to depart at 11:40 from Tenerife with Ryan Air. The flight was delayed and none of the staff could say what time it would be but was roughly 4pm. Each time I asked they gave me a copy of my rights. I was checked in and luggage was in hold. Another passenger also not getting anywhere…
-
Delayed departure from London transit...
Asking for a friend: Departure was from Canada, with a change of 'plane in London en route to Asia (one ticket). Delay in London is 27 hours and counting. Any change of EU compensation? (Neither airline is based in the EU.)
-
Thomas cook compensation
Hi, we were booked on a return flight from spain to the Uk. A few days before our return our travel agents emailed to say flight had changed to a full 24 hours later. After several hours of frantic phone calls our travel agent managed to get us onto a flight with a different courier. We couldn't stay on due to disability,…
-
Blue Air Compensation
Does anyone have any ideas how to sort my flight compensation claim from October 2018. Blue Air have agreed the compensation claim, requested and received my bank details last December and every time I contact them I get fobbed off with “it’s been passed to our Financial Departments”. I have asked for the telephone number…
-
Emirates Compensation
I made a claim to Emirates for E600 in March for a delayed departure from Heathrow to Dubai which meant I missed my connection to Auckland and therefore spent 24 hours in Dubai before completing my journey via Brisbane. My claim was rejected as Emirates said that the plane was delayed by a medical emergency.Subsequently I…
-
Shenzhen Airlines blaming weather, how to appeal?
Hi all, We were delayed by 17 hours on a flight with Shenzhen airlines recently. I used the template letter to contact them and they replied immediately to say it was because of bad weather. Every other flight left London on time whilst we were at the airport but our flight was over 2 hours late which meant we missed our…
-
Iberia Expess - Bumped from flight
Hello, I was bumped from my flight as their airplane broke down and the replacement had fewer seats. This is where is gets complicated. I was flying from Gran Canaria to Bristol, but as there were no direct flights I had to buy two separate tickets via Madrid. I had to buy a new ticket direct to Bristol the next day. They…
-
Cancelled flight and Insurance wont pay
I am wondering if you can help. On the 8th Feb my wife and I were due to fly from Tahiti (French Polynesia) to Auckland on Air New Zealand NZ043 scheduled 2.00am. As we checked in we were notified that the flight would be delayed by an hour. After waiting around they started to board the plane however after the first few…
-
Luxair compensation?
Hello all, I'm not usually one for claiming for the sake of claiming but thanks to a Luxair cancellation I missed an evening with my family (I work in another country so hadn't seen them in weeks), so I feel I deserve to be compensated. The flight was cancelled less than an hour before take-oiff and I was re-routed through…
-
disruptive passengers - v long delay
Hi , so we departed Hurghada sun night to bham. Tc flight lots of security checks , but a somewhat intoxicated couple were allowed onto the flight ,allegedly they were in an intoxicated state when they got on the coach and continued to drink at the airport. They boarded the flight and after about 2hrs they started being…
-
flight delay compensation and small claims court
I would be grateful for feedback on the following. I have an issue with IBERIA refusing flight delay compensation for 6 hour delay on flight from Madrid to Panama. After trying to get answer from them and after sending Notice Before Action letter to which they did not reply, I initiated claim though MCOL. The claim was for…
-
Emirates refusing flight delayed claim
I need to raise a claim for delayed emirates flight from London Heathrow to Islamabad. The flight was transit through Dubai and the first leg of the journey (London-Dubai) was delayed by more than 7 hours, that caused the second leg (Dubai-Islamabad) flight to be missed which caused a long wait on the Dubai airport. I…
-
Delay compensation claim rejection (birdstrike)
We we're delayed 17hrs on 15/04/19, filed a claim as soon as we got home and apart from the auto response had nothing from the airline untill this week stating that birdstrike was the cause therefore no compensation. How do I find out if they are telling the truth, otherwise the airlines can say this everytime they have…
-
Airport staff strikes - Spain
Following on from an article on the main board. Airport / Ground Staff are due to go on strike across Spain from Sunday 21st April. Some articles report a one day strike, others have said its an indefinite strike. I believe originally it was an indefinite one but may now have been scaled back to 24hours all going well but…
-
Aviation ADR - no response after 90 days
My Ryanair flight last June was delayed by over 3 hours. Ryanair accepted my claim and I am due c£440. They emailed me to say they would send me a cheque but got 1 digit wrong in my address. After weeks of frustration with the Ryanair portal; I contacted the Aviation ADR portal. On 31st October they accepted my complaint,…
-
Baggage Delay
I'm wondering where we stand on this.. Took a flight from the UK to (Amsterdam)(Singapore) Sydney. We arrived on time in Sydney but our baggage hasn't. We've been told they can deliver it to the hotel we're booked in to (for 1 night) on tomorrows flight when it comes in which will (hopefully) have our luggage. Now. as…
-
Flight cancelled twice
Hi can anyone tell me if I am entitled to two lots of compensation. Due to fly on 21st, flight took off but had to land due to a technical fault. Flight rebooked for 22nd, this flight was then cancelled due to flight crew being out of hours. We have received one offer of compensation in line with the EU regs but am…
