Tenerife sandstorm flight delay question

mikeopvc

Hello,
Our party of five were delayed recently coming back from Tenerife, there was a sandstorm which caused a lot of cancellations and delays but our flight wasn't directly affected as it was a few days after the sandstorm, TUI have rejected our claim for compensation saying it was due to a knock on effect of the bad weather and out of their control.
Our flight was delayed by just under 13 hours.
Any thoughts on this please?

Thanks in advance

Justice13075

Hoisted on their own petard. They have admitted that it was a knock-on effect. Did you fill in their online compensation form? If not do so and if you did ask them for a deadlock letter and take it to arbitration. Also, put your flight details into online flight checkers euclaim and bottonline and see what they say.

mikeopvc

Justice13075 said:

Hoisted on their own petard. They have admitted that it was a knock-on effect. Did you fill in their online compensation form? If not do so and if you did ask them for a deadlock letter and take it to arbitration. Also, put your flight details into online flight checkers euclaim and bottonline and see what they say.

Yes I did fill in their online form, at first I used Resolver through this site but they said I had to use their form.
I have already put all the details on Bottonline and now they keep sending me emails saying I could get compensation, I don't realy want to use them though as they take 50% commission.
I have emailed TUI back saying that I reject their rejection.

Justice13075

They take approx 30%. You now need to contact TUI and ask them for a deadlock letter and go online to Alternative Dispute Resolution site and start the process OR  you could straight to the small claims court.

jue15

Hi, I’ve had the same response back from Tui after filling in the form for my parents. I just emailed the CAA to see if they can advise how long after the sandstorm had finished Tui can say it was knock on effect. I’m sure the TFS airport had been open more than 24hrs before the delay and there were no other flights with delays like this from any other Canary Islands. I’ve also emailed Tui to request complaints procedure.

Justice13075

If you were on the same flight as mikeopvc follow the instructions I gave him.

AdaAmar

Hello, hope it's ok to ask in this thread, as my question is on a similar/ same issue: our flight was delayed by 25hrs and the sandstorm on Tenerife was given as the explanation. However, our flight was from Lapland (yes, North Finland) to Gatwick, so the "European Regulation EC 261/2004 11. Meteorological conditions or natural disaster or similar events “Closure of either the airport of departure or the airport of arrival due to these conditions and events.”" that TUI quotes to reject our claim does not seem to apply. Any thoughts? Many thanks in advance.

Justice13075

Put your flight details in to euclaim and bottonline and see what they say